Game is freaking out on start up (don't know how to word). [SOLVED]

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Game is freaking out on start up (don't know how to word). [SOLVED]

Post by DangersVoyage on Mon 18 Jan 2016, 20:49

So everything was fine with my Sims 4 up until yesterday. I had minimized my game and had switched users to the guest account on my computer. Later I switched back to my administrator account and closed out of Sims. When I logged back in an hour or so later I had this weird issue with the screen. The main menu looks completely fine, but when I click on game settings or when I get in the game this happens. (view picture) If needed I can get a picture in game of the issue as well. I tried running the Ultimate Fix and I noticed the redist files were saying to repair them instead of install them, so I did that. Re opened my Sims application and the issue is still there. Even tried opening the 32-bit application and nothing changed. Also noticed that the music disappears halfway through loading up the game. I tried to do a search for similar issues but I didn't even know what to type. Please help! Don't know what else to do.
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Last edited by Carlos on Fri 22 Jan 2016, 22:43; edited 4 times in total (Reason for editing : Picture didn't upload)

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Re: Game is freaking out on start up (don't know how to word). [SOLVED]

Post by The_gh0stm4n on Mon 18 Jan 2016, 23:24

@DangersVoyage wrote:So everything was fine with my Sims 4 up until yesterday. I had minimized my game and had switched users to the guest account on my computer. Later I switched back to my administrator account and closed out of Sims. When I logged back in an hour or so later I had this weird issue with the screen. The main menu looks completely fine, but when I click on game settings or when I get in the game this happens. (view picture) If needed I can get a picture in game of the issue as well. I tried running the Ultimate Fix and I noticed the redist files were saying to repair them instead of install them, so I did that. Re opened my Sims application and the issue is still there. Even tried opening the 32-bit application and nothing changed. Also noticed that the music disappears halfway through loading up the game. I tried to do a search for similar issues but I didn't even know what to type. Please help! Don't know what else to do.


Hello and welcome to the forum @DangersVoyage,


Did you make sure to have all available Windows updates (and graphics driver updates) downloaded and installed ? Are you getting similar problems with other games ?
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Re: Game is freaking out on start up (don't know how to word). [SOLVED]

Post by DangersVoyage on Tue 19 Jan 2016, 01:01

Carlos wrote:
@DangersVoyage wrote:So everything was fine with my Sims 4 up until yesterday. I had minimized my game and had switched users to the guest account on my computer. Later I switched back to my administrator account and closed out of Sims. When I logged back in an hour or so later I had this weird issue with the screen. The main menu looks completely fine, but when I click on game settings or when I get in the game this happens. (view picture) If needed I can get a picture in game of the issue as well. I tried running the Ultimate Fix and I noticed the redist files were saying to repair them instead of install them, so I did that. Re opened my Sims application and the issue is still there. Even tried opening the 32-bit application and nothing changed. Also noticed that the music disappears halfway through loading up the game. I tried to do a search for similar issues but I didn't even know what to type. Please help! Don't know what else to do.


Hello and welcome to the forum @DangersVoyage,


Did you make sure to have all available Windows updates (and graphics driver updates) downloaded and installed ? Are you getting similar problems with other games ?

Hello and thank you!

Updated Windows except for Windows 10 and updated the drivers and it's working without problem now! Thank you so much! Smile

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Re: Game is freaking out on start up (don't know how to word). [SOLVED]

Post by The_gh0stm4n on Fri 22 Jan 2016, 22:43

@DangersVoyage wrote:
Hello and thank you!

Updated Windows except for Windows 10 and updated the drivers and it's working without problem now! Thank you so much! Smile


Looked like a graphics-related glitch. Anyhow, good to hear you figured it out ! Have fun with the game and feel free to get back in touch with us anytime again if you need support on something we can help with. Problem solved, topic closed. Smile
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