Unable to start

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Unable to start

Post by ellyrubi on Mon 13 Jun 2016, 19:26

Hi I have installed the sims 4 according to the instructions given but the game is not able to start. The message that appears after clicking either  TS4_x64 or TS4: "Unable to start: The contents of your user directory were created by a newer version of the sims 4 and cannot be loaded. Please update your game via Origin to play." Can anyone help me out here? Thank you.

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Re: Unable to start

Post by Tarac on Mon 13 Jun 2016, 21:00

Open the folder My Documents - Electronic Arts - The Sims 4
Open the file GameVersion with f.e. notebook.
Change the contents of GameVersion to 1.13.104.1010 and save the file.
Now start your game
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Re: Unable to start

Post by simmer_tony on Mon 13 Jun 2016, 21:30

If Tarac's solution doesn't work try resetting the game to factory settings without reinstalling using this guide
And if you want to save all of your saves and mods do this:

before reverting to factory settings. Copy marked folder and place them temoprary on Desktop. Then use guide to revert to factory settings. Copy folders from desktop to  C:\Documents\Electronic Arts\The Sims 4.

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