Sims 4 gets stuck at intro screen after 1.7.62.1020

View previous topic View next topic Go down

Sims 4 gets stuck at intro screen after 1.7.62.1020

Post by Puremin0rez on Wed 27 May 2015, 01:34

I had a previously working copy of The Sims 4 + Get To Work and the game was working fine with all expansion content and was running the latest (at the time) 1.5 patch. Both downloads were straight from G4TW.

I applied the ultimate fix a few minutes ago to get the newest stuff pack and updated game files, but now the game is getting frozen right after the intro screen is over. It just sits at the Sims 4 logo with the electronic arts text at the bottom and never moves beyond it. No errors or anything.

I've tried running the executable as Administrator but it still doesn't do anything. I've also tried deleting the entire configuration directory (Documents/Electronic Arts) and it's still not loading properly. It does create new files in the configuration directory however.

Can anyone figure out why this could be happening?

Puremin0rez
Beginner
Beginner

Posts : 3
Points : 676
Reputation : 0
Join date : 2015-05-27

View user profile

Back to top Go down

Re: Sims 4 gets stuck at intro screen after 1.7.62.1020

Post by The_gh0stm4n on Wed 27 May 2015, 02:01

@Puremin0rez wrote:I had a previously working copy of The Sims 4 + Get To Work and the game was working fine with all expansion content and was running the latest (at the time) 1.5 patch. Both downloads were straight from G4TW.

I applied the ultimate fix a few minutes ago to get the newest stuff pack and updated game files, but now the game is getting frozen right after the intro screen is over. It just sits at the Sims 4 logo with the electronic arts text at the bottom and never moves beyond it. No errors or anything.

I've tried running the executable as Administrator but it still doesn't do anything. I've also tried deleting the entire configuration directory (Documents/Electronic Arts) and it's still not loading properly. It does create new files in the configuration directory however.

Can anyone figure out why this could be happening?

Hello and welcome,

Hello and sorry for the belated reply,






Have you tried this already ? You can find this option in Control Panel/System/Advanced/Performance/Settings. Choose the setting that I marked with an arrow in the screenshot. The click on "Apply and then on "OK".

Re-boot the computer ! And after the re-boot, play on and see if anything improved. Good luck !

_________________
Regards, The_gh0stm4n



Forum rules // Forum FAQ // G4TW downloads // Sims store, guides & more (beta) // G4TW on Piratebay

How to install The Sims Medieval // The Sims 2 overview ! // How to install The Sims 3 // Expansion install checklist for TS3 // How to install The Sims 4



Please post game issues on the Forum only. For more general questions about site navigation, you may also e-mail me !


avatar
The_gh0stm4n
Supervising Moderator
Inspector General & Chief of Staff
Supervising ModeratorInspector General & Chief of Staff

Windows version :
  • Windows 8
  • Windows 7
  • Windows XP
  • Windows 10

System architecture :
  • 32 bits (x86)
  • 64 bits (x64)

Favourite games : The Sims 3, L.A. Noire, Saints Row, Red Faction, Minecraft, Plants vs. Zombies: Garden Warfare, Team Fortress 2, Darkest Hour, GTA: San Andreas, GTA IV, S.W.A.T. 4, Titanfall, Counter-Strike, Hitman: Absolution, Borderlands, Fallout, Dishonored, COD, Battlefield, The Binding of Isaac: Antibirth & Afterbirth †
Male Posts : 13478
Points : 17776
Reputation : 1883
Join date : 2012-11-02
Age : 30
Location : The Situation Room

View user profile

Back to top Go down

Re: Sims 4 gets stuck at intro screen after 1.7.62.1020

Post by Puremin0rez on Wed 27 May 2015, 02:07

Thanks for the reply!

I have added the Sims 4 executable to the list and rebooted and still the same issue.

I checked around on some torrent sites with this patches RELOADED release and I see a lot of people saying it's not working properly if you have Get To Work installed, but it works fine if you have just the base game installed.

Can anyone verify the latest ultimate fix works fine if you have Get To Work installed?

I tested myself and just the base game + 1.7.62.1020 ultimate fix works fine. If I install base game + Get To Work + ultimate fix, the game no longer works and gets stuck at intro.

Puremin0rez
Beginner
Beginner

Posts : 3
Points : 676
Reputation : 0
Join date : 2015-05-27

View user profile

Back to top Go down

Re: Sims 4 gets stuck at intro screen after 1.7.62.1020

Post by The_gh0stm4n on Wed 27 May 2015, 02:11

@Puremin0rez wrote:Thanks for the reply!

I have added the Sims 4 executable to the list and rebooted and still the same issue.

I checked around on some torrent sites with this patches RELOADED release and I see a lot of people saying it's not working properly if you have Get To Work installed, but it works fine if you have just the base game installed.

Can anyone verify the latest ultimate fix works fine if you have Get To Work installed?

I tested myself and just the base game + 1.7.62.1020 ultimate fix works fine. If I install base game + Get To Work + ultimate fix, the game no longer works and gets stuck at intro.

Well, I can verify that if you have "Get to Work" installed (like me and the rest of the G4TW team members here), and then you add this new update, everything (still) works fine.

The only thing I can do is try and investigate; that's all I can say, sorry. 

WhatDidUJustCallMe? 



//EDIT

A long shot, but are your graphics drivers up-to-date ?

_________________
Regards, The_gh0stm4n



Forum rules // Forum FAQ // G4TW downloads // Sims store, guides & more (beta) // G4TW on Piratebay

How to install The Sims Medieval // The Sims 2 overview ! // How to install The Sims 3 // Expansion install checklist for TS3 // How to install The Sims 4



Please post game issues on the Forum only. For more general questions about site navigation, you may also e-mail me !


avatar
The_gh0stm4n
Supervising Moderator
Inspector General & Chief of Staff
Supervising ModeratorInspector General & Chief of Staff

Windows version :
  • Windows 8
  • Windows 7
  • Windows XP
  • Windows 10

System architecture :
  • 32 bits (x86)
  • 64 bits (x64)

Favourite games : The Sims 3, L.A. Noire, Saints Row, Red Faction, Minecraft, Plants vs. Zombies: Garden Warfare, Team Fortress 2, Darkest Hour, GTA: San Andreas, GTA IV, S.W.A.T. 4, Titanfall, Counter-Strike, Hitman: Absolution, Borderlands, Fallout, Dishonored, COD, Battlefield, The Binding of Isaac: Antibirth & Afterbirth †
Male Posts : 13478
Points : 17776
Reputation : 1883
Join date : 2012-11-02
Age : 30
Location : The Situation Room

View user profile

Back to top Go down

Re: Sims 4 gets stuck at intro screen after 1.7.62.1020

Post by Puremin0rez on Wed 27 May 2015, 02:21

Alright well thanks for the help anyways.

My graphics drivers are currently up to date, using Geforce 352.86 on my GTX 970

Puremin0rez
Beginner
Beginner

Posts : 3
Points : 676
Reputation : 0
Join date : 2015-05-27

View user profile

Back to top Go down

Re: Sims 4 gets stuck at intro screen after 1.7.62.1020

Post by abluefish on Sun 14 Jun 2015, 09:51

I just installed the base game, get to work and the fix and I'm having the same problem! It just sits at the logo and does nothing. If I click around and hit enter I can hear some sound effects as if something should be there but I can't see it! Pretty bummed.
avatar
abluefish
Beginner
Beginner

Windows version :
  • Windows 10

System architecture :
  • 64 bits (x64)

Favourite games : TS1, TS2, TS3, TS4(like/hate relationship with 4, I won't pay for it, add toddlers then we'll talk), Elder Scrolls, GTAV, UT-04, AOE, Far Cry 3, Zoo Tycoon 1+2, Shadow of the Colossus!
Posts : 14
Points : 942
Reputation : 1
Join date : 2014-09-20

View user profile

Back to top Go down

View previous topic View next topic Back to top


Permissions in this forum:
You cannot reply to topics in this forum