Error with ntdll.dll

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Error with ntdll.dll

Post by SirKumoi on Thu 04 Jun 2015, 22:10

Game crashes at the beginning when selecting house hold/resuming game.
I get the following:
Problem signature:
  Problem Event Name: APPCRASH
  Application Name: TS4.exe
  Application Version: 1.7.65.1020
  Application Timestamp: 555636ec
  Fault Module Name: ntdll.dll
  Fault Module Version: 6.1.7601.17725
  Fault Module Timestamp: 4ec49b8f
  Exception Code: c0000005
  Exception Offset: 0002e41b
  OS Version: 6.1.7601.2.1.0.256.1
  Locale ID: 1033
  Additional Information 1: 4d1c
  Additional Information 2: 4d1c6062a03e88868c0a265ff073e717
  Additional Information 3: 63d1
  Additional Information 4: 63d1af65de4879b5443c2ac93bb3ddec

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Re: Error with ntdll.dll

Post by The_gh0stm4n on Thu 04 Jun 2015, 22:15

//MOVED


Hello and welcome to the forum,






You can find this option in ControlPanel/System/Advanced/Performance/Settings. Choose the setting that I marked with a red arrow in the screenshot. The click on "Apply and then on "OK".

Now re-boot the computer ! After the re-boot, play on and see if anything improved. Good luck !

P.S. if you have any custom content for Sims 4, please remove all of these items, for now at least.
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Re: Error with ntdll.dll

Post by SirKumoi on Sun 14 Jun 2015, 20:48

am getting a new code:
unable to start
The contents of the sims 4 and can not be loaded.
Please update via Origin to play.
[d6t91ffb:29f00e76:00000000]

Btw, Im suppose to turn it on or off? I had that setting on and I changed it to look like that. Im sure that could appears because there is something in the system left from the pervious game install.

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Re: Error with ntdll.dll

Post by The_gh0stm4n on Tue 16 Jun 2015, 23:35

@SirKumoi wrote:am getting a new code:
unable to start
The contents of the sims 4 and can not be loaded.
Please update via Origin to play.
[d6t91ffb]

Btw, Im suppose to turn it on or off? I had that setting on and I changed it to look like that. Im sure that could appears because there is something in the system left from the pervious game install.

If you mean the DEP, you should use the option that is marked by a red arrow, in my previous screenshot. So the one that says "Turn on DEP for essential Windows....only".

About the other problem, please see this latest post here:
http://games4theworld.bestgoo.com/t20396-unable-to-start-the-contents-of-your-user-data-directory-were-created-by-a-newer-version-of-the-sims-4


Good luck for now !
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