Startup Stopped. [SOLVED]

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Startup Stopped. [SOLVED]

Post by Mentality on Sat 04 Apr 2015, 03:20

I appreciate you guys providing us with the Get To Work expansion pack so fast. I was excited to jump right back into the game after applying it. However, now I can't play the game. I get a "Sims 4 has stopped working" error message when I try to start it up. I can't think of why though. I applied the expansion pack as instructed, moving the folders in the rar file that was received. I copied and pasted them in the Sims 4 directory in Program Files (x86)/Electronic Arts/The Sims 4. I even tried moving out the mods folder. It still won't start up. Is there some other method I can try to get the game working?


                                                                                                                                                                                                   Mentality 


//EDIT



Do I perhaps need to apply the ultimate fix with every new expansion that is released? I thought that once would be enough.


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Re: Startup Stopped. [SOLVED]

Post by orlandokatana on Sat 04 Apr 2015, 03:40

@Mentality wrote:Do I perhaps need to apply the ultimate fix with every new expansion that is released? I thought that once would be enough.


                                                                                                                                                                                                   Mentality

Admin wrote:=> NOTE: if you installed The Sims 4: Get to Work, you DO NOT NEED THIS ULTIMATE FIX, as installing the Get to Work expansion pack will automatically update your game to the (currently) latest game version! <=


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Re: Startup Stopped. [SOLVED]

Post by Mentality on Sat 04 Apr 2015, 03:44

Well then I'm stumped. Perhaps the download is being ruined by something like Malwarebytes? I did recently install it, as I recently had a big system infection.


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Re: Startup Stopped. [SOLVED]

Post by SoSoBelle on Sat 04 Apr 2015, 05:55

Do you have any mods or CC that may be out of date? Perhaps you should try removing them and restarting the game to see if that helps.
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Re: Startup Stopped. [SOLVED]

Post by Mentality on Sat 04 Apr 2015, 06:19

The problem continued even after I removed the mods SoSoBelle. But I did figure out what the problem was. It was Malwarebytes. It was detecting false positives and corrupting the download. I disabled it, applied the GTW expansion, added The Sims 4 folder to the exclusions list, and then reactivated it. Now the game is working and I am ready to dig in. To all the players out there, be sure to deactivate your malware software while downloading and applying the expansions and add The Sims 4 to the exclusions list. Very Happy


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Re: Startup Stopped. [SOLVED]

Post by The_gh0stm4n on Sat 04 Apr 2015, 08:02

@Mentality wrote:The problem continued even after I removed the mods SoSoBelle. But I did figure out what the problem was. It was Malwarebytes. It was detecting false positives and corrupting the download. I disabled it, applied the GTW expansion, added The Sims 4 folder to the exclusions list, and then reactivated it. Now the game is working and I am ready to dig in. To all the players out there, be sure to deactivate your malware software while downloading and applying the expansions and add The Sims 4 to the exclusions list. Very Happy


                                                                                                                                                            Mentality

Sorry for not getting back to you in time (it always gets a busy here, when new expansions are released). But you're absolutely right ! That's also the main message of my guide here.

Feel free to open a new thread anytime. Have fun ! the topic is closed. Smile 

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Re: Startup Stopped. [SOLVED]

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