Cant install the base game to TheSims3. [SOLVED]

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Cant install the base game to TheSims3. [SOLVED]

Post by RaquelSemedo on Mon 27 Jan 2014, 16:55

Hi, I'm new here and i'm having troubles installing the base game from TheSims3.
When I downloaded it and tried to make the updates, after the game downloaded the update, a message popped up saying "unknown error" and then the launcher closed and i can't open it anymore because every time i try it just says "unknown error occurred". I saw that in the ultimate fix there was a video explaining how to install the game but that video is for Windows and I have a Macbook Air..
Can you help me please?

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Re: Cant install the base game to TheSims3. [SOLVED]

Post by ellajohnson on Mon 27 Jan 2014, 18:31

Hello and welcome!
Make sure u got the ultimate fix for mac. I know it sounds very obvious but sometimes happens. Have u read the important article about installing sims 3?
If none of these help u might wanna contact the "Mac crew".
BTW: I installed The Sims 3 on my friends mac air computer and it works fine.
So I'm pretty sure there is absolutely nothing wrong with the ultimate fix or anything like that. Cool

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Re: Cant install the base game to TheSims3. [SOLVED]

Post by Dieneryn on Wed 29 Jan 2014, 15:36

Hello,

Have you solved your problem?
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Re: Cant install the base game to TheSims3. [SOLVED]

Post by RaquelSemedo on Wed 29 Jan 2014, 15:48

Hi, sorry but no. I have the right installation guide and i follow all the steps. After i download the sims3 update it tells me that "the Ipatch needs to change the permissions of the following files: The Sims3.app" and if i let it do that, after it tries to patch the files like it's suppose to, it just tells me "unknown error occurred" and the launcher closes and every time after that i try to launch the game the same message appears…

I don't know what to do :/

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Re: Cant install the base game to TheSims3. [SOLVED]

Post by Dieneryn on Wed 29 Jan 2014, 16:12

Alright, not to worry..

Please try the manual patch here: http://games4theworld.bestgoo.com/t1870-can-t-update-the-sims-3-to-v167-fix-manual-patch-updated


Good luck! Wink
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Re: Cant install the base game to TheSims3. [SOLVED]

Post by RaquelSemedo on Wed 29 Jan 2014, 17:22

Yeaah, it works now! Thank you so much!!

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Re: Cant install the base game to TheSims3. [SOLVED]

Post by Dieneryn on Thu 30 Jan 2014, 03:07

You are welcome! Anything else we can help you with? Or may I close the topic? Very Happy
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Re: Cant install the base game to TheSims3. [SOLVED]

Post by RaquelSemedo on Thu 30 Jan 2014, 03:09

You can close the topic Very Happy Thank you so much again!!

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Re: Cant install the base game to TheSims3. [SOLVED]

Post by Dieneryn on Thu 30 Jan 2014, 03:10

You are most welcome! Enjoy your game! Wink
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