Help! My Sims are Shadows! :I

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Help! My Sims are Shadows! :I

Post by Lord_Avaereck on Thu 13 Jun 2013, 07:53

My sims are shadows, they show up in Create A Sim, but their face pic is either blank or a bald shadow, sometimes their hair will appear if its non expansion. When I click accept family, they're black shadows in the family portrait. I tried playing a prexisting family, their protrait is fine but in game they are black shadows and their hair changes when I zoom in and out, they have no face pics, they;re blank green boxes. And everybody on their friends list is just emopty blue boxes, no face pics. 

I have already tried clearing the following cache:

¤ CASPartCache.package
¤ compositorCache.package
¤ scriptCache.package
¤ simCompositorCache.package
¤ socialCache.package
Then, also the folders DCCache, DCBackup, and Thumbnails. There was no WorldCaches folder for me to delete.


My game version is: 17.0.77.021001

My specs are:
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
           Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
       System Model: HP Compaq dc5750 Microtower
               BIOS: Default System BIOS
          Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 4400+ (2 CPUs), ~2.3GHz
             Memory: 8192MB RAM
Available OS Memory: 8062MB RAM
          Page File: 2774MB used, 13348MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: ATI Radeon Xpress 1150
       Manufacturer: ATI Technologies Inc.
          Chip type: ATI Radeon Xpress Series (0x5974)
           DAC type: Internal DAC(400MHz)
         Device Key: Enum\PCI\VEN_1002&DEV_5974&SUBSYS_280A103C&REV_00
     Display Memory: 2175 MB
   Dedicated Memory: 127 MB
      Shared Memory: 2047 MB
       Current Mode: 1024 x 768 (32 bit) (85Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: DELL M782
         Monitor Id: DEL3008
        Native Mode: 1024 x 768(p) (84.997Hz)
        Output Type: HD15
        Driver Name: atiumdag,atiumdva,atiumd64.dll,atiumd6a.dat,atitmm64.dll
Driver File Version: 7.14.0010.0590 (English)
     Driver Version: 8.501.0.0
        DDI Version: 9Ex
       Driver Model: WDDM 1.0
  Driver Attributes: Final Retail
   Driver Date/Size: 6/3/2008 03:19:52, 3401216 bytes
        WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
  Device Identifier: {D7B71EE2-1A34-11CF-C271-0008A1C2CA35}
          Vendor ID: 0x1002
          Device ID: 0x5974
          SubSys ID: 0x280A103C
        Revision ID: 0x0000

I really doubt it's my specs though, a pop up does come up saying my vdeo card isn't supported but that popped up last time I had TS3 installed on Vista Buisness 32 bit, I had everything up to Generations installed and it was working just fine and the base game and few of the expansions weren't even Games4TheWorld torrents.

The game runs just fine now too except for the buggy shadow sims and missing face pics or shadow pics.

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Re: Help! My Sims are Shadows! :I

Post by Minorinrin on Thu 13 Jun 2013, 09:30

Do you have any Custom Content? A default skin replacement maybe? If those are corrupted they can make your Sims look black or even invisible.

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Re: Help! My Sims are Shadows! :I

Post by Lord_Avaereck on Thu 13 Jun 2013, 11:36

Nope, no custom content.

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Re: Help! My Sims are Shadows! :I

Post by Shamrock on Thu 13 Jun 2013, 11:37

It might be a problem with the cache. Go to Documents\Electronic Arts\The Sims 3, and delete the following:
¤ CASPartCache.package
¤ compositorCache.package
¤ scriptCache.package
¤ simCompositorCache.package
¤ socialCache.package
Then, also delete the folders WorldCaches, and Thumbnails.
Does this help?

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Re: Help! My Sims are Shadows! :I

Post by Lord_Avaereck on Thu 13 Jun 2013, 19:33

I did that already, there was no worldcaches folder to delete and delting the listed files didn;t help.

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Re: Help! My Sims are Shadows! :I

Post by invalidusername on Mon 17 Jun 2013, 06:16

Backup and remove "Documents\Electronic Arts\Sims 3", then try running the game again.

Also, are you getting any errors?
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Re: Help! My Sims are Shadows! :I

Post by Lord_Avaereck on Tue 18 Jun 2013, 10:26

Its saying my video card isn;t supported when I start the game up but it said that before when I had everything up to generations working and not glitching out :I I deleted the folder and backed it up on a flash drive but it didn;t fix anything, still shadow sims.

I noticed it keeps putting the Documents folder in My Documents on my OS hard drive and not the drive the game is actually installed on, idk if that makes a difference, I tried moving the folder to the right hard drive but the game just auto makes new files for the other drive.

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Re: Help! My Sims are Shadows! :I

Post by Shamrock on Tue 18 Jun 2013, 10:29

Yes, this is temporary files, so the game creates them...
That's not where the problem is from...

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Re: Help! My Sims are Shadows! :I

Post by Lord_Avaereck on Tue 18 Jun 2013, 10:31

So is there any way to fix this? :I

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Re: Help! My Sims are Shadows! :I

Post by Shamrock on Tue 18 Jun 2013, 10:33

Give me the details of your graphic card.
My guess is it doesn't support all expansions... Let's see Wink

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Re: Help! My Sims are Shadows! :I

Post by Lord_Avaereck on Tue 18 Jun 2013, 10:35

Display Devices
---------------
          Card name: ATI Radeon Xpress 1150
       Manufacturer: ATI Technologies Inc.
          Chip type: ATI Radeon Xpress Series (0x5974)
           DAC type: Internal DAC(400MHz)
         Device Key: Enum\PCI\VEN_1002&DEV_5974&SUBSYS_280A103C&REV_00
     Display Memory: 2175 MB
   Dedicated Memory: 127 MB
      Shared Memory: 2047 MB
       Current Mode: 1024 x 768 (32 bit) (85Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: DELL M782
         Monitor Id: DEL3008
        Native Mode: 1024 x 768(p) (84.997Hz)
        Output Type: HD15
        Driver Name: atiumdag,atiumdva,atiumd64.dll,atiumd6a.dat,atitmm64.dll
Driver File Version: 7.14.0010.0590 (English)
     Driver Version: 8.501.0.0
        DDI Version: 9Ex
       Driver Model: WDDM 1.0
  Driver Attributes: Final Retail
   Driver Date/Size: 6/3/2008 03:19:52, 3401216 bytes
        WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
  Device Identifier: {D7B71EE2-1A34-11CF-C271-0008A1C2CA35}
          Vendor ID: 0x1002
          Device ID: 0x5974
          SubSys ID: 0x280A103C
        Revision ID: 0x0000

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Re: Help! My Sims are Shadows! :I

Post by Shamrock on Tue 18 Jun 2013, 11:02

I'm afraid your graphic card doesn't support the game.
You might be able to play, but not all expansions (see this).

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Re: Help! My Sims are Shadows! :I

Post by Narong30 on Tue 18 Jun 2013, 17:06

Always update your Graphic Card Driver.
Do you get this kind of shadow when you play other game?

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