Unable to start: Can't run the sims 4 with the video card in this system [SOLVED]

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Unable to start: Can't run the sims 4 with the video card in this system [SOLVED]

Post by Lubicze on Mon 24 Aug 2015, 21:03

Hi guys. I have a little problem with The Sims 4. A few months ago I was able to launch the game, but now I have this error:

 

My Graphic Card IS up-date to latest version, so IDK what I have to do. Anyone?

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Re: Unable to start: Can't run the sims 4 with the video card in this system [SOLVED]

Post by The_gh0stm4n on Tue 25 Aug 2015, 02:23

@Lubicze wrote:Hi guys. I have a little problem with The Sims 4. A few months ago I was able to launch the game, but now I have this error:

 

My Graphic Card IS up-date to latest version, so IDK what I have to do. Anyone?


//MOVED


Hello and welcome,

Did the error come up with the latest Spa Day/Kitchen stuff-update ? Also, navigate to Documents\Electronic Arts\The Sims 4 and open the Config.txt file. Scroll down to the portion that says "Graphics device info", and copy + paste that text portion here. For the purpose of collecting information, it might be useful for us, though I'm not sure if we can come up with a direct solution right now, sorry.

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Re: Unable to start: Can't run the sims 4 with the video card in this system [SOLVED]

Post by Lubicze on Tue 25 Aug 2015, 12:54

I didn't run The Sims 4 for a month, until the Spa Day/Kitchen stuff-update. 



Config.txt wrote:=== Graphics device info ===
Number:          0
Name (driver):   AMD Radeon HD 5700 Series
Name (database): Radeon HD 5700 Series [Found: 1, Supported: 1]
Vendor:          ATI
Chipset:         Vendor: 1002, Device: 68b8, Board: 200a1787, Chipset: 0000
Driver:          aticfx32.dll, Version: 8.17.10.1404, GUID: D7B71EE2-2BF8-11CF-4B71-0000BEC2C535
Driver version:  1404
Monitor:         \\.\DISPLAY5
Texture memory:  1010MB
Vertex program:  3.0
Pixel program:   3.0
Hardware TnL:    1
Opt. features:   +sab +a8l8 +rgba16f +r32f +bc4 +bc5 -rawz +intz

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Re: Unable to start: Can't run the sims 4 with the video card in this system [SOLVED]

Post by Lubicze on Tue 25 Aug 2015, 19:06

Well, even when I installed a original version The Sims 4 I have this error too. So IDK What happend.

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Re: Unable to start: Can't run the sims 4 with the video card in this system [SOLVED]

Post by Lubicze on Tue 25 Aug 2015, 20:33

Here I'm. Again. I fixed my original game. 

I had to open "Game Properies...", next I had  to turn off "Origin in Game" and type "-w" in "Command Line Arguments"

Now, how I can do it with Ur game (with fix)



I FIXED GAME WITH FIX Smile I add Fix to original game, so I can play now. Smile Anyway, TY for help.

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Re: Unable to start: Can't run the sims 4 with the video card in this system [SOLVED]

Post by SeoY on Tue 25 Aug 2015, 22:16

@Lubicze wrote:Here I'm. Again. I fixed my original game. 

I had to open "Game Properies...", next I had  to turn off "Origin in Game" and type "-w" in "Command Line Arguments"

Now, how I can do it with Ur game (with fix)



I FIXED GAME WITH FIX Smile I add Fix to original game, so I can play now. Smile Anyway, TY for help.

Hi there! Very Happy

It's good to hear that! Thanks for letting us know what you did to fix it. This will certainly help in the future.

As your problem seems solved now, I'll close the topic. Don't doubt to come back if you need anything else. Have fun!

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