The sims 3 pets wont show any pictures

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The sims 3 pets wont show any pictures

Post by nko89 on Mon 27 May 2013, 16:01

I recently downloaded the sims 3 pets on PC but whenever i launch it up there is an error saying unrecognized video card, but whenever i play it again the next time the start game screen doesn't show any pictures and wont let me start a new game or go on options.

Can anyone please help me with this problem?

Helper edit: Topic moved to "The Sims (3) in-game problems".

- Carlos G.

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Re: The sims 3 pets wont show any pictures

Post by Shamrock on Mon 27 May 2013, 16:06

Yes. What type of graphic card do you have, and is it up to date (check the drivers)?

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Re: The sims 3 pets wont show any pictures

Post by nko89 on Mon 27 May 2013, 16:07

i have an intel graphics card but i have the sims 3 on disk and that is working fine

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Re: The sims 3 pets wont show any pictures

Post by Shamrock on Mon 27 May 2013, 16:12

Yes, but the newest expansions have different supports for graphic cards...
Is it up to date? Is it GMA 3-Series or GMA 4-Series?

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Re: The sims 3 pets wont show any pictures

Post by nko89 on Mon 27 May 2013, 16:16

well when i went onto device manager it was already updated and the graphics card is mobile intel(r) 4series express chipset family

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Re: The sims 3 pets wont show any pictures

Post by Shamrock on Mon 27 May 2013, 16:19

Ok, my bad, seems like it's fine.
Then try and delete your Cache. Do you have any Custom Content? If not, delete both DCCache and DCBackup in My Documents\Electronic Arts\The Sims 3.
Else, go ahead and delete the following:
-CASPartCache.package
-compositorCache.package
-scriptCache.package
-simCompositorCache.package
-socialCache.package
-plus the contents of the folders "WorldCaches" & "Thumbnails"
See if this helps...

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Re: The sims 3 pets wont show any pictures

Post by nko89 on Mon 27 May 2013, 16:21

in the sims 3 or sims 3 pets folder?

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Re: The sims 3 pets wont show any pictures

Post by Shamrock on Mon 27 May 2013, 16:22

What is inside the Sims 3 Pets folder? Can you give us a snapshot?

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Re: The sims 3 pets wont show any pictures

Post by nko89 on Mon 27 May 2013, 16:28

how do i post a picture on here

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Re: The sims 3 pets wont show any pictures

Post by Shamrock on Mon 27 May 2013, 16:29

Click the image with the blue square disc, next to the image icon on top of the reply box...

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Re: The sims 3 pets wont show any pictures

Post by nko89 on Mon 27 May 2013, 16:37

do you want it as a print screen

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Re: The sims 3 pets wont show any pictures

Post by nko89 on Mon 27 May 2013, 16:49


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Re: The sims 3 pets wont show any pictures

Post by Shamrock on Mon 27 May 2013, 16:54

Ok, do you have the Create a Pet app?

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Re: The sims 3 pets wont show any pictures

Post by nko89 on Mon 27 May 2013, 16:55

no do i need to download that

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Re: The sims 3 pets wont show any pictures

Post by Shamrock on Mon 27 May 2013, 16:57

No, I was just checking.
Ok try this. Rename The Sims 3 Pets folder (to anything, add a letter or two for example) then launch your game.
Does it help?

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Re: The sims 3 pets wont show any pictures

Post by nko89 on Mon 27 May 2013, 17:01

whenever i renamed the folder for the sims 3 pets via c:/program files (x86)/Electronic Arts/The Sims 3 Pets i get an error

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Re: The sims 3 pets wont show any pictures

Post by Shamrock on Mon 27 May 2013, 17:03

ok ok, What I ask is to go to My Documents, not Program Files.
Sorry, didn't see that earlier.
Go to My Documents and go on with the Cache delete please.

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Re: The sims 3 pets wont show any pictures

Post by nko89 on Mon 27 May 2013, 17:06

ok i deleted the DCCache and DCBackup ill try it now

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Re: The sims 3 pets wont show any pictures

Post by nko89 on Mon 27 May 2013, 17:10

its still doing the same

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Re: The sims 3 pets wont show any pictures

Post by Shamrock on Mon 27 May 2013, 17:11

@Shamrock wrote:
Else, go ahead and delete the following:
-CASPartCache.package
-compositorCache.package
-scriptCache.package
-simCompositorCache.package
-socialCache.package
-plus the contents of the folders "WorldCaches" & "Thumbnails"
See if this helps...

Have you tried that? Same folder (My Documents).

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Re: The sims 3 pets wont show any pictures

Post by nko89 on Mon 27 May 2013, 17:19

still doing the same even when i deleted the other things that you suggested

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Re: The sims 3 pets wont show any pictures

Post by Shamrock on Mon 27 May 2013, 17:24

Ok. Do you have any Mods or Custom Content?
Also, does launching directly from the app change anything? (Not with the Launcher)

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Re: The sims 3 pets wont show any pictures

Post by nko89 on Mon 27 May 2013, 17:25

how do i launch directly from the app

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Re: The sims 3 pets wont show any pictures

Post by Shamrock on Mon 27 May 2013, 17:26

So no mods or CC?
Go to Program Files\...\The Sims 3\Game\Bin and launch TS3W.exe

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Re: The sims 3 pets wont show any pictures

Post by nko89 on Mon 27 May 2013, 17:32

i cant see any mods or cc and i launched directly from the app and its still doing the same

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