Black Screen - After Clicking TS4.exe or Shortcut. [SOLVED]

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Black Screen - After Clicking TS4.exe or Shortcut. [SOLVED]

Post by sa.rah on Wed 05 Nov 2014, 11:13

Hi,

First, I have installed The Sims 4 and when I tried to run the game, there was an error:

The dynamic library "rld.dll" failed to initialize (E1103)

Then, I applied the Ultimate Fix, and tried to run the game again, this time I can only see a black screen for a very long time, no game intro, no indication that the game is loading. Nothing. Just a black screen. Unable to minimise, unable to use CTRL+ALT+DEL 

Not sure what to do.



Thanks.

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Re: Black Screen - After Clicking TS4.exe or Shortcut. [SOLVED]

Post by The_gh0stm4n on Wed 05 Nov 2014, 22:57

@sa.rah wrote:Hi,

First, I have installed The Sims 4 and when I tried to run the game, there was an error:

The dynamic library "rld.dll" failed to initialize (E1103)

Then, I applied the Ultimate Fix, and tried to run the game again, this time I can only see a black screen for a very long time, no game intro, no indication that the game is loading. Nothing. Just a black screen. Unable to minimise, unable to use CTRL+ALT+DEL 

Not sure what to do.



Thanks.


Hello sa.rah and welcome,


Are your graphics drivers up-to-date ? Do you know how to update them ? Smile  

Also, look here:




Right-click on the TS4.exe and go to "Properties". Go to the "Compatibility"-tab and change those settings as shown in my screenshot. The screenshot is actually for Sims 3 (didn't want to make a new screen for TS4, lol), but you should be able to apply it to Sims 4 too.

Good luck for now and do post back, so that we may even try some other things. Smile 
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Re: Black Screen - After Clicking TS4.exe or Shortcut. [SOLVED]

Post by sa.rah on Thu 06 Nov 2014, 19:04

OMG I have done the step above (screenshot) and update drivers and it works now! Thanks! Smile

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Re: Black Screen - After Clicking TS4.exe or Shortcut. [SOLVED]

Post by The_gh0stm4n on Fri 07 Nov 2014, 01:00

@sa.rah wrote:OMG I have done the step above (screenshot) and update drivers and it works now! Thanks! Smile


In addition, you can also try lowering some graphics settings in the in-game options menu, and even play in "windowed mode". Also, there is this "laptop mode", which you may want to give a try, especially if you're playing a weaker PC/laptop.

Other than that I'm happy to hear that you managed to get the game working now. Therefore I'll close this thread. If you have a follow-up issue to this, PM me so that I can re-open the thread.

Or just open a new thread, at a later point, if you have anything else to ask or if you want to chat. That's it, have fun ! Very Happy 
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