Game crashes , screen turns black and the computer won't react. [SOLVED]

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Game crashes , screen turns black and the computer won't react. [SOLVED]

Post by Cellitha on Wed 30 Jan 2013, 17:56

Need help!

I've gotten all Sims 3 up to Supernatural from here. The games work fine until it suddenly freezes and my screen turns black.
It turns black, not off; the screen is still on for e few moments, showing a "bright black" screen, until it falls into rest mode. The computer acts wierd here, because it doesn't really keep going, but seems to try to restart, but can't (on it's own). I always have to "do the bad thing" and Push The Button to make it restart. When it does it's all back to normal.

The problem often occurs after about fifteen, twenty minutes of playing and I get the feeling it often occurs after I do something graficly challanging in the game, but it's not always and it happens even when I do nothing special at all. I really don't think it's anything malfunctioning between the game and my grafics card; I have a Gigabyte GeForce GTX 650Ti 2048MB card and I think that should do. Either way, I'm not having this issue with any other game, only when I play Sims 3, so it seems to me there's something in the download it self...

I got the ultimate fix when I installed it and, as I said, everything is working fine - until the thing simply shuts down. =/
What to do?

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Re: Game crashes , screen turns black and the computer won't react. [SOLVED]

Post by invalidusername on Wed 30 Jan 2013, 18:44

It's definitely not the download, it's just the game in general. The Sims 3 has a lot of odd issues, even with computers that are able to play any other games on extra high settings.
Are you using any mods or cc?
Are you on a laptop or desktop?
How high are your settings?

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Re: Game crashes , screen turns black and the computer won't react. [SOLVED]

Post by Cellitha on Wed 30 Jan 2013, 18:57

I guess, I just wish I knew where to begin looking! O_o

No mods or cc.
On a stationary.
I usually play at the higest settings, but I've tried lowering them and it doesn't seem to have any effect. =/

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Re: Game crashes , screen turns black and the computer won't react. [SOLVED]

Post by Admin on Wed 30 Jan 2013, 22:33

//MOVED
Hello,

Please download this driver for your graphic card (64-bit, Windows 7): http://www.nvidia.co.uk/object/win8-win7-winvista-64bit-310.90-whql-driver-uk.html

During the installation, choose "Custom" and "Clean installation", if possible.
After installation, restart your PC and test the game again.

Good luck and please let us know the result!

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Re: Game crashes , screen turns black and the computer won't react. [SOLVED]

Post by Cellitha on Thu 31 Jan 2013, 01:46

Did like you suggested, played for a while but nope - it didn't work. =/

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Re: Game crashes , screen turns black and the computer won't react. [SOLVED]

Post by Admin on Thu 31 Jan 2013, 22:09

Hello,

Still the exact same problem?

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Re: Game crashes , screen turns black and the computer won't react. [SOLVED]

Post by stojko89 on Thu 31 Jan 2013, 22:29

I have the exact same problem Sad
And I'm tryn to install the game on the laptop to see if the same thing will happen here....some stupid buggggggg Sad

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Re: Game crashes , screen turns black and the computer won't react. [SOLVED]

Post by Admin on Thu 31 Jan 2013, 22:41

stojko89 wrote:I have the exact same problem Sad
And I'm tryn to install the game on the laptop to see if the same thing will happen here....some stupid buggggggg Sad
Hello,

Please open your own topic if you run into more problems. That makes it easier for us to track progress. Thank you!

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Re: Game crashes , screen turns black and the computer won't react. [SOLVED]

Post by Cellitha on Sat 09 Feb 2013, 07:33

Admin wrote:Hello,

Still the exact same problem?

Played right now and the stupid problem happened again - the exact same thing. =(

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Re: Game crashes , screen turns black and the computer won't react. [SOLVED]

Post by Admin on Sun 10 Feb 2013, 20:36

Hello,

That's sad.
Try GameBooster, please: www.iobit.com/gamebooster.php

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Re: Game crashes , screen turns black and the computer won't react. [SOLVED]

Post by Cellitha on Sun 10 Feb 2013, 22:39

Admin wrote:Hello,

That's sad.
Try GameBooster, please: www.iobit.com/gamebooster.php

Damn it! Used the gamebooster and it STILL happens. -__-
What the h-ll could it be?

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Re: Game crashes , screen turns black and the computer won't react. [SOLVED]

Post by invalidusername on Mon 11 Feb 2013, 01:53

Are you by any chance on a laptop, and is it possible that it could be overheating?


Last edited by invalidusername on Mon 11 Feb 2013, 08:04; edited 1 time in total (Reason for editing : Stupid question lol)

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Re: Game crashes , screen turns black and the computer won't react. [SOLVED]

Post by Cellitha on Mon 11 Feb 2013, 02:08

invalidusername wrote:Are you by any chance on a laptop, and is it possible that it could be overheating?

Nope, I'm on a stationary ("desktop"?) computer, brand new, so there's no overheating. =/

//EDIT

And the wierdest thing is, it's not the game (I think) that crashes -
it's the whole computer that simply freaks out and shuts down.
I
don't get "spit out" and get a failiure message or anything. It just
freezes/turns black, the music/sound freezes on one note for a moment
and I can't ctrl+alt+del, I can't get to the desk, I can't do Anything,
except for restarting my computer the old fashioned style - via the
Button.
Very Very frustrating. -__-

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Re: Game crashes , screen turns black and the computer won't react. [SOLVED]

Post by invalidusername on Mon 11 Feb 2013, 08:03

Cellitha wrote:
invalidusername wrote:Are you by any chance on a laptop, and is it possible that it could be overheating?

Nope, I'm on a stationary ("desktop"?) computer, brand new, so there's no overheating. =/

Yeah, sorry about that, I replied on my phone while at work, so I wasn't really thinking, I guess Facepalm I realized my mistake after I got off break, but it was too late to fix it by the time I got home.

So the actual question I wanted to ask, does your computer do this with ANY other program?

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Re: Game crashes , screen turns black and the computer won't react. [SOLVED]

Post by Cellitha on Mon 11 Feb 2013, 16:33

invalidusername wrote:
Cellitha wrote:
invalidusername wrote:Are you by any chance on a laptop, and is it possible that it could be overheating?

Nope, I'm on a stationary ("desktop"?) computer, brand new, so there's no overheating. =/

Yeah, sorry about that, I replied on my phone while at work, so I wasn't really thinking, I guess Facepalm I realized my mistake after I got off break, but it was too late to fix it by the time I got home.

So the actual question I wanted to ask, does your computer do this with ANY other program?

No, not that I have encountered. I do play Sims 3 the most, but I'm pretty sure I play some of my other games for just as long when I'm actully playing, but nothing like that has ever happened while playing anything else than Sims 3. =/

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Re: Game crashes , screen turns black and the computer won't react. [SOLVED]

Post by Lady ElDi on Tue 12 Feb 2013, 12:29

Hello,

Have you tried any of this yet?

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Re: Game crashes , screen turns black and the computer won't react. [SOLVED]

Post by Cellitha on Wed 13 Feb 2013, 04:44

Lady ElDi wrote:Hello,

Have you tried any of this yet?

Hm, no, haven't... I'll try it on my next workfree day and get back to you! =)

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Re: Game crashes , screen turns black and the computer won't react. [SOLVED]

Post by vukvamp on Wed 13 Feb 2013, 09:16

heya,first of all to thank you guys for making possible for so many of us to download and play games,and for your continous support Smile i downloaded all games from ur torrents,except base game wich is original,used the ultimate fix,followed all instructions and they all installed prefectly and are working. however my game is crashing on almost every gameplay,at times making pc unresponsive,sometimes it crashes after 10 mins of playing,sometimes after an hour,and sometimes after few hours. i always see Crash Type: ACCESS_VIOLATION reading address 0x00000004 in my crash logs. One more thing-crash log analyzer detects my os as windows 7 64bit,wich is correct,while my xcp document ,wich i get after crash in my documents-ea-ts3,detects my os as vista 32 bit,wich is wrong. can you please tell me why is that if you know the answer,and what is Crash Type: ACCESS_VIOLATION reading address 0x00000004,as i always get that same crash? is it the memory,as i now have 4gb of ram,and would getting another 4gb help with it? ill post crash logs,and can post xcp document wich wrongly reads my os as vista if needed,sorry to bother and thanks in advance,have a good day Smile ps.tried with disable all custom content and didnt help+used the newest ultimate fix,but as ull see below still shows as if ambitions and late night need update Smile Crash log analyzer inc:
Processor Name: Intel(R) Core(TM) i5-3450 CPU @ 3.10GHz
Processor Architecture: AMD64
Graphics Processor: AMD Radeon HD 6700 Series (1 GiB, not found)

Games Installed: The Sims™ 3 (1.48.5.020017), The Sims™ 3 Ambitions (4.0.87.006001 -> 4.10.1.011031), The Sims™ 3 Late Night (6.0.81.009001 -> 6.5.1.011031), The Sims™ 3 Town Life Stuff (9.0.73.012001), The Sims™ 3 Pets (10.0.96.013001), The Sims™ 3 Supernatural (15.0.135.018001)
Custom Content: Yes (74 found)

[WARNING CUSTOM CONTENT] 13.02.2013 03:51:39
OS Version: 6.1.7601
TS3 Path: C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
TS3 Version: 0.2.0.195
Installed RAM: 3,98 GiB
TS3 Free VM: 2,13 GiB / 4,00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x00000004
Crash Address: 0x005db7ad "C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe":0x0001:0x001da7ad

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Re: Game crashes , screen turns black and the computer won't react. [SOLVED]

Post by Admin on Wed 13 Feb 2013, 21:48

Cellitha wrote:
Lady ElDi wrote:Hello,

Have you tried any of this yet?

Hm, no, haven't... I'll try it on my next workfree day and get back to you! =)
Hello,

Please do so, good luck!

vukvamp wrote:heya,first of all to thank you guys for making possible for so many of us to download and play games,and for your continous support Smile i downloaded all games from ur torrents,except base game wich is original,used the ultimate fix,followed all instructions and they all installed prefectly and are working. however my game is crashing on almost every gameplay,at times making pc unresponsive,sometimes it crashes after 10 mins of playing,sometimes after an hour,and sometimes after few hours. i always see Crash Type: ACCESS_VIOLATION reading address 0x00000004 in my crash logs. One more thing-crash log analyzer detects my os as windows 7 64bit,wich is correct,while my xcp document ,wich i get after crash in my documents-ea-ts3,detects my os as vista 32 bit,wich is wrong. can you please tell me why is that if you know the answer,and what is Crash Type: ACCESS_VIOLATION reading address 0x00000004,as i always get that same crash? is it the memory,as i now have 4gb of ram,and would getting another 4gb help with it? ill post crash logs,and can post xcp document wich wrongly reads my os as vista if needed,sorry to bother and thanks in advance,have a good day Smile ps.tried with disable all custom content and didnt help+used the newest ultimate fix,but as ull see below still shows as if ambitions and late night need update Smile Crash log analyzer inc:
Processor Name: Intel(R) Core(TM) i5-3450 CPU @ 3.10GHz
Processor Architecture: AMD64
Graphics Processor: AMD Radeon HD 6700 Series (1 GiB, not found)

Games Installed: The Sims™ 3 (1.48.5.020017), The Sims™ 3 Ambitions (4.0.87.006001 -> 4.10.1.011031), The Sims™ 3 Late Night (6.0.81.009001 -> 6.5.1.011031), The Sims™ 3 Town Life Stuff (9.0.73.012001), The Sims™ 3 Pets (10.0.96.013001), The Sims™ 3 Supernatural (15.0.135.018001)
Custom Content: Yes (74 found)

[WARNING CUSTOM CONTENT] 13.02.2013 03:51:39
OS Version: 6.1.7601
TS3 Path: C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
TS3 Version: 0.2.0.195
Installed RAM: 3,98 GiB
TS3 Free VM: 2,13 GiB / 4,00 GiB
Crash Type: ACCESS_VIOLATION reading address 0x00000004
Crash Address: 0x005db7ad "C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe":0x0001:0x001da7ad
Please open your own topic. That makes it easier for us to track progress and to provide personal support. Thank you!

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Re: Game crashes , screen turns black and the computer won't react. [SOLVED]

Post by Cellitha on Tue 19 Feb 2013, 00:21

I don't know if I dare say it, but I think I may have fixed it...

I don't really know the details of "how", but I simply (not som simply for a n00b) did a thorough cleaning of my computer with CCleaner and diskdefragmented the other day (I also did a virus and spywere-search, but it didn't find anything), and since then - no black screen during gameplay! =D

I assume something interfered with the gamefiles, or something, and that a good scrubbing was all it needed. If not, I'm sure I'll know and then I'll get back to you! ^_^

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