Graphic Problems

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Graphic Problems

Post by Jellybeanz on Wed 29 Oct 2014, 13:17

omg first i would like to say thank you so much for sims 4!! i only trust this website to download sims  Razz

so i finally downloaded sims 4 but unfortunately there's some issues Crying or Very sad Crying or Very sad Crying or Very sad 
there's some graphic problems going on, like there's lots of pink/purple lines on the screen?  did i do something wrong? oh and i'm using a laptop, is that the problem? but it's weird cause sims 3 worked perfectly fine though Why God. Why God. 

here's how it looks like:
https://www.dropbox.com/s/9hsy50l6wl7w9ag/photo%201.JPG?dl=0
https://www.dropbox.com/s/ukrsi5t370i8ws2/photo%202.JPG?dl=0

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Re: Graphic Problems

Post by SeoY on Wed 29 Oct 2014, 13:41

Hi there! Smile

Seems like you are having problems with your graphics card. You can use this tool to check if you meet the minimum requirements for the game:
http://www.systemrequirementslab.com/cyri

In the list, look for The Sims 4.

Another thing you need to do is update your graphics card drivers. This problem could happen if they are outdated. What graphics card do you have?

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Re: Graphic Problems

Post by Jellybeanz on Wed 29 Oct 2014, 14:30

um i think mine's called "Intel (R) HD Graphics". the links says i need to upgrade my RAM  Why. i guess i'll just stick to sims 3 at the moment WhatDidUJustCallMe?  thanks for replying Smile Mystery solved

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Re: Graphic Problems

Post by SeoY on Wed 29 Oct 2014, 16:23

@Jellybeanz wrote:um i think mine's called "Intel (R) HD Graphics". the links says i need to upgrade my RAM  Why. i guess i'll just stick to sims 3 at the moment WhatDidUJustCallMe?  thanks for replying Smile Mystery solved

You're welcome! Although those issues seem more graphics related than caused by the RAM, so you may want to try updating the drivers anyway. If you want, of course. Smile

EDIT: You can use this tool to detect and update the duvets of your graphics card:
http://www.intel.com/p/en_US/support/detect

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Re: Graphic Problems

Post by pikapika chu~ on Fri 14 Nov 2014, 13:40

Hi! 
i've got the same problem, same graphics card and i've checked on the system requirement website and it says i can run the game because my system meets the minimum requirement.
I tried installing the second link, and it says it's unsuccessful.

Help, Please?  Help

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Re: Graphic Problems

Post by SeoY on Fri 14 Nov 2014, 14:17

@pikapika chu~ wrote:Hi! 
i've got the same problem, same graphics card and i've checked on the system requirement website and it says i can run the game because my system meets the minimum requirement.
I tried installing the second link, and it says it's unsuccessful.

Help, Please?  Help

Smile  I'm new here.

Hi there! Smile

Please, create a new topic for your issue. Even if the problem seems the same, you should always create a new topic for yourself. 

We'll be glad to try and help you after you've created the new topic.

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