The Sims 3 has stopped working

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The Sims 3 has stopped working

Post by Syphisuk on Sun 07 Jul 2013, 18:19

After clicking play on the launcher the game looks as if it is going to load up (black screen, circular windows mouse Icon) But then it crashes and I get the following error:


Problem signature:

Problem Event Name: APPCRASH

Application Name: TS3W.exe

Application Version: 0.2.0.210

Application Timestamp: 51b14ba5

Fault Module Name: d3d9.dll

Fault Module Version: 6.1.7601.17514

Fault Module Timestamp: 4ce7b7b3

Exception Code: c0000096

Exception Offset: 000841a4

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 2057

Additional Information 1: 044f

Additional Information 2: 044f5d804e095772eddecffc100bd7ae

Additional Information 3: e16a

Additional Information 4: e16a2256058eed0de75f1095d310d860


I followed the installation process to the letter and my version is 1.55.4. I'm quite annoyed as I spent all day installing them.

 
//EDIT


Others seem to have a similar Issue and they have produced logs, so here is mine:

EA_PLATFORM: Windows on X86
OS name: Windows XP
OS version number: 5.1.2600
OS service pack: Service Pack 3
Debugger present: no
CPU count: 2
Processor type: x86
Processor level: 6
Processor revision: 3846
Memory load: 34%
Total physical memory: 4094 Mb
Available physical memory: 2682 Mb
Total page file memory: 8187 Mb
Available page file memory: 6570 Mb
Total virtual memory: 4095 Mb
Free virtual memory: 3770 Mb
[Application info]
Language: C++
Compiler: Microsoft Visual C++ compiler, version 1400
App path: C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
App version: 0.2.0.210
[Exception info]
date: 2013-07-07
time: 18.23.14
type: PRIV_INSTRUCTION
address: 0x68b041a4 "C:\Windows\system32\d3d9.dll":0x0001:0x000831a4
[Call stack]
C:\Windows\system32\d3d9.dll
0x68b041a4
C:\Windows\system32\d3d9.dll
0x68abf1f6
C:\Windows\system32\d3d9.dll
0x68abefef
C:\Windows\system32\d3d9.dll
0x68abfe2f
C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
0x00797ee8
C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
0x04e841e4
C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
0x045e0b50
C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
0x03c985d0
C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
0x03c985cc
C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
0x0018ea3c
C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\TS3W.exe
0x045f2140

May I stress that this is the very first time this has happened. I' ve had it working before. Perhaps this 1.55.4 patch is not compatible with windows 7 some how? is it possible to revert and still play?

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Re: The Sims 3 has stopped working

Post by Shamrock on Sun 07 Jul 2013, 23:10

Patch is compatible. Did you re apply the Ultimate Fix after the update?
If not, you can do it automatically with my new tool: see here.

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Re: The Sims 3 has stopped working

Post by Syphisuk on Sun 07 Jul 2013, 23:49

I didn't re-apply it no. But I have just re-installed my computer and I have Ultimate instead of PRO now. I tired installing the retail base game and the same thing was happening. So hopefully this will work. Thank you for your reply. I will install and apply cracks etc tomorrow and let you know.

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Re: The Sims 3 has stopped working

Post by Shamrock on Mon 08 Jul 2013, 10:07

Please do!

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Re: The Sims 3 has stopped working

Post by Syphisuk on Mon 08 Jul 2013, 12:47

I reistalled as I said above installed the base game (retail) and it worked fine. Downloading all the packs and exps now so I will post again later if it all worked.

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Re: The Sims 3 has stopped working

Post by Shamrock on Mon 08 Jul 2013, 13:51

Please do!

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