Icon of Sims 4 and documents data

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Icon of Sims 4 and documents data

Post by brittanyhlchan on Sat 19 Sep 2015, 17:12

1) My icon of Sims 4 suddenly change one day. It changed to something like this...
*sorry i failed to post the picture (it looks like "cannot open file" icon)
I think that the game crashed with Spotify because when I opened Spotify (I didn't open TS4), suddenly the app stopped and i reopened it
After a while when i close it i realised the icon of TS4 has changed
2)I found that in the custom music session in my sims 4 Documents area I only have the folder - Alternative AND IT IS EMPTY


EDIT: I tried opening TS4 at first it worked but i found out that 
1) ALL MY GAME DATA LOST
2) I CAN SEE SIMS 4 OFFICIAL BUILDS (IN THE GALLERY>MY GALLERY>ALL)
3) WHEN I PRESS>MINE, THE GAME CRASHED AND CLOSED
Can you help me?


Last edited by brittanyhlchan on Sat 19 Sep 2015, 17:20; edited 1 time in total (Reason for editing : more serious problem)

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Re: Icon of Sims 4 and documents data

Post by Sim Architect on Thu 05 Nov 2015, 18:13

Sorry to hear you had that problem. Maybe you can try to open your "recycle bin" and see if your old sims files are there? Otherwise, you may have lost them, if they aren't inside your Documents/Electronic Arts/The Sims 4 folder, and you may need to reinstall the entire game (uninstall everything, then install it again).

Also, be sure you didn't get a virus or something like that, you may need someone in person to help you to make a backup of your computer and reinstall Windows and everything else.

Just in case, below is the link to my video tutorial that shows how I install The Sims 4 with everything I got so far Smile

Tea 5 Tea 5




How to Install The Sims 4 with Cool Kitchen Stuff, Spa Day and all DLCs (with torrent link)!

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