Can't connect to origin for the comunity gallery

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Can't connect to origin for the comunity gallery

Post by MlleLulu on Thu 27 Nov 2014, 18:30

Hi!

So I've done everything this thread says and when I click on "Connect" it appears "Attempting to connect" and ... that's it. Until I choose "Stay offline" it's "connecting" to somewhere, but nothing happens. I've let this during several minutes (15-20 minutes) and NOTHING!

Could you please help me?  Tea 5

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Re: Can't connect to origin for the comunity gallery

Post by SeoY on Thu 27 Nov 2014, 19:09

Hi there! Smile

What was the username that appeared at the top left when you were trying to connect? Was it your username or RLD!?

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Re: Can't connect to origin for the comunity gallery

Post by MlleLulu on Thu 27 Nov 2014, 19:13

Yes it is!

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Re: Can't connect to origin for the comunity gallery

Post by SeoY on Thu 27 Nov 2014, 19:25

@MlleLulu wrote:Yes it is!

Sorry, but that yes is for your username or RLD!? Razz

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Re: Can't connect to origin for the comunity gallery

Post by MlleLulu on Thu 27 Nov 2014, 19:36

OH! Sorry ! It's RLD! in red/orange

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Re: Can't connect to origin for the comunity gallery

Post by SeoY on Thu 27 Nov 2014, 21:19

@MlleLulu wrote:OH! Sorry ! It's RLD! in red/orange

I see. Unless it's showing your username, you won't be able to connect. Are you sure you left Origin logged in and running in the background?

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Re: Can't connect to origin for the comunity gallery

Post by MlleLulu on Thu 27 Nov 2014, 21:55

Yes, I'm all connected that's why I don't get whats wrong

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Re: Can't connect to origin for the comunity gallery

Post by SeoY on Fri 28 Nov 2014, 14:34

@MlleLulu wrote:Yes, I'm all connected that's why I don't get whats wrong

I see. Did you by any chance uninstall the CAS Demo, if you had it?

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Re: Can't connect to origin for the comunity gallery

Post by MlleLulu on Fri 28 Nov 2014, 21:54

yes I did... plus I'm not using the same account that I used to download the demo...!

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Re: Can't connect to origin for the comunity gallery

Post by SeoY on Fri 28 Nov 2014, 22:11

@MlleLulu wrote:yes I did... plus I'm not using the same account that I used to download the demo...!

I'm guessing it doesn't really matter. Try installing the demo again and see if you can connect then.

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Re: Can't connect to origin for the comunity gallery

Post by GirlPrada on Tue 02 Dec 2014, 00:04

I've got the same problem. I followed the directions in the above mentioned thread word-for-word. I never had the CAS Demo in the first place, but I went and installed it to see if that would fix my problem of not being able to connect, but no such luck. Sad

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Re: Can't connect to origin for the comunity gallery

Post by SeoY on Tue 02 Dec 2014, 00:12

@GirlPrada wrote:I've got the same problem. I followed the directions in the above mentioned thread word-for-word. I never had the CAS Demo in the first place, but I went and installed it to see if that would fix my problem of not being able to connect, but no such luck. Sad

Hi there! Smile

Please, create a new topic for your issue. Each user should have a different topic, so we can help more efficiently.

We'll be glad to try and help you after you've created the new topic.

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Re: Can't connect to origin for the comunity gallery

Post by MlleLulu on Wed 03 Dec 2014, 16:22

Hey! I've downloaded the CAS demo, and still I cant connect.
Now I can tell you this, I don't know if it would help:
You (G4TW) said in the main thread "All of the content you add to your Library will be saved as files in the C:\Users\[NAME]\Documents\Electronic Arts\The Sims 4\Tray folder"
I went to see that in my computer and in the C:\Users\[NAME]\Documents\Electronic Arts I have 3 different folder:
"Les Sims 4 démo créer un Sim" (I'm French, so it's the CAS demo)
"Les Sims 4" (last modification today)
and "The Sims 4" (last modification the 24th october so the day I installed the game)


Now is there maybe a problem because of all those folders...? All of these folders have the exact same files and folders inside ... More or less (the "Les Sims 4" folder has a few more...)

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Re: Can't connect to origin for the comunity gallery

Post by SeoY on Wed 03 Dec 2014, 19:28

@MlleLulu wrote:Hey! I've downloaded the CAS demo, and still I cant connect.
Now I can tell you this, I don't know if it would help:
You (G4TW) said in the main thread "All of the content you add to your Library will be saved as files in the C:\Users\[NAME]\Documents\Electronic Arts\The Sims 4\Tray folder"
I went to see that in my computer and in the C:\Users\[NAME]\Documents\Electronic Arts I have 3 different folder:
"Les Sims 4 démo créer un Sim" (I'm French, so it's the CAS demo)
"Les Sims 4" (last modification today)
and "The Sims 4" (last modification the 24th october so the day I installed the game)


Now is there maybe a problem because of all those folders...? All of these folders have the exact same files and folders inside ... More or less (the "Les Sims 4" folder has a few more...)

I see. So, is the game in French? Or is it in English?

I assume that the game is in French, as that folder is the one with more recent modifications. So, move the other folder (The Sims 4) out, but don't delete it. Try again after that. You may also try moving the other folder (Les Sims 4) to see if the game will connect to the Gallery then. Good luck!

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