Sims 4 has stopped working

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Sims 4 has stopped working

Post by emsnu on Tue 02 Feb 2016, 04:39

Hi all,

I'm really frustrated because of this error Sad It seems to occur when I switch to live mode (after 5 - 15 mins of gameplay), on build mode I can play well without any issues, and I'm sure that I followed correctly the given instruction. 

Here are my specs, just in case:

Operating System
Windows 7 Ultimate 64-bit SP1
CPU
Intel Core 2 Duo E8400 @ 3.00GHz
Wolfdale 45nm Technology
RAM
4.00GB Dual-Channel DDR2 @ 399MHz (5-6-6-18)
Motherboard
Gigabyte Technology Co. Ltd. G41M-ES2L (Socket 775)
Graphics
SyncMaster (1024x768@85Hz)
2047MB NVIDIA GeForce GT 730 (Gigabyte)
Storage
149GB Western Digital WDC WD1600AAJS-00B4A0 ATA Device (SATA)
Optical Drives
HL-DT-ST DVD-ROM DH16NS10 ATA Device
Audio
Realtek High Definition Audio

Thanks in advance for your help Smile

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Re: Sims 4 has stopped working

Post by The_gh0stm4n on Thu 04 Feb 2016, 00:35

Hello again @emsnu,


Is that a laptop computer or a desktop machine ?

Also, you should try the tips I have described in the topic here:
http://games4theworld.bestgoo.com/t21728-the-sims-4-crashes-freezes-causes-shutdowns-possible-fixes-updated-on-17-12-2015


See if they make any difference in your gameplay. Good luck. Smile
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Re: Sims 4 has stopped working

Post by emsnu on Thu 04 Feb 2016, 14:51

Hello thanks for your reply Smile

Mine is a desktop computer.

I tried all of your suggestions but the game still crashes Sad.

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Re: Sims 4 has stopped working

Post by The_gh0stm4n on Fri 05 Feb 2016, 04:22

@emsnu wrote:Hello thanks for your reply Smile

Mine is a desktop computer.

I tried all of your suggestions but the game still crashes Sad


Are you sure you did those steps properly ? Try lowering your graphics settings in the options menu, and see if it makes any difference in your gameplay.
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Re: Sims 4 has stopped working

Post by emsnu on Fri 05 Feb 2016, 12:36

Ok I think I might have found the problem. I tried turning on V-sync and no more crash Smile

Thanks for your help @Carlos ^^

Edit: sorry never mind that it just crashed after an hour gameplay Sad

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Re: Sims 4 has stopped working

Post by The_gh0stm4n on Sat 06 Feb 2016, 02:49

@emsnu wrote:Ok I think I might have found the problem. I tried turning on V-sync and no more crash Smile

Thanks for your help @Carlos ^^

Edit: sorry never mind that it just crashed after an hour gameplay Sad


Please have another, closer look at the guide again, to really make sue you didn't miss anything. Smile  Also, can you try lowering your playing time, and saving often ?
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Re: Sims 4 has stopped working

Post by emsnu on Sat 06 Feb 2016, 10:36

Okay @Carlos I'll recheck and redo the steps again Smile

Thanks for your patience so far Very Happy

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Re: Sims 4 has stopped working

Post by The_gh0stm4n on Wed 10 Feb 2016, 00:30

@emsnu wrote:Okay @Carlos I'll recheck and redo the steps again Smile

Thanks for your patience so far Very Happy


You could also try running the game as Administrator, and see if that makes things better. Just right-click on the shortcut or the .exe file of the game and choose "run as Administrator".

I'm also curious if you are playing any other games on that computer, and if you are encountering similar issues on these other games too ?
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Re: Sims 4 has stopped working

Post by emsnu on Thu 11 Feb 2016, 17:32

Hi Carlos sorry the late response. I tried running as admin as well but it still crashes. Sometimes after 5' sometimes after an hour Sad 

I think I'll try to reinstall window, as well as format the hard drives. If that doesn't make it work I guess I'll have to share my computer with my sis Sad

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Re: Sims 4 has stopped working

Post by The_gh0stm4n on Fri 12 Feb 2016, 01:30

@emsnu wrote:Hi Carlos sorry the late response. I tried running as admin as well but it still crashes. Sometimes after 5' sometimes after an hour Sad 

I think I'll try to reinstall window, as well as format the hard drives. If that doesn't make it work I guess I'll have to share my computer with my sis Sad

Do you have any open applications when playing The Sims 4 ? please make sure to close all of them, before playing Sims 4. Also google for "Razer Cortex", which can help you free up some system resources in order for your game to run more fluently. 

And just to be sure, please check your computer here:
http://www.systemrequirementslab.com/cyri


Check it for The Sims 4, and see what the results are.
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Re: Sims 4 has stopped working

Post by emsnu on Tue 16 Feb 2016, 16:44

Hi Carlos, 

I tried out the web site you recommended. It said that my computer meets the minimum requirements but not the recommended ones. But I suppose that passing the minimum requirements should at least guarentee that you can run the game fine, only not with max graphic settings or with possible speed issues, right Wat.? I'm thinking it might be something else rather than the system configuration. Of course I'm not so sure though.

I tried the game booster as well. Still crashes Sad

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Re: Sims 4 has stopped working

Post by The_gh0stm4n on Wed 17 Feb 2016, 03:11

@emsnu wrote:Hi Carlos, 

I tried out the web site you recommended. It said that my computer meets the minimum requirements but not the recommended ones. But I suppose that passing the minimum requirements should at least guarentee that you can run the game fine, only not with max graphic settings or with possible speed issues, right Wat.? I'm thinking it might be something else rather than the system configuration. Of course I'm not so sure though.

I tried the game booster as well. Still crashes Sad


At this point I can't suggest anything else, I'm sorry. But you didn't mention yet if you are experiencing these performance issues with other games too ? If you can't get it working, then I'm afraid you will need to take it as it is, or try playing the game on another computer then...

WhatDidUJustCallMe?
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Re: Sims 4 has stopped working

Post by emsnu on Wed 17 Feb 2016, 11:55

Well it's the only game experiencing this issue. Guess I'll have to let my sis use my computer to play TS4 then. 

Anyway thanks very much for your help for the past days Carlos Very Happy

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Re: Sims 4 has stopped working

Post by The_gh0stm4n on Thu 18 Feb 2016, 18:55

@emsnu wrote:Well it's the only game experiencing this issue. Guess I'll have to let my sis use my computer to play TS4 then. 

Anyway thanks very much for your help for the past days Carlos Very Happy


Maybe the game has an issue with your specific hardware combination or the like. It was already the case in TS3 back then, that the game simply would not work with certain specifications of hardware, even if they "nominally" fulfill the system requirements. I'll leave the thread open in case someone else has a better idea. You may also update this thread in the future, in case you want to post again here about any news on that problem. Smile

Hope you'll have fun nonetheless !
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