Can't run The Sims 4 with the video card in your system.

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Can't run The Sims 4 with the video card in your system.

Post by Dampstern on Fri 16 Jan 2015, 14:00

I installed The Sims 4 correctly and got the issue with ''Unable to start: The contents of your user data directory were created by a newer version of The Sims 4 and cannot be loaded. Please update your game via Origin to play.'' and i then applied the ultiimate fix, and got the issue with the video card. I have ''radeon hd 4800'' as well with the newest driver. I have no idea what i could possibly do since others have succesfully played The Sims 4 with the same card as i have. 

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Re: Can't run The Sims 4 with the video card in your system.

Post by Adwomin on Fri 16 Jan 2015, 23:50

Hello,

What exactly is the video card error you get?
Just to be sure, please update your GPU drivers, using this little auto-detect tool: http://www2.ati.com/drivers/auto/autodetectutility.exe

Remember to restart your PC afterwards. Also, if possible, choose "Custom" and "Clean Installation" during the installation.

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Re: Can't run The Sims 4 with the video card in your system.

Post by Dampstern on Sat 17 Jan 2015, 14:09

It says exactly this, the error: ''Unable to start: Can't run The Sims 4 with the video card in this system. Please check that the video card meets the minimun specifications and that the latest video drivers are installed. [0e6d1221:1df4e8dc:0000000]'' i did as you said to get the auto detect utillity, it says that i have the latest drivers availible, so there is nothing that i can do on that point. Thank you for your answer, i really hope that this is able to be solved.


//EDIT


Since i cannot post a link to pastebin, i will copy my DxDiag right here if you now would like to take a look.

dxdiag:

 ------------------
System Information
------------------
Time of this report: 1/17/2015, 14:11:19
       Machine name: DAMPSTERNS
   Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.141211-1742)
           Language: Swedish (Regional Setting: Swedish)
System Manufacturer: Gigabyte Technology Co., Ltd.
       System Model: GA-MA790XT-UD4P
               BIOS: Award Modular BIOS v6.00PG
          Processor: AMD Phenom(tm) II X2 550 Processor (2 CPUs), ~3.1GHz
             Memory: 8192MB RAM
Available OS Memory: 8190MB RAM
          Page File: 3523MB used, 12855MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: ATI Radeon HD 4800 Series
       Manufacturer: Advanced Micro Devices, Inc.
          Chip type: ATI display adapter (0x9440)
           DAC type: Internal DAC(400MHz)
         Device Key: Enum\PCI\VEN_1002&DEV_9440&SUBSYS_E850174B&REV_00
     Display Memory: 4095 MB
   Dedicated Memory: 501 MB
      Shared Memory: 3594 MB
       Current Mode: 1360 x 768 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: LCD MT35
         Monitor Id: ___0000
        Native Mode: 1360 x 768(p) (60.015Hz)
        Output Type: HD15
        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1129 (English)
     Driver Version: 8.970.100.1100
        DDI Version: 10.1
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 4/30/2013 09:49:54, 1094024 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp: 
  Device Identifier: {D7B71EE2-D700-11CF-9270-5AC8BEC2C535}
          Vendor ID: 0x1002
          Device ID: 0x9440
          SubSys ID: 0xE850174B
        Revision ID: 0x0000
 Driver Strong Name: oem2.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_RV7X:8.970.100.1100:pci\ven_1002&dev_9440
     Rank Of Driver: 00E62001
        Video Accel: ModeMPEG2_A ModeMPEG2_C 
   Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
       D3D9 Overlay: Not Supported
            DXVA-HD: Not Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

-------------
Sound Devices
-------------
            Description: Speakers (High Definition Audio Device)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0885&SUBSYS_1458A102&REV_1001
        Manufacturer ID: 1
             Product ID: 65535
                   Type: WDM
            Driver Name: HdAudio.sys
         Driver Version: 6.01.7601.17514 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 11/21/2010 04:23:47, 350208 bytes
            Other Files: 
        Driver Provider: Microsoft
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: Digital Audio (S/PDIF) (High Definition Audio Device)
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0885&SUBSYS_1458A102&REV_1001
        Manufacturer ID: 1
             Product ID: 65535
                   Type: WDM
            Driver Name: HdAudio.sys
         Driver Version: 6.01.7601.17514 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 11/21/2010 04:23:47, 350208 bytes
            Other Files: 
        Driver Provider: Microsoft
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
            Description: Digital Audio (S/PDIF) (High Definition Audio Device)
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: HdAudio.sys
         Driver Version: 6.01.7601.17514 (English)
      Driver Attributes: Final Retail
          Date and Size: 11/21/2010 04:23:47, 350208 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

-------------------
DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x1002, 0x4398
| Matching Device ID: usb\root_hub
| Service: usbhub

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Standard PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt

+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD

+ HID-compliant mouse
| Vendor/Product ID: 0x046D, 0xC043
| Matching Device ID: hid_device_system_mouse
| Service: mouhid

+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 757.0 GB
Total Space: 953.9 GB
File System: NTFS
      Model: WDC WD10EAVS-00D7B1 ATA Device

      Drive: E:
 Free Space: 5.0 GB
Total Space: 114.5 GB
File System: NTFS
      Model: WDC WD1200BB-00CAA1 ATA Device

      Drive: D:
      Model: Optiarc DVD RW AD-7260S ATA Device
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (Swedish), , 0 bytes

--------------
System Devices
--------------
     Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4399&SUBSYS_50041458&REV_00\3&2B8E0B4B&0&A5
   Driver: n/a

     Name: ATI I/O Communications Processor SMBus Controller
Device ID: PCI\VEN_1002&DEV_4385&SUBSYS_43851458&REV_3C\3&2B8E0B4B&0&A0
   Driver: n/a

     Name: Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_E0001458&REV_02\4&2BF02749&0&0050
   Driver: n/a

     Name: ATI Radeon HD 4800 Series
Device ID: PCI\VEN_1002&DEV_9440&SUBSYS_E850174B&REV_00\4&1CF10EEB&0&0018
   Driver: n/a

     Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4398&SUBSYS_50041458&REV_00\3&2B8E0B4B&0&99
   Driver: n/a

     Name: ATI I/O Communications Processor PCI Bus Controller
Device ID: PCI\VEN_1002&DEV_4384&SUBSYS_00000000&REV_00\3&2B8E0B4B&0&A4
   Driver: n/a

     Name: Texas Instruments 1394 OHCI Compliant Host Controller
Device ID: PCI\VEN_104C&DEV_8024&SUBSYS_10001458&REV_00\4&C9A676E&0&70A4
   Driver: n/a

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1002&DEV_597F&SUBSYS_59581002&REV_00\3&2B8E0B4B&0&50
   Driver: n/a

     Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4398&SUBSYS_50041458&REV_00\3&2B8E0B4B&0&91
   Driver: n/a

     Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_4383&SUBSYS_A1021458&REV_00\3&2B8E0B4B&0&A2
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1204&SUBSYS_00000000&REV_00\3&2B8E0B4B&0&C4
   Driver: n/a

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1002&DEV_597A&SUBSYS_59581002&REV_00\3&2B8E0B4B&0&20
   Driver: n/a

     Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_50041458&REV_00\3&2B8E0B4B&0&98
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1203&SUBSYS_00000000&REV_00\3&2B8E0B4B&0&C3
   Driver: n/a

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1002&DEV_5979&SUBSYS_59581002&REV_00\3&2B8E0B4B&0&18
   Driver: n/a

     Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_50041458&REV_00\3&2B8E0B4B&0&90
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1202&SUBSYS_00000000&REV_00\3&2B8E0B4B&0&C2
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1002&DEV_5958&SUBSYS_59581002&REV_00\3&2B8E0B4B&0&00
   Driver: n/a

     Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_50041458&REV_00\3&2B8E0B4B&0&9A
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1201&SUBSYS_00000000&REV_00\3&2B8E0B4B&0&C1
   Driver: n/a

     Name: PCI standard ISA bridge
Device ID: PCI\VEN_1002&DEV_439D&SUBSYS_439D1002&REV_00\3&2B8E0B4B&0&A3
   Driver: n/a

     Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_50041458&REV_00\3&2B8E0B4B&0&92
   Driver: n/a

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1200&SUBSYS_00000000&REV_00\3&2B8E0B4B&0&C0
   Driver: n/a

     Name: Standard Dual Channel PCI IDE Controller
Device ID: PCI\VEN_1002&DEV_439C&SUBSYS_50021458&REV_00\3&2B8E0B4B&0&A1
   Driver: n/a

     Name: Standard Dual Channel PCI IDE Controller
Device ID: PCI\VEN_1002&DEV_4390&SUBSYS_B0021458&REV_00\3&2B8E0B4B&0&88
   Driver: n/a

     Name: Standard Dual Channel PCI IDE Controller
Device ID: PCI\VEN_197B&DEV_2363&SUBSYS_B0001458&REV_02\4&1C062532&0&0020
   Driver: n/a

     Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_AA30&SUBSYS_AA30174B&REV_00\4&1CF10EEB&0&0118
   Driver: n/a

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.18221
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
ATI Ticker,0x00200000,0,1,Ticker.ax,
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17713
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17713
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17713
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.17037
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17713
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
ATI MPEG File Writer,0x00200000,1,0,atimpenc.dll,12.05.0000.30429
ATI MPEG Video Decoder,0x005fffff,1,2,atimpenc.dll,12.05.0000.30429
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17713
MMACE ProcAmp,0x00200000,0,2,MMACEFilters.dll,
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17713
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,12.05.0000.30429
AMD MJPEG Decoder,0x00800001,1,1,atimpenc.dll,12.05.0000.30429
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17713
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.18611
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17713
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17713
ATI MPEG Video Encoder,0x00200000,1,1,atimpenc.dll,12.05.0000.30429
ATI MPEG Multiplexer,0x00200000,2,1,atimpenc.dll,12.05.0000.30429
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
MMACE SoftEmu,0x00200000,0,2,MMACEFilters.dll,
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
ATI Video Scaler Filter,0x00200000,1,1,atimpenc.dll,12.05.0000.30429
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.18611
MMACE DeInterlace,0x00200000,0,2,MMACEFilters.dll,
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.18611
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17713
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.18501
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.18501
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.18611
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17713
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17713
ATI Video Rotation Filter,0x00200000,1,1,atimpenc.dll,12.05.0000.30429
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17713
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17713
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17713
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17713

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17713
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514
VP60® Simple Profile ,0x00200000,1,1,qcap.dll,6.06.7601.17514
VP61® Advanced Profile,0x00200000,1,1,qcap.dll,6.06.7601.17514

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,12.05.0000.30429
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
PCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17713
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17713

Audio Capture Sources:
Digital Audio (S/PDIF) (High De,0x00200000,0,0,qcap.dll,6.06.7601.17514

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17713

WDM Streaming Capture Devices:
HD Audio Digital in,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

WDM Streaming Rendering Devices:
HD Audio Speaker,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
HD Audio SPDIF out,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Audio Renderers:
Speakers (High Definition Audio,0x00200000,1,0,quartz.dll,6.06.7601.17713
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17713
Digital Audio (S/PDIF) (High De,0x00200000,1,0,quartz.dll,6.06.7601.17713
DirectSound: Digital Audio (S/PDIF) (High Definition Audio Device),0x00200000,1,0,quartz.dll,6.06.7601.17713
DirectSound: Speakers (High Definition Audio Device),0x00200000,1,0,quartz.dll,6.06.7601.17713

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality) 
  Quality Flags: 2576
    Enabled:
    Force throttling
    Allow half deinterlace
    Allow scaling
    Decode Power Usage: 100
  Balanced Flags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 50
  PowerFlags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 0

Helper edit: Added the dxdiag to a spoiler, due to it's length.
-SeoY

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Re: Can't run The Sims 4 with the video card in your system.

Post by Adwomin on Mon 19 Jan 2015, 11:54

Hi again,

Odd.
First try installing this driver the same way as I described before: http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows%207%20-%2064
If it says that you already have the latest driver, just continue and install it anyway.

After restarting your PC, test the game. If that didn't work either, please try this one too: http://games4theworld.bestgoo.com/t18501-unable-to-start-initialization-error-at-startup-fix-2
It's not the same error, but it looks similar, so you never know.

Good luck!

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Re: Can't run The Sims 4 with the video card in your system.

Post by Dampstern on Mon 19 Jan 2015, 13:57

Hi there, i have written at the EA ''answer HQ'' in a thread, i have written the same thing as i did here pretty much, one confirmed that i do have the latest driver, they stopped with the drivers for my kind of graphic's card in 2013. This is what he said: 
Answer:



Hello,
 
 - Based on the information from the DxDiag report, the graphics card is an ATI Radeon HD 4870. Which is very weird, as that specific card is on the data files outlining the supported cards (by EA) from the game files. Usually this message pops up if the card is not in these data files.
 
I can also confirm that you have the latest graphics driver (8.970.100.11), as the support for the HD 4000 series (and other cards beforehand) ended in 2013. So everything suggests that you shouldn't be receiving this error message.
 
I'll have a think to try and work out what the issue is, so I'll hopefully get back to you soon.
 
I hope this helps and keep simming,

Cody

So, he is aswell trying to figure it out, i hope someone will be able to figure it out, i have been longing to play The Sims 4 for quite some time. I followed the steps in what your link said, it is still not working.

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Re: Can't run The Sims 4 with the video card in your system.

Post by The_gh0stm4n on Tue 20 Jan 2015, 06:01

@Dampstern wrote:Hi there, i have written at the EA ''answer HQ'' in a thread, i have written the same thing as i did here pretty much, one confirmed that i do have the latest driver, they stopped with the drivers for my kind of graphic's card in 2013. This is what he said: 
Answer:



Hello,
 
 - Based on the information from the DxDiag report, the graphics card is an ATI Radeon HD 4870. Which is very weird, as that specific card is on the data files outlining the supported cards (by EA) from the game files. Usually this message pops up if the card is not in these data files.
 
I can also confirm that you have the latest graphics driver (8.970.100.11), as the support for the HD 4000 series (and other cards beforehand) ended in 2013. So everything suggests that you shouldn't be receiving this error message.
 
I'll have a think to try and work out what the issue is, so I'll hopefully get back to you soon.
 
I hope this helps and keep simming,

Cody

So, he is aswell trying to figure it out, i hope someone will be able to figure it out, i have been longing to play The Sims 4 for quite some time. I followed the steps in what your link said, it is still not working.


I don't suppose this is going to change, until the next update maybe, when new "GPU signatures" will be added to the game files. Until then, I'm afraid you're out of luck.


WhatDidUJustCallMe?

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Re: Can't run The Sims 4 with the video card in your system.

Post by Dampstern on Tue 20 Jan 2015, 11:34

Thank you for your answer, alright! Well aslong as i have hope to be able to play it some day i'm glad, thank you both for your time!

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Re: Can't run The Sims 4 with the video card in your system.

Post by The_gh0stm4n on Fri 06 Feb 2015, 20:39

@Dampstern wrote:Thank you for your answer, alright! Well aslong as i have hope to be able to play it some day i'm glad, thank you both for your time!

Topic is unlocked again. Smile


Yes, there is a new update out, but I cannot tell whether your GPU has been "added" yet. I actually un.installed my legit game and switched to the pirated version from G4TW, in favor of all the DLC. Hence I cannot retrieve the update and tell you the contents of these "Graphics cards.sgr" files. Which contain information on this issue.

I guess we will have to wait until the new Ultimate fix is out. WhatDidUJustCallMe?

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Re: Can't run The Sims 4 with the video card in your system.

Post by Dampstern on Sat 07 Feb 2015, 11:00

Thank you for your response once again, now i know what to do in the future, thank you. Wink Going to wait and test it out and i'll be back then i suppose!

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Re: Can't run The Sims 4 with the video card in your system.

Post by The_gh0stm4n on Sat 07 Feb 2015, 11:18

@Dampstern wrote:Thank you for your response once again, now i know what to do in the future, thank you. Wink Going to wait and test it out and i'll be back then i suppose!

No problem. Smile  Actually, when I replied to you last time, I still had my legit game, and I could have looked up the data inside those files (with Notepad), and forwarded you the information. I only recalled this method recently, because I remembered I did some "experimenting" with those files back in Sims 3. As TS3 also has these files included in the game install location.

Feel free to post back whenever you like, I will leave the topic open.

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Re: Can't run The Sims 4 with the video card in your system.

Post by Dampstern on Fri 13 Feb 2015, 18:58

Tested it out now, still same issue.. God dammit..

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Re: Can't run The Sims 4 with the video card in your system.

Post by The_gh0stm4n on Mon 16 Feb 2015, 19:12

@Dampstern wrote:Tested it out now, still same issue.. God dammit..


Sorry to hear about that.  Why.  Out of interest: are you having similar issues with other games ? Especially "newer" games ? And when did you buy that computer or graphics card ?

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Re: Can't run The Sims 4 with the video card in your system.

Post by Dampstern on Mon 16 Feb 2015, 21:56

No, this is the first game i've really had any issues with at all. Crying or Very sad And i was able to play The Sims 4 CAS demo when it came out, but now i have the same issue with the demo aswell as the game. This is my stepfather's computer, his graphics card and everything, i would guess on well, 4 years back atleast that he bought the card, computer i have no idea about.

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Re: Can't run The Sims 4 with the video card in your system.

Post by The_gh0stm4n on Fri 27 Feb 2015, 21:55

@Dampstern wrote:No, this is the first game i've really had any issues with at all. Crying or Very sad And i was able to play The Sims 4 CAS demo when it came out, but now i have the same issue with the demo aswell as the game. This is my stepfather's computer, his graphics card and everything, i would guess on well, 4 years back atleast that he bought the card, computer i have no idea about.

Sorry for the very late feedback,


I have not forgotten about your issue though. Smile  I now briefly checked the relevant game files (among them the "GraphicsCard.sgr" and "GraphicsRules.sgr" files) and...the weird thing is they have data included in them about your graphics card, even though the official site (still) says otherwise:

http://forums.thesims.com/en_US/discussion/774696/updated-supported-graphics-card-list-the-sims-4-edition



I was now thinking about the possibility of a "clean" grapics driver un-installation, but in your case it's probably not worth the hassle. The card you have is in all likelihood really unsupported, but if you want to give the driver un-install a shot, I will try and help you with that.

Be warned: if you do something wrong there, it can seriously screw up your computer. And if you say the computer is not even yours, you should better refrain from doing that altogether. But look at this here:
http://www.guru3d.com/files-details/display-driver-uninstaller-download.html



Don't do anything with that yet, just read it, let it "sink in" and think about the fact that the computer *is not yours*. Then let me know how you decide. Smile  However, as the saying goes, "don't fix anything that isn't broken". In your case, it's probably not worth the risk, but let's see.

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Re: Can't run The Sims 4 with the video card in your system.

Post by Dampstern on Thu 02 Apr 2015, 12:24

Sorry for the very late answer but it's been crazy times but my stepdad, wich this computer belonged to, has moved out and i have bought the computer now so it's all mine. How do you mean with that it can seriously screw up the pc?  Smile

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Re: Can't run The Sims 4 with the video card in your system.

Post by The_gh0stm4n on Sat 04 Apr 2015, 07:50

@Dampstern wrote:Sorry for the very late answer but it's been crazy times but my stepdad, wich this computer belonged to, has moved out and i have bought the computer now so it's all mine. How do you mean with that it can seriously screw up the pc?  Smile

It means that if you don't properly (un)install a graphics driver, you may end up with having to re-install Windows, but that's an extreme scenario of course. Have you tried already the "new" Ultimate fix, which includes the Get to Work-expansion ? Smile  Get it from here:

http://games4theworld.org/downloads

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Re: Can't run The Sims 4 with the video card in your system.

Post by alek1094 on Sat 09 May 2015, 10:13

Hi, I had the same problem with my Radeon HD 4800 and after 2 hours and 2 reinstals I found the answer. You need to go to game folder ...Program Files/Electronic Arts/The Sims 4/Game/Bin and copy GraphicsCards.sgr to the desktop then open it in notepad, find your graphic card and change "Radeon HD 4800 Series" $cardLevelHigh $resolutionHigh " to "Radeon HD 4800 Series" $cardLevelHigh $resolutionMedium". I also change from high to medium for every radeon HD 48*. Then you need to save that file and copy back to ...The Sims 4/Game/Bin folder and replece old file. If still doesn't work delete The Sims 4 folder from My Documents/Electronic Arts folder(I do it after replecing file and i don't know if it is important or not). After this I finally run The Sims 4 Very Happy

PS. Sorry for my English, I'm not sure if everything is correct.

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