The Sims 4 won't start up (Fresh Install). [SOLVED]

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The Sims 4 won't start up (Fresh Install). [SOLVED]

Post by relinagi on Tue 19 Jan 2016, 00:50

I have the sims installed in C:/Program Files (x86)/The Sims 4
This has the latest version of the game, with Get To Work and Get Together from Games 4the World installed. When I start it up, or try to, it immediately pops up with The Sims 4 has stopped working.

This is what the details are in the dropdown list.


Problem signature:
  Problem Event Name: BEX64
  Application Name: TS4_x64.exe
  Application Version: 1.13.104.1010
  Application Timestamp: 564e4293
  Fault Module Name: RldOrigin_x64.dll_unloaded
  Fault Module Version: 0.0.0.0
  Fault Module Timestamp: 5669a7b8
  Exception Offset: 000007feefa91fa0
  Exception Code: c0000005
  Exception Data: 0000000000000008
  OS Version: 6.1.7600.2.0.0.256.1
  Locale ID: 1033
  Additional Information 1: 9002
  Additional Information 2: 9002912b4dd9a13f0c26b0093e65615a
  Additional Information 3: 2fc0
  Additional Information 4: 2fc0fd7b661d0b6df7c0accd263a2847


I read that using the 4gb patch caused things to go a little wonky. When I installed this last, that proved true, since it kept telling me I needed Origin running (which it was in offline mode), so I'm not using it this time around. Is there something that can be done about this?

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Re: The Sims 4 won't start up (Fresh Install). [SOLVED]

Post by LottieAphrodite on Tue 19 Jan 2016, 05:00

Have you downloaded and applied the Ultimate Fix? - I know it says that if you are installing the Get Together Pack you don't need it HOWEVER, I did a complete install like you mention and mine wasn't working either. I just downloaded and applied the fix and it's now working Smile
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Re: The Sims 4 won't start up (Fresh Install). [SOLVED]

Post by relinagi on Wed 20 Jan 2016, 12:31

Thank you! Worked like a charm.

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Re: The Sims 4 won't start up (Fresh Install). [SOLVED]

Post by LottieAphrodite on Wed 20 Jan 2016, 13:38

Glad I could help!! Happy Simming X



Mod edit: problem solved, topic closed. Have fun @relinagi, and feel free to get back in touch with us anytime again, if you need more support. Smile

- Carlos
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Re: The Sims 4 won't start up (Fresh Install). [SOLVED]

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