Problem: Can't uninstall The Sims 3 Pets or the Sims 3.

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Problem: Can't uninstall The Sims 3 Pets or the Sims 3.

Post by Altaheist on Tue 28 Jan 2014, 14:23

I dunno if it belong here but this is the only "problem" subdivision I see.


Anyway, here's a little explanation of the problem I've been having:


I was playing The Sims 3 with the following expansions installed: Supernatural, Seasons and University Life. The game worked perfectly fine. (Other than the frequent crashed which I wasn't able to fix from the fix thread for the same). But no, that isn't my problem because I figured out when/how the game crashed and was always able to save before time.


So anyway, after that I installed Pets and Into the Future, due to which I got the error that stated I had some unofficial mod or something. Fixes stated that it was a bug and that I needed to patch my game to v1.67. So I thought it must have Into The Future and I quickly uninstalled it. But, when I tried to play I got the same error. I thought it would be better to do a fresh install so I uninstalled all the expansion packs and the base game.


We were well and good installing the whole game again, or so I thought. I installed the base game, ran it and it worked fine. Then I installed Pets, but it didn't patch the game. It said setup wasn't able to patch the game, but the game worked okay in-game. While loading I got a black screen with the loading text on it.


I tried uninstalling the game. The first time it read that Pets wasn't installed on my PC. The second time I tried to install it, it said the games had been successfully uninstalled. But the game still shows up in my Uninstall A Program. So I tried to uninstall the base game and got the following error:


Error (-5009: 0x8002802b) has occurred while running the setup.
Please make sure you have finished any previous setup and closed other applications.
If the error still occurs, please contact your vendor: Electronic Arts.




I googled it, and solutions asked to rename the Install Shield folder in C:\Program Files\Common Files\InstallShield
But, sadly, there is no InstallShield folder in Common Files present in Program Files or Program Files(x86).




I am just lost as to what to do now.


I just wanna play The Sims 3 ;-;

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Re: Problem: Can't uninstall The Sims 3 Pets or the Sims 3.

Post by Shamrock on Tue 28 Jan 2014, 14:25

Hello,
Please uninstall everything, then clean your registry using CCleaner.
You can also try to use MyUninstaller.

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Re: Problem: Can't uninstall The Sims 3 Pets or the Sims 3.

Post by Altaheist on Tue 28 Jan 2014, 14:42

Shamrock wrote:Hello,
Please uninstall everything, then clean your registry using CCleaner.
You can also try to use MyUninstaller.

Well, I did uninstall everything, My EA folder is empty, yet it still shows up under Uninstall A Program and when I try to uninstall it again I get the error:

Error (-5009: 0x8002802b) has occurred while running the setup.
Please make sure you have finished any previous setup and closed other applications.
If the error still occurs, please contact your vendor: Electronic Arts.


Oh yeah also, I did run CCleaner and nothing happened :s

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Re: Problem: Can't uninstall The Sims 3 Pets or the Sims 3.

Post by Shamrock on Tue 28 Jan 2014, 15:55

You have to make sure your registry is empty.
Open the registry, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Sims, and delete all folders there!

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Re: Problem: Can't uninstall The Sims 3 Pets or the Sims 3.

Post by Altaheist on Tue 28 Jan 2014, 18:48

I kinda restored a previous version of Windows and it fixed itself.

Thank you though Smile

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Re: Problem: Can't uninstall The Sims 3 Pets or the Sims 3.

Post by Shamrock on Tue 28 Jan 2014, 18:56

Ok.
Anything else we can help you with?

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