Unable to start error?

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Unable to start error?

Post by KathyRad on Sun 24 Jan 2016, 05:05


 ( I'm new here. sorry if this problem is in the wrong part and/or I didn't dig deep enough through the website to find a solution.)


I had the base Sims 4 (store bought and had the most recent game update for January) and Origin on my computer but I uninstalled them both so I could get free expansion packs IAmSoHappyEmergahwd .
I followed the directions on here. I torrented 2 expansion packs and the Sims 4. I extracted the Sims 4 with Winrar. I put the file in the proper folder. Then when I click TS4.exe to play the game, this message pops up. Does this mean I did not delete a file from my most recent game play? Lol I am just lost so can someone tell me what to do?

I also haven't extracted my expansion packs, if that makes a difference.

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Re: Unable to start error?

Post by The_gh0stm4n on Sun 24 Jan 2016, 05:33

Hello and welcome to the forum @KathyRad,

Some users reported that deleting the file named GameVersion.txt, located in Documents\Electronic Arts\The Sims 4, already helps solving the issue. See also the thread here for more details:

http://games4theworld.bestgoo.com/t20396-unable-to-start-the-contents-of-your-user-data-directory-were-created-by-a-newer-version-of-the-sims-4-updated-on-29-12-2015

Good luck for now and feel free to keep us posted ! Smile

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Re: Unable to start error?

Post by KathyRad on Sun 24 Jan 2016, 07:24

Oh tysm!
So I cracked my Get to Work expansion, copied, checked my game to see if it worked ( it did) then I did the same for the Get Together one..
but instead I got the Origin isn't running error.
I googled and on past forums it says I need to uninstall and reinstall?

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Re: Unable to start error?

Post by The_gh0stm4n on Sun 24 Jan 2016, 07:31

KathyRad wrote:Oh tysm!
So I cracked my Get to Work expansion, copied, checked my game to see if it worked ( it did) then I did the same for the Get Together one..
but instead I got the Origin isn't running error.
I googled and on past forums it says I need to uninstall and reinstall?


Is your installation folder of "The Sims 4" still under C:\Program files (x86)\Electronic Arts ? If so, please move the folder OUT from "Electronic Arts", and for example directly under Program files(x86). Delete your old desktop shortcuts for the game and create new shortcuts - then try the game again. Smile

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Re: Unable to start error?

Post by KathyRad on Sun 24 Jan 2016, 07:33

Yes, it already is D:

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Re: Unable to start error?

Post by The_gh0stm4n on Sun 24 Jan 2016, 07:37

KathyRad wrote:Yes, it already is D:


What is your anti-virus system, and did you make sure to configure all your "exclusions" properly ? Feel free to have a(nother) look at these topics here:

http://games4theworld.bestgoo.com/t18501-unable-to-start-initialization-error-at-startup-updated-on-11-9-2015

http://games4theworld.bestgoo.com/t19191-unable-to-start-origin-is-currently-not-running-alternative-solutions


Especially the second thread. Not sure though if these small tips can help you though...

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Re: Unable to start error?

Post by KathyRad on Sun 24 Jan 2016, 07:55

I looked through them. Nothing worked.
Should I just start over?

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Re: Unable to start error?

Post by The_gh0stm4n on Tue 26 Jan 2016, 00:00

KathyRad wrote:I looked through them. Nothing worked.
Should I just start over?


By "starting over", I'll assume you mean just uninstalling the games ? If so, yes, that can indeed be an option. Assuming you already configured your Windows Defender & anti-virus exclusions properly, uninstall your games and re-boot the computer. After the re-boot then, re-install the games.


Good luck !

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