Cannot open saved game after last update

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Cannot open saved game after last update

Post by Lisa1988 on Thu 27 Nov 2014, 14:39

Hi there!

After the last update I can't open my saved game anymore and I lost all my families. According to the error message I 'saved my game in a newer version' and it recommends I install the updates. 

I already tried the ultimate fix but the problem remains. Is there any other way I can update my game?

Sorry if this is a bit of a stupid question but I'm that good with computers.

Thank you for your help!

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Re: Cannot open saved game after last update

Post by queenmarj on Thu 27 Nov 2014, 16:30

maybe try reinstalling?

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Re: Cannot open saved game after last update

Post by Lisa1988 on Thu 27 Nov 2014, 17:18

Hi Queenmarj, thank you for your answer. I tried re-installing the game and it didn't work unfortunately.

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Re: Cannot open saved game after last update

Post by SeoY on Fri 28 Nov 2014, 14:33

Hi there, and welcome to the Games4theworld Forum! Very Happy

Did you try re-applying the Ultimate Fix already? It's possible that there was a problem, so the game isn't fully updated. You may want to temporarily disable the antivirus during this. 

Another thing you can try is removing the Documents\Electronic Arts\The Sims 4 folder from that location. Simply move it somewhere else or rename it, but don't delete it! Then, try opening the game again. It should create a new folder.

The error shouldn't appear anymore. After that, you can move the Saves folder from the old folder to the new one, and check if the game loads. 

Good luck, and please let us know how it goes!

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