Can't Install Island Paradise, Please Help!

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Can't Install Island Paradise, Please Help!

Post by nicebloke on Sun 14 Jul 2013, 21:07

Hi,

Firstly, sorry for posting in the wrong thread - I saw that got deleted.

I have Sims 3 installed and all expansions except Island Paradise. I started with the instructions in the Must Read thread. The problem always happens when the expansion tries to patch. So, I skipped to trying the Manual Patch, but that still wouldn't work. I then tried the patch inside the support directory that this thread mentioned. Nothing is working.

I then thought I would try applying the Ultimate Fix again and then letting the launcher patch like it suggests in the PDF. Still nothing.

Apart from wiping everything and starting again, I'm not sure what to do.  

Thanks

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Re: Can't Install Island Paradise, Please Help!

Post by Adwomin on Sun 14 Jul 2013, 21:52

Hello,

Did the manual patch finished patching? If yes, what exactly is the problem? Do you get an error when you try to patch or when you try to install the game? What does the error say exactly?

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Re: Can't Install Island Paradise, Please Help!

Post by nicebloke on Sun 14 Jul 2013, 21:59

Thanks for the speedy response, but sorry I wasn't more detailed.

When I run TS3_1.55.4.0.220xx_update.exe from the Support directory it doesn't finish patching, I just get the following error message:

"The installed version of the application could not be determined. The setup will now terminate"

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Re: Can't Install Island Paradise, Please Help!

Post by J.T. on Mon 15 Jul 2013, 03:54

Hello,

Can you run the launcher to check the version of the game? It should be 1.55.4 (or 1.50 if not updated). If not, this simply implies that your base game is corrupted. Inititate a clean reinstallation by Revo Uninstaller.

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Re: Can't Install Island Paradise, Please Help!

Post by nicebloke on Mon 15 Jul 2013, 09:10

Hi, I ran the launcher and it says at the bottom version: 18.0.126.021001

It says update available: Sim3_1.55.4022017_from_1.50.56.201017.exe

Does that mean anything to you? Wink

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Re: Can't Install Island Paradise, Please Help!

Post by J.T. on Mon 15 Jul 2013, 10:27

Hello,

Sorry if I misunderstood you, but I mean the version of the base game. Hover over to the base game icon and give me the number shown in the pop-up sign when the cursor is on the base game icon.

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Re: Can't Install Island Paradise, Please Help!

Post by nicebloke on Mon 15 Jul 2013, 20:29

Hi, 

If I hover over TS3.exe it shows as version 1.0.0.1 - so I'm guessing something has gone horribly wrong

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Re: Can't Install Island Paradise, Please Help!

Post by J.T. on Tue 16 Jul 2013, 00:32

Hello,


The version is completely wrong. Have you tried steps 2 to 4 on this page? Even if you have, still try all these again.

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Re: Can't Install Island Paradise, Please Help!

Post by nicebloke on Tue 16 Jul 2013, 00:53

Sorry, I'm a total noob. I gave you the version number of TS3.exe, not TS3W.exe

TS3W.exe is 0.2.0.210 (created: 24/04/2013 19:31 modified: 19/06/2013 11:48 size: 14,424,384 bytes)

I have followed steps 2 - 4, but it's running the manual patch that keeps stopping. I've tried downloading it and also using the one from the Island Paradise rar

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Re: Can't Install Island Paradise, Please Help!

Post by J.T. on Tue 16 Jul 2013, 00:58

Hello,


I mean this:


 Can you give me the number of this so that we can figure something out?

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Re: Can't Install Island Paradise, Please Help!

Post by nicebloke on Tue 16 Jul 2013, 01:00

That's the first number I posted. It's 18.0.126.021001

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Re: Can't Install Island Paradise, Please Help!

Post by J.T. on Tue 16 Jul 2013, 01:05

Hello,


(1) Open the launcher.
(2) You can see a whole range of icons at the bottom of the launcher.
(3) Move your mouse cursor to the first icon.
(4) Give me any number that pops up when your cursor is on that icon.
 

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Re: Can't Install Island Paradise, Please Help!

Post by nicebloke on Tue 16 Jul 2013, 01:06

Ok, that number is 1.50.56.021017

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Re: Can't Install Island Paradise, Please Help!

Post by J.T. on Tue 16 Jul 2013, 01:13

Hello,


Can we have a Teamviewer meeting to find out? You can download it here. Afterwards, give me the ID and password via private message.

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Re: Can't Install Island Paradise, Please Help!

Post by nicebloke on Tue 16 Jul 2013, 01:25

I can't at the moment - it's 00:30 here and I've got work in the morning.

I'm going to try a wipe and reinstall of everything and see if that makes a difference. Thanks for trying to help.

I'll post back here if reinstalling doesn't help.

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Re: Can't Install Island Paradise, Please Help!

Post by J.T. on Tue 16 Jul 2013, 01:26

Hello,


Try using Revo Uninstaller to wipe out the registry in order to inititate a clean reinstallation.

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Re: Can't Install Island Paradise, Please Help!

Post by nicebloke on Tue 16 Jul 2013, 01:27

Ok, I will. Thanks

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Re: Can't Install Island Paradise, Please Help!

Post by Saar24 on Wed 17 Jul 2013, 16:27

I have the same problem as Nicebloke... I've deleted all my sim games and reinstalled them till Paradise Island... When I try to install Paradise Island, it can't update, so I tried the manual patch and doensn't work either i get the following error: The installed version of the application could not be determined. The setup will now terminate"

I've already tried the ultimate fix... and I've tried reinstalling but nothing seems to work.... I really hope somenone can help me....

And the version of my sims base game is : 1.50.56.021002

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Re: Can't Install Island Paradise, Please Help!

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