Please insert correct disc.

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Please insert correct disc.

Post by craigtyler2011 on Fri 10 May 2013, 20:31

Dear, All
I am currently facing the error "Please insert the disc for The Sims 3 Showtime". I recently installed 'The Sims 3 High End Loft Stuff' and after that everything went wrong.
I tried the fix (ultimate) didn't work.
Please any solutions would be great.
Kindest Regards,
Craig

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Re: Please insert correct disc.

Post by Phoebe on Fri 10 May 2013, 21:18

Hello Craig,

Are you sure you applied ALL instructions in Ultimate Fix? Please, check this thread first.

In mean while, I'm gonna sum up what you need to do, ok? Smile You're saying you recently installed High End Loft stuff. When we install e new EP or SP, game demans u to patch the game to latst version again. And after that using ultimate fix will fix your problem Smile

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Re: Please insert correct disc.

Post by craigtyler2011 on Fri 10 May 2013, 21:21

Most of the EP's haven't required me to update the only one was University Life. And tried the ultimate fix again but still it still asks for a disc.

//EDIT

Ok, fixed it I inserted the base games disc and it worked. Another
problem, once the games started and I get to the game selection screen
it says my graphic card is not recognised and now doesn't show my saved
game or any of the towns to create another game or any items on the menu
button.
Everything was working fine.

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Re: Please insert correct disc.

Post by Adwomin on Fri 10 May 2013, 22:25

Hello,

Please check whether your graphic card is compatible with The Sims 3: http://www.systemrequirementslab.com/cyri

//EDIT

Are you playing on a laptop or a desktop PC?

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Re: Please insert correct disc.

Post by craigtyler2011 on Fri 10 May 2013, 22:28

Yep all green.

//EDIT

Its a laptop.

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Re: Please insert correct disc.

Post by Adwomin on Fri 10 May 2013, 22:33

Hello,

We'll try two things - it might be a compatibility issue though, keep that in mind.
Please provide the following information:

1. Your laptop model.
2. Operating system.
3. 32- or 64-bit.

In the meantime, try backing up and removing this folder completely: Documents\Electronic Arts\The Sims 3\ and see if it makes a difference.

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Re: Please insert correct disc.

Post by craigtyler2011 on Fri 10 May 2013, 22:34

Toshiba Satellite
Windows 8
Not to sure?

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Re: Please insert correct disc.

Post by Adwomin on Fri 10 May 2013, 22:36

Hello,

Please type in "System" in your Windows search bar and then look somewhere near the bottom of the window, it says either 32- or 64-bit.
Most likely 64-bit though, since it's Windows 8.
Try my other suggestion too, please.

//EDIT

By the way, I need the exact system model.

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Re: Please insert correct disc.

Post by craigtyler2011 on Fri 10 May 2013, 22:40

Its 64-bit.
And TOSHIBA Satellite L850-1V0 15.6" Laptop - White.

//EDIT

Ok, tried your second solution no success. How do I lower my graphic settings? That is also in the error box.

Admin edit: Please use the "Edit" function, instead of double-posting. Thank you!

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Re: Please insert correct disc.

Post by Adwomin on Fri 10 May 2013, 22:44

Hello,

In the in-game options, go to the "Graphics" settings and lower all the sliders and turn off all extra options, like "Smooth rendering".
Also try GameBooster: www.iobit.com/gamebooster.php

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Re: Please insert correct disc.

Post by craigtyler2011 on Fri 10 May 2013, 22:46

Im not able to go into the in-game options. The menu list is completely missing.

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Re: Please insert correct disc.

Post by Adwomin on Fri 10 May 2013, 22:48

Hello,

Then please download and open Speccy from www.speccy.com . What does it show under "Graphic card"? AMD or Intel?

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Re: Please insert correct disc.

Post by craigtyler2011 on Fri 10 May 2013, 22:50

Perhaps you didn't understand the other topic was a separate problem I was just telling you that I had another problem to sort first.

//EDIT

I could tell you that anyway its an AMD E2 Vision.

Admin edit: AGAIN, please use the "Edit" function, instead of double-posting. Thank you!

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Re: Please insert correct disc.

Post by Adwomin on Fri 10 May 2013, 22:58

Hello,

No, I did, but like I said in your other topic too: we prefer everyone keeping all their problems regarding the same game in one topic, as that makes things easier to track for us.
See the Forum rules for more information Smile :

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Anyhow, try downloading and installing this video driver: http://support1.toshiba-tro.de/tedd-files2/0/display-20121023172326.zip
If possible, use some kind of "Custom" > "Clean installation" option. If not, just install it and restart your PC afterwards. Good luck!

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Re: Please insert correct disc.

Post by craigtyler2011 on Wed 15 May 2013, 19:34

Yes, I have read the rules; otherwise I wouldn't have signed up.
Yes, everything is working fine now apart from the problem that every 10 or 15 minutes the game says "The Sims 3 has stop working" and a dialog box with a green completion bar goes round and round on loop and then goes away but closes The Sims 3 and loses the saved game.
Any help would be much appreciated.
Craig.

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