Base game not recognized

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Base game not recognized

Post by xnoodlex on Mon 22 Feb 2016, 19:58

I've been searching for a fix to this problem and can't seem to find one anywhere, it's super frustrating.
Whenever I try to install University Life, Island paradise, Movie stuff pack, and Into the future I get an error that I need to install a copy of Sims 3 base game.
Which I have, including every other expansion pack, and stuff pack except those 4.

I hate to post for help, but I can't seem to find a solution myself.

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Re: Base game not recognized

Post by Aɾყα on Mon 22 Feb 2016, 20:20

Hello,

Welcome to the forum! 
We're here to help, so don't worry about asking. 
Quick question: where did you get your existing games?

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Re: Base game not recognized

Post by xnoodlex on Mon 22 Feb 2016, 20:55

Thx I appreciate it.
I got the Sims 3 complete collection from the games4theworld downloads website.

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Re: Base game not recognized

Post by Aɾყα on Mon 22 Feb 2016, 22:57

Ok!
Can you open the launcher, and tell me the game version? You can find it in the lower left corner on the launcher.

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Re: Base game not recognized

Post by xnoodlex on Wed 24 Feb 2016, 00:47

Sorry for the delay, I have the 1.67 version.

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Re: Base game not recognized

Post by Aɾყα on Wed 24 Feb 2016, 09:53

Hello,


Is that what it says on the launcher?
Sometimes when this error comes up, you'll see gameversion 0.0.0.0. If that's the case, you'll have to reinstall the base game (not the expansions!). 
If you do that, don't forget to restart your computer after uninstalling, before you start the reinstallation process.
If it doesn't say 0.0.0.0 though, there's no need to uninstall at this point.

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Re: Base game not recognized

Post by The_gh0stm4n on Sun 28 Feb 2016, 20:27

Edin ElDi wrote:Hello,


Is that what it says on the launcher?
Sometimes when this error comes up, you'll see gameversion 0.0.0.0. If that's the case, you'll have to reinstall the base game (not the expansions!). 
If you do that, don't forget to restart your computer after uninstalling, before you start the reinstallation process.
If it doesn't say 0.0.0.0 though, there's no need to uninstall at this point.


You meant to post the thing with "game version" being at 0-0-0-0, but that got replaced with one of those new emoticons. Very Happy  

@Topic opener, in the past, did you ever un-install either the base game or any of the other expansions/stuffpacks ?
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