"My Sims" won't run. [SOLVED]

View previous topic View next topic Go down

"My Sims" won't run. [SOLVED]

Post by Gallifreyan on Tue 22 Dec 2015, 17:17

As per the title.

I had a look at the "a-required-security-module-cannot-be-activated-this-program-cannot-be-executed-7000" fix and did everything it said, but still nothing.

I'm  not too surprised by that as that particular error didn't come up.  Just the box saying "MySims(TM) has stopped working" with the option to close the programme or check online for a fix.  (I'm running Windows 7 Ultimate 64 bit, btw.)

I've tried reinstalling it a few times - first I put it on a different drive than C, then I uninstalled that and tried it on drive C but the same problem exists.  

One thing I did notice during installation was that the option to download the EA manager didn't come up for me, even though I wouldn't have downloaded it in the first place.  Not sure if that's a pointer to the problem.

Any help gratefully received.

ADDITIONAL:  Here's a copy of the details of the problem when the "stopped working" box shows:

Problem signature:
  Problem Event Name:    BEX
  Application Name:    MySims.exe
  Application Version:    0.0.0.814
  Application Timestamp:    00000000
  Fault Module Name:    MySims.exe
  Fault Module Version:    0.0.0.814
  Fault Module Timestamp:    00000000
  Exception Offset:    00ee2ef7
  Exception Code:    c0000005
  Exception Data:    00000008
  OS Version:    6.1.7601.2.1.0.256.1
  Locale ID:    2057
  Additional Information 1:    0a9e
  Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:    0a9e
  Additional Information 4:    0a9e372d3b4ad19135b953a78882e789


Last edited by Carlos on Thu 24 Dec 2015, 07:40; edited 3 times in total (Reason for editing : additional information)
avatar
Gallifreyan
Beginner
Beginner

Windows version :
  • Windows 7

System architecture :
  • 64 bits (x64)

Favourite games : PC
Female Posts : 5
Points : 1093
Reputation : 0
Join date : 2014-11-02
Location : UK

View user profile

Back to top Go down

Re: "My Sims" won't run. [SOLVED]

Post by Adwomin on Wed 23 Dec 2015, 00:07

Hi there,

Maybe the pop-up didn't come up, because you already have the EA Download Manager installer. (It's called "Origin" nowadays)

Can you try running the game as an Administrator, please?

_________________
Bonsoir, friend.


~ Nobody's gril. ~
avatar
Adwomin
free society
free society

Windows version :
  • Windows 8
  • Windows 7

System architecture :
  • 32 bits (x86)
  • 64 bits (x64)

Favourite games : GTA Series, Cities: Skylines, Prison Architect, Borderlands series
Female Posts : 19211
Points : 1026424
Reputation : 2253
Join date : 2010-03-12
Age : 16
Location : Del Perro Heights

View user profile https://www.games4theworld.org

Back to top Go down

Re: "My Sims" won't run. [SOLVED]

Post by Gallifreyan on Wed 23 Dec 2015, 00:14

First thing I tried (running as Admin).  No joy.

But I exercised my Google skills and solved the problem myself.

The first line says: Problem Event Name:  BEX.

So I researched that and found out it was a buffer overflow problem and the solution which fixed it for me was this:

Right click on your computer icon and select Properties.
On the left, go to Advanced system settings.
Go to the Advanced tab.
Choose the top option (Performance) and click Settings.
Go to the Data Execution Prevention tab and add the mysims.exe to the list. 

I ran the game after that (no reboot) and it works fine. 

Hopefully this might help others with a similar problem.  

Thanks for the chance to play this, btw.  It looks like fun.  Smile


P.S.  Just a reminder for anyone reading this, I'm running Windows 7.
avatar
Gallifreyan
Beginner
Beginner

Windows version :
  • Windows 7

System architecture :
  • 64 bits (x64)

Favourite games : PC
Female Posts : 5
Points : 1093
Reputation : 0
Join date : 2014-11-02
Location : UK

View user profile

Back to top Go down

Re: "My Sims" won't run. [SOLVED]

Post by Adwomin on Wed 23 Dec 2015, 00:26

Hi again,

Thank you very much for sharing your fix with us, it'll definitely help people in the future!
DEP caused problems for some people with The Sims 3 too. I'll create a "Fix" topic for your suggestion, for future reference.

Thanks again, and enjoy the game! The Sims Plumbob 1

//EDIT

See here.

_________________
Bonsoir, friend.


~ Nobody's gril. ~
avatar
Adwomin
free society
free society

Windows version :
  • Windows 8
  • Windows 7

System architecture :
  • 32 bits (x86)
  • 64 bits (x64)

Favourite games : GTA Series, Cities: Skylines, Prison Architect, Borderlands series
Female Posts : 19211
Points : 1026424
Reputation : 2253
Join date : 2010-03-12
Age : 16
Location : Del Perro Heights

View user profile https://www.games4theworld.org

Back to top Go down

Re: "My Sims" won't run. [SOLVED]

Post by The_gh0stm4n on Wed 23 Dec 2015, 02:30

Gallifreyan wrote:First thing I tried (running as Admin).  No joy.

But I exercised my Google skills and solved the problem myself.

The first line says: Problem Event Name:  BEX.

So I researched that and found out it was a buffer overflow problem and the solution which fixed it for me was this:

Right click on your computer icon and select Properties.
On the left, go to Advanced system settings.
Go to the Advanced tab.
Choose the top option (Performance) and click Settings.
Go to the Data Execution Prevention tab and add the mysims.exe to the list. 

I ran the game after that (no reboot) and it works fine. 

Hopefully this might help others with a similar problem.  

Thanks for the chance to play this, btw.  It looks like fun.  Smile


P.S.  Just a reminder for anyone reading this, I'm running Windows 7.


Hello,


Another possibility might be to turn off DEP "completely", with the help of the command prompt. See part 2, of this guide here:
http://games4theworld.bestgoo.com/t21728-the-sims-4-crashes-freezes-causes-shutdowns-possible-fixes-updated-on-17-12-2015


Although it was written for The Sims 4, the principle applies to all games/software. Smile  I myself did it, and I can't even remember the last time any game crashed on me...

Carlos is tha man


But adding the .exe's manually to the DEP exclusions works just as well.

_________________
Respectfully,

The_gh0stm4n
G4TW Forum Gatekeeper




avatar
The_gh0stm4n
VETERAN Moderator
Inspector General & Forum O.G.
VETERAN Moderator Inspector General & Forum O.G.

Windows version :
  • Windows 8
  • Windows 7
  • Windows XP
  • Windows 10

System architecture :
  • 32 bits (x86)
  • 64 bits (x64)

Favourite games : The Sims 3, L.A. Noire, Saints Row, Red Faction, Minecraft, Plants vs. Zombies: Garden Warfare, Titanfall, Team Fortress 2, Darkest Hour, GTA V, GTA: San Andreas, S.W.A.T. 4, Counter-Strike, Hitman, Borderlands, Fallout, Dishonored, Call of Duty, Battlefield, The Binding of Isaac: Afterbirth†, Enter the Gungeon.
Male Posts : 14462
Points : 19189
Reputation : 2037
Join date : 2012-11-02
Location : The Situation Room

View user profile

Back to top Go down

View previous topic View next topic Back to top


Permissions in this forum:
You cannot reply to topics in this forum