Cannot do anything about the RLD! username in gallery

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Cannot do anything about the RLD! username in gallery

Post by snowqueen93 on Thu 12 Feb 2015, 02:21

Hi guys,

Before updating to Outdoor and Retreat, I was using my old Origin account for the gallery access. After I updated (and also after a few months not using origin and Sims 4), Origin asked me for a code sent to my phone in order to log in, but I already changed my phone number long time ago. I also connected to Origin online help but they were unable to solve the problem. So I decided to create a new Origin account, I can log in to origin now and have it in the background when launch Sims 4. But now, I cannot access to the gallery, and the username is shown as RLD! I cannot do anything about it, I'm sure that I'm online in Origin, I turned off my firewall and everything but nothing worked. Please help me!!

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Re: Cannot do anything about the RLD! username in gallery

Post by SeoY on Thu 12 Feb 2015, 04:33

Hi there, @snowqueen93, and welcome to the Games4theworld Forum! Very Happy

Was all of this in the same computer? I mean, you say you had a few months without using Origin nor The Sims 4, and now that you retook it. So, are you using the same computer that you were using back then? And if it is, did you add any more security programs?

Did you make sure to configure the Exceptions List of your antivirus correctly, as in the instructions of the Ultimate Fix?

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Re: Cannot do anything about the RLD! username in gallery

Post by The_gh0stm4n on Sat 14 Feb 2015, 00:57

@snowqueen93 wrote:Hi guys,

Before updating to Outdoor and Retreat, I was using my old Origin account for the gallery access. After I updated (and also after a few months not using origin and Sims 4), Origin asked me for a code sent to my phone in order to log in, but I already changed my phone number long time ago. I also connected to Origin online help but they were unable to solve the problem. So I decided to create a new Origin account, I can log in to origin now and have it in the background when launch Sims 4. But now, I cannot access to the gallery, and the username is shown as RLD! I cannot do anything about it, I'm sure that I'm online in Origin, I turned off my firewall and everything but nothing worked. Please help me!!


One more thing to add: it's better NOT to turn off the firewall completely. Instead, only allow the TS4.exe to "connect" to the internet. Smile

Beyond that, I'm afraid everything has been said; I only had that issue once, but that was easily fixed by exiting the game, then completely closing Origin. After that, I re-opened Origin, logged in with my account, then started the game, and my Origin username showed up...

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