Can't log in at the launcher

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Can't log in at the launcher

Post by Ichigo on Sun 03 Nov 2013, 20:53

I need help. When I try logging in at the launcher it just doesn't work. Can anyone help me?
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Re: Can't log in at the launcher

Post by Sephymuffins on Mon 04 Nov 2013, 02:39

Hello,

What exactly do you mean it doesn't work?  Does it give you errors of some sort? Smile
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Re: Can't log in at the launcher

Post by Ichigo on Mon 04 Nov 2013, 12:48

Um.. I put in my email address and password and then that little window closes but pops up again... And again... And I can't log in...
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Re: Can't log in at the launcher

Post by J.T. on Mon 04 Nov 2013, 12:50

Did you receive any error messages? Or the little window popped up and then disappeared all of the sudden?

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Re: Can't log in at the launcher

Post by Ichigo on Mon 04 Nov 2013, 12:53

No, not any of that
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Re: Can't log in at the launcher

Post by J.T. on Mon 04 Nov 2013, 12:53

Can you show us screenshot showing what happens?

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Re: Can't log in at the launcher

Post by Ichigo on Mon 04 Nov 2013, 12:54

I'll try, just a minute

//EDIT



I click ok and that little window disappears for a couple of seconds and then reappears
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Re: Can't log in at the launcher

Post by J.T. on Mon 04 Nov 2013, 13:06

I had this problem too and the only way to solve it is to press enter multiple times every time the window pops up. If that doesn't help, I am afraid you have to give up logging in with the account in the launcher and log in to www.thesims3.com instead.

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Re: Can't log in at the launcher

Post by Ichigo on Mon 04 Nov 2013, 13:08

But I am logged in at the website...
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Re: Can't log in at the launcher

Post by J.T. on Mon 04 Nov 2013, 13:10

@Ichigo wrote:But I am logged in at the website...
the Welcome page is kinda useless in my opinion. And I can tell you the launcher "Welcome" page is glitched and even though you enter the correct account, it doesn't mean you can log in successfully. Still try the method I have mentioned before and log in multiple times (don't give up even though you cannot log in).

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Re: Can't log in at the launcher

Post by Ichigo on Mon 04 Nov 2013, 13:11

Okey, thanks!
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Re: Can't log in at the launcher

Post by Ichigo on Mon 04 Nov 2013, 13:24

It still doesn't work. Is there some other way to download the stuff I've bought?
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Re: Can't log in at the launcher

Post by J.T. on Mon 04 Nov 2013, 13:32

What do you mean "download the stuff you bought"?

Let me clarify: You cannot download stuff via the launcher Welcome page. If you want to download and install Custom Content, go to www.thesims3.com.

There you will find a tab called Store. Click this:


 
Type in the password again and you will see the stuff you have bought. Choose the ones you want and click "Download" and then "Run". Wait for the launcher to install the Custom Content for you.

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Re: Can't log in at the launcher

Post by Ichigo on Mon 04 Nov 2013, 13:34

But it says I have to log in at the launcher to do that
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Re: Can't log in at the launcher

Post by J.T. on Mon 04 Nov 2013, 13:39

Can you try the following:

1. Download the sims3packs you want. This time click "Save as". Save it to C:\Users\(your computer username)\Documents\Electronic Arts\The Sims 3\Downloads.
2. Open the launcher and hover to Download tab.
3. Check all the boxes of the Custom Content you want to download and click "Install".

If this doesn't work, you might have to consider using an application called CC Magic.

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Re: Can't log in at the launcher

Post by Ichigo on Mon 04 Nov 2013, 13:40

Does that work for the stuff that I've bought in the sims store?
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Re: Can't log in at the launcher

Post by J.T. on Mon 04 Nov 2013, 13:41

@Ichigo wrote:Does that work for the stuff that I've bought in the sims store?
Yes, it does. Please let us know the result.

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Re: Can't log in at the launcher

Post by Ichigo on Mon 04 Nov 2013, 13:45

I feel like a total idiot but how do you mean I'll download them? I've got them in my purchase history but when I try to download them from there, the launcher just says I have to log in...
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Re: Can't log in at the launcher

Post by J.T. on Mon 04 Nov 2013, 13:47

My best bet is that you clicked on "Run" instead of "Save As" after you chose to download a sims3pack, right?

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Re: Can't log in at the launcher

Post by Ichigo on Mon 04 Nov 2013, 13:51

But if I download from the website then the only option is to... Um... Download...
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Re: Can't log in at the launcher

Post by Shamrock on Mon 04 Nov 2013, 13:53

No, you can right click the link and choose "Save target as..."

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Re: Can't log in at the launcher

Post by Ichigo on Mon 04 Nov 2013, 13:57

I tried but it just gets saved like an "Internet file"
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Re: Can't log in at the launcher

Post by Shamrock on Mon 04 Nov 2013, 14:00

Can you give us a screenshot?

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Re: Can't log in at the launcher

Post by Ichigo on Mon 04 Nov 2013, 14:04



The chrome symbols. Am I doing something wrong? Cause I'm feeling like an idiot now... Sorry that I'm such a bother...

//EDIT: Just to make myself clear, I'm trying to download from thesims3.com, not your website
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Re: Can't log in at the launcher

Post by Shamrock on Mon 04 Nov 2013, 14:16

Yes, you're not right clicking the correct element...
So just to clear things up, you've tried to open the Launcher and log in, independently from the downloading process?


Oh and please do not double post.

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