External 500GB HD problem.

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External 500GB HD problem.

Post by Nukeproof on Sun 08 Feb 2015, 11:36

Hello,

When I attempt to use my 500GB External hardrive it recognizes it but does not show up on Computer. A few days ago I tried to use it and it would work but if you moved it a mm it would disconnect and reconnect. Any help greatly appreciated.

Also it is a WD HD

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Re: External 500GB HD problem.

Post by Adwomin on Sun 08 Feb 2015, 13:02

Hi there,

Since you mention that it would connect/reconnect when you moved it, the problem might be caused by a bad connection.
Try a different USB port first, and make sure that both ends of the cable are plugged in correctly and tight.
Alternatively try a different USB cable too, if you have a spare one. (Some digital cameras use the same connection/cable)

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Re: External 500GB HD problem.

Post by Nukeproof on Sun 08 Feb 2015, 13:07

Yes I have tried multiple ports and no I don't have any spare cables.

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Re: External 500GB HD problem.

Post by Adwomin on Sun 08 Feb 2015, 13:08

Hi,

Then please try as follows:

1. Disconnect HDD.
2. Open Start menu and type diskmgmt.msc followed by [ENTER].
3. Wait for the window to load and then connect your HDD.
4. Does a new drive show up?

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Re: External 500GB HD problem.

Post by Nukeproof on Sun 08 Feb 2015, 13:59

Ok, it shows and just did a quick format. I think the drive was fine. I think it was the USB Hub.

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Re: External 500GB HD problem.

Post by Adwomin on Mon 09 Feb 2015, 15:08

Hi there,

That's good news!
Glad to hear you were able to fix it. I hope you didn't lose too much personal data.

Please let us know if you need help again! Mystery solved

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