Sims 4 freezes whole computer

View previous topic View next topic Go down

Sims 4 freezes whole computer

Post by Layloria on Wed 10 Jun 2015, 19:52

Hello,

About a week ago, my game was fine and no problems. Within that week the game just freezes, the mouse doesnt move and the game looks normal. I have to reboot the computer by a hard reset as the key commands and mouse have no effect.
Sims 4 from you.
No Mods/CC
Ultimate Fix
3,7 ghz
28gb ram
gtx 960 4gb

_________________
What he said.
avatar
Layloria
Extreme Poster
Extreme Poster

Windows version :
  • Windows 8
  • Windows 7
  • Windows XP
  • Windows 10

System architecture :
  • 32 bits (x86)
  • 64 bits (x64)

Favourite games : The Sims 3/4; MySims; Minecraft; Zoo Tycoon 2; GTA V; Skyrim; Sherlock Holmes Series
Female Posts : 392
Points : 2540
Reputation : 47
Join date : 2012-03-11
Age : 120
Location : Los Santos, Minecraft

View user profile

Back to top Go down

Re: Sims 4 freezes whole computer

Post by The_gh0stm4n on Sun 14 Jun 2015, 03:33

Layloria wrote:Hello,

About a week ago, my game was fine and no problems. Within that week the game just freezes, the mouse doesnt move and the game looks normal. I have to reboot the computer by a hard reset as the key commands and mouse have no effect.
Sims 4 from you.
No Mods/CC
Ultimate Fix
3,7 ghz
28gb ram
gtx 960 4gb


Hello,

Does it make a difference when you reduce some of the graphics settings in the options menu of the game ? Also, look for something like "laptop mode" in your in-game options. Try both marking and unmarking the box, to see if anything makes a difference.


Good luck !

_________________
Respectfully,

The_gh0stm4n
G4TW Forum Gatekeeper



avatar
The_gh0stm4n
VETERAN Moderator
Inspector General & Forum O.G.
VETERAN Moderator Inspector General & Forum O.G.

Windows version :
  • Windows 8
  • Windows 7
  • Windows XP
  • Windows 10

System architecture :
  • 32 bits (x86)
  • 64 bits (x64)

Favourite games : The Sims 3, L.A. Noire, Saints Row, Red Faction, Minecraft, Plants vs. Zombies: Garden Warfare, Titanfall, Team Fortress 2, Darkest Hour, GTA V, GTA: San Andreas, S.W.A.T. 4, Counter-Strike, Hitman, Borderlands, Fallout, Dishonored, Call of Duty, Battlefield, The Binding of Isaac: Afterbirth†, Enter the Gungeon.
Male Posts : 14433
Points : 19157
Reputation : 2037
Join date : 2012-11-02
Location : The Situation Room

View user profile

Back to top Go down

Re: Sims 4 freezes whole computer

Post by Layloria on Sun 21 Jun 2015, 13:46

Hello,

Sadly I've now found all games cause this. Even games from 2005...
Would you say its a connection to the graphics card?
All these games ran smoothly, especially Sims 4 about 3 weeks ago.

_________________
What he said.
avatar
Layloria
Extreme Poster
Extreme Poster

Windows version :
  • Windows 8
  • Windows 7
  • Windows XP
  • Windows 10

System architecture :
  • 32 bits (x86)
  • 64 bits (x64)

Favourite games : The Sims 3/4; MySims; Minecraft; Zoo Tycoon 2; GTA V; Skyrim; Sherlock Holmes Series
Female Posts : 392
Points : 2540
Reputation : 47
Join date : 2012-03-11
Age : 120
Location : Los Santos, Minecraft

View user profile

Back to top Go down

Re: Sims 4 freezes whole computer

Post by Redvamp on Sun 21 Jun 2015, 21:47

it happen to me too i put all graphic-options on high (game should run without lag with an HP Envy intel Core i7-4700MQ CPU @ 2.40 GHz 16GB RAM 64Bit) but anyway the game runs slow at some point and i hear just a scratching sound... it take some min. to run normally again. its annoying but yeah its a cracked game!
avatar
Redvamp
Posting Nerd
Posting Nerd

Windows version :
  • Windows 8

System architecture :
  • 64 bits (x64)

Favourite games : Sims 3 - Sims 4 - Simcity
Female Posts : 24
Points : 2262
Reputation : 1
Join date : 2011-09-14

View user profile

Back to top Go down

Re: Sims 4 freezes whole computer

Post by Layloria on Sun 21 Jun 2015, 23:29

It doesnt make any noise and not all games are cracked.

_________________
What he said.
avatar
Layloria
Extreme Poster
Extreme Poster

Windows version :
  • Windows 8
  • Windows 7
  • Windows XP
  • Windows 10

System architecture :
  • 32 bits (x86)
  • 64 bits (x64)

Favourite games : The Sims 3/4; MySims; Minecraft; Zoo Tycoon 2; GTA V; Skyrim; Sherlock Holmes Series
Female Posts : 392
Points : 2540
Reputation : 47
Join date : 2012-03-11
Age : 120
Location : Los Santos, Minecraft

View user profile

Back to top Go down

Re: Sims 4 freezes whole computer

Post by BrandonBlue on Mon 22 Jun 2015, 21:35

Layloria wrote:It doesnt make any noise and not all games are cracked.
Hey I see you have a problem I had a while back from my old laptop. Have you tried cleaning your fan with some compressed air? With me, this problem was caused from overheating. When I cleaned out my fan, it was so much dust and I had no idea. Just a suggestion, hope you good luck (:

BrandonBlue
Beginner
Beginner

Posts : 9
Points : 867
Reputation : 0
Join date : 2015-06-19

View user profile

Back to top Go down

Re: Sims 4 freezes whole computer

Post by The_gh0stm4n on Tue 23 Jun 2015, 01:59

Layloria wrote:Hello,

Sadly I've now found all games cause this. Even games from 2005...
Would you say its a connection to the graphics card?
All these games ran smoothly, especially Sims 4 about 3 weeks ago.

Hello again,

Sorry to hear about this issue (it sounds really nasty). Do you ever get any sort of error message, or a bluescreen, etc. ? It could also be any sort of hardware damage, in which case you might consider bringing the computer to a professional repair service. Or, if there is still a warranty, use the warranty for that. Smile 

_________________
Respectfully,

The_gh0stm4n
G4TW Forum Gatekeeper



avatar
The_gh0stm4n
VETERAN Moderator
Inspector General & Forum O.G.
VETERAN Moderator Inspector General & Forum O.G.

Windows version :
  • Windows 8
  • Windows 7
  • Windows XP
  • Windows 10

System architecture :
  • 32 bits (x86)
  • 64 bits (x64)

Favourite games : The Sims 3, L.A. Noire, Saints Row, Red Faction, Minecraft, Plants vs. Zombies: Garden Warfare, Titanfall, Team Fortress 2, Darkest Hour, GTA V, GTA: San Andreas, S.W.A.T. 4, Counter-Strike, Hitman, Borderlands, Fallout, Dishonored, Call of Duty, Battlefield, The Binding of Isaac: Afterbirth†, Enter the Gungeon.
Male Posts : 14433
Points : 19157
Reputation : 2037
Join date : 2012-11-02
Location : The Situation Room

View user profile

Back to top Go down

Re: Sims 4 freezes whole computer

Post by Layloria on Tue 23 Jun 2015, 03:14

Hello,

No error message, the screen stops and it looks like a picture where no animation is suspended and its stuck. I got it set up by a professional, it was working now it is not. No BSOD, no error, no message. Just frozen like a screenshot. Mouse does not move, PC is still on and lights on case and components but the screen is stuck and unresponsive to keyboard.

_________________
What he said.
avatar
Layloria
Extreme Poster
Extreme Poster

Windows version :
  • Windows 8
  • Windows 7
  • Windows XP
  • Windows 10

System architecture :
  • 32 bits (x86)
  • 64 bits (x64)

Favourite games : The Sims 3/4; MySims; Minecraft; Zoo Tycoon 2; GTA V; Skyrim; Sherlock Holmes Series
Female Posts : 392
Points : 2540
Reputation : 47
Join date : 2012-03-11
Age : 120
Location : Los Santos, Minecraft

View user profile

Back to top Go down

Re: Sims 4 freezes whole computer

Post by The_gh0stm4n on Wed 24 Jun 2015, 03:32

Layloria wrote:Hello,

No error message, the screen stops and it looks like a picture where no animation is suspended and its stuck. I got it set up by a professional, it was working now it is not. No BSOD, no error, no message. Just frozen like a screenshot. Mouse does not move, PC is still on and lights on case and components but the screen is stuck and unresponsive to keyboard.

At that point I would almost suggest a "system restore"; though in all these years I have never done it on Windows 7. Razz  I did it lots of times in the past with Windows XP, and once with Windows 8. But so far never with Windows 7. See this guide here in case you are unfamiliar:
http://windows.microsoft.com/en-us/windows7/restore-system-files-and-settings


You might want to back up your most important stuff, just in case, before doing that system restore.

_________________
Respectfully,

The_gh0stm4n
G4TW Forum Gatekeeper



avatar
The_gh0stm4n
VETERAN Moderator
Inspector General & Forum O.G.
VETERAN Moderator Inspector General & Forum O.G.

Windows version :
  • Windows 8
  • Windows 7
  • Windows XP
  • Windows 10

System architecture :
  • 32 bits (x86)
  • 64 bits (x64)

Favourite games : The Sims 3, L.A. Noire, Saints Row, Red Faction, Minecraft, Plants vs. Zombies: Garden Warfare, Titanfall, Team Fortress 2, Darkest Hour, GTA V, GTA: San Andreas, S.W.A.T. 4, Counter-Strike, Hitman, Borderlands, Fallout, Dishonored, Call of Duty, Battlefield, The Binding of Isaac: Afterbirth†, Enter the Gungeon.
Male Posts : 14433
Points : 19157
Reputation : 2037
Join date : 2012-11-02
Location : The Situation Room

View user profile

Back to top Go down

Re: Sims 4 freezes whole computer

Post by Layloria on Thu 25 Jun 2015, 05:48

Hm, there must be an issue in normal mode as safe mode runs without issues

_________________
What he said.
avatar
Layloria
Extreme Poster
Extreme Poster

Windows version :
  • Windows 8
  • Windows 7
  • Windows XP
  • Windows 10

System architecture :
  • 32 bits (x86)
  • 64 bits (x64)

Favourite games : The Sims 3/4; MySims; Minecraft; Zoo Tycoon 2; GTA V; Skyrim; Sherlock Holmes Series
Female Posts : 392
Points : 2540
Reputation : 47
Join date : 2012-03-11
Age : 120
Location : Los Santos, Minecraft

View user profile

Back to top Go down

Re: Sims 4 freezes whole computer

Post by The_gh0stm4n on Sat 27 Jun 2015, 07:20

Layloria wrote:Hm, there must be an issue in normal mode as safe mode runs without issues

You could try doing a malware/virus check in safe (!!!!) mode - and not in normal mode as you may think; chances of detecting malicious tools are higher in safe mode. A good anti-malware program I used myself was "Malwarebytes Anti-Malware", which is also available from Games4theworld here. Might be a bit of effort, and depending on how much stuff you have on your hard-drive the check may take a while.

An alternative could be that you use a special bootable anti-virus CD/DVD, and configure your BIOS to boot from said CD. Doing a check this way yields even bigger chances of catching the malicious software, but I myself have not done this yet, and depending on what anti-virus you have, there may be different ways of "burning" such a disc...

_________________
Respectfully,

The_gh0stm4n
G4TW Forum Gatekeeper



avatar
The_gh0stm4n
VETERAN Moderator
Inspector General & Forum O.G.
VETERAN Moderator Inspector General & Forum O.G.

Windows version :
  • Windows 8
  • Windows 7
  • Windows XP
  • Windows 10

System architecture :
  • 32 bits (x86)
  • 64 bits (x64)

Favourite games : The Sims 3, L.A. Noire, Saints Row, Red Faction, Minecraft, Plants vs. Zombies: Garden Warfare, Titanfall, Team Fortress 2, Darkest Hour, GTA V, GTA: San Andreas, S.W.A.T. 4, Counter-Strike, Hitman, Borderlands, Fallout, Dishonored, Call of Duty, Battlefield, The Binding of Isaac: Afterbirth†, Enter the Gungeon.
Male Posts : 14433
Points : 19157
Reputation : 2037
Join date : 2012-11-02
Location : The Situation Room

View user profile

Back to top Go down

Re: Sims 4 freezes whole computer

Post by Layloria on Wed 01 Jul 2015, 03:21

It crashed the same way whilst performing a check with anti malware bytes in Safe Mode. I have tried system restore.

_________________
What he said.
avatar
Layloria
Extreme Poster
Extreme Poster

Windows version :
  • Windows 8
  • Windows 7
  • Windows XP
  • Windows 10

System architecture :
  • 32 bits (x86)
  • 64 bits (x64)

Favourite games : The Sims 3/4; MySims; Minecraft; Zoo Tycoon 2; GTA V; Skyrim; Sherlock Holmes Series
Female Posts : 392
Points : 2540
Reputation : 47
Join date : 2012-03-11
Age : 120
Location : Los Santos, Minecraft

View user profile

Back to top Go down

Re: Sims 4 freezes whole computer

Post by The_gh0stm4n on Thu 02 Jul 2015, 13:22

Layloria wrote:I have tried system restore.


And the result is still the same after the restore ?

_________________
Respectfully,

The_gh0stm4n
G4TW Forum Gatekeeper



avatar
The_gh0stm4n
VETERAN Moderator
Inspector General & Forum O.G.
VETERAN Moderator Inspector General & Forum O.G.

Windows version :
  • Windows 8
  • Windows 7
  • Windows XP
  • Windows 10

System architecture :
  • 32 bits (x86)
  • 64 bits (x64)

Favourite games : The Sims 3, L.A. Noire, Saints Row, Red Faction, Minecraft, Plants vs. Zombies: Garden Warfare, Titanfall, Team Fortress 2, Darkest Hour, GTA V, GTA: San Andreas, S.W.A.T. 4, Counter-Strike, Hitman, Borderlands, Fallout, Dishonored, Call of Duty, Battlefield, The Binding of Isaac: Afterbirth†, Enter the Gungeon.
Male Posts : 14433
Points : 19157
Reputation : 2037
Join date : 2012-11-02
Location : The Situation Room

View user profile

Back to top Go down

Re: Sims 4 freezes whole computer

Post by Layloria on Sat 04 Jul 2015, 13:17

Yes, no change after system restore, however I did not have a restore from the time there was no issue.

_________________
What he said.
avatar
Layloria
Extreme Poster
Extreme Poster

Windows version :
  • Windows 8
  • Windows 7
  • Windows XP
  • Windows 10

System architecture :
  • 32 bits (x86)
  • 64 bits (x64)

Favourite games : The Sims 3/4; MySims; Minecraft; Zoo Tycoon 2; GTA V; Skyrim; Sherlock Holmes Series
Female Posts : 392
Points : 2540
Reputation : 47
Join date : 2012-03-11
Age : 120
Location : Los Santos, Minecraft

View user profile

Back to top Go down

Re: Sims 4 freezes whole computer

Post by The_gh0stm4n on Mon 06 Jul 2015, 17:13

Layloria wrote:Yes, no change after system restore, however I did not have a restore from the time there was no issue.

Sorry for the late reply, but are you getting that issue with other games too ?

_________________
Respectfully,

The_gh0stm4n
G4TW Forum Gatekeeper



avatar
The_gh0stm4n
VETERAN Moderator
Inspector General & Forum O.G.
VETERAN Moderator Inspector General & Forum O.G.

Windows version :
  • Windows 8
  • Windows 7
  • Windows XP
  • Windows 10

System architecture :
  • 32 bits (x86)
  • 64 bits (x64)

Favourite games : The Sims 3, L.A. Noire, Saints Row, Red Faction, Minecraft, Plants vs. Zombies: Garden Warfare, Titanfall, Team Fortress 2, Darkest Hour, GTA V, GTA: San Andreas, S.W.A.T. 4, Counter-Strike, Hitman, Borderlands, Fallout, Dishonored, Call of Duty, Battlefield, The Binding of Isaac: Afterbirth†, Enter the Gungeon.
Male Posts : 14433
Points : 19157
Reputation : 2037
Join date : 2012-11-02
Location : The Situation Room

View user profile

Back to top Go down

Re: Sims 4 freezes whole computer

Post by Layloria on Mon 06 Jul 2015, 17:57

Hello,

Yes it does.

_________________
What he said.
avatar
Layloria
Extreme Poster
Extreme Poster

Windows version :
  • Windows 8
  • Windows 7
  • Windows XP
  • Windows 10

System architecture :
  • 32 bits (x86)
  • 64 bits (x64)

Favourite games : The Sims 3/4; MySims; Minecraft; Zoo Tycoon 2; GTA V; Skyrim; Sherlock Holmes Series
Female Posts : 392
Points : 2540
Reputation : 47
Join date : 2012-03-11
Age : 120
Location : Los Santos, Minecraft

View user profile

Back to top Go down

Re: Sims 4 freezes whole computer

Post by Layloria on Sun 05 Jun 2016, 19:53

I found some dodgy RAM when cleaning my PC, one of the pins were missing. I took it out and for 3 days all the games ran PERFECT, high settings no lag, I could play Minecraft with high settings and shaders with 60fps (vsync)


Then it went back to crashing again. the whole thing, yesterday it crashed whilst watching a youtube video with nothing else open, it wasnt even full screen or high quality.
I took the second pair of the RAM (it came as a kit of 2), out but it didnt change anything? 
Other than clean it and take the RAM out seemed to work for 3 days?

_________________
What he said.
avatar
Layloria
Extreme Poster
Extreme Poster

Windows version :
  • Windows 8
  • Windows 7
  • Windows XP
  • Windows 10

System architecture :
  • 32 bits (x86)
  • 64 bits (x64)

Favourite games : The Sims 3/4; MySims; Minecraft; Zoo Tycoon 2; GTA V; Skyrim; Sherlock Holmes Series
Female Posts : 392
Points : 2540
Reputation : 47
Join date : 2012-03-11
Age : 120
Location : Los Santos, Minecraft

View user profile

Back to top Go down

View previous topic View next topic Back to top


Permissions in this forum:
You cannot reply to topics in this forum