Unable to Start Game error

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Unable to Start Game error

Post by HandsomeSquidward on Fri 15 Jul 2016, 02:45

Hey, so I've installed the Sims 3 and it's expansions (+ a few stuff packs) in my G:games folder, following the installation guide as best as I could. After I installed it I couldn't run the game from the TS3W.exe getting the seemingly notorious "Unable to start game service initialization failed 0x0175dcbb" error. While I was trying to figure it out I noticed that the update to the latest version had installed another Game and Gamedata folder inside the folder where I put the separate folders for the Sims 3 and it's expansion packs (I checked this by removing those two seemingly wrongly installed folders and running the update again; which caused the folders to reappear).

Thinking this might be causing the issue, since it seemed the game might not have been updated properly, I dragged the two new Game and Gamedata folders to the Sims 3 folder and replaced it's contents. Following that, I ran the TS3W.exe in the new folder. Now I get an "Unable to start game - your the Sims 3 Base Game is incompatible with the current Sims 3 Expansion pack. Please update your game via the game launcher" error. At this point I've basically muddied the waters so badly I can't even tell what I did wrong exactly (but probably everything), so please help. I've been trying to get this game working so long I've already fallen asleep at my pc once..

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Re: Unable to Start Game error

Post by ☠ ~ Aɳɳ ~ ☠ on Fri 15 Jul 2016, 10:46

Hello,


Welcome to the forum.


Your first error was probably quite simple to fix, but let's see if we can save your current install.
It seems to me that the first thing you should try, is to run the manual patch again. Please try that first, and let us know what the results are!
Any folders that appear after that should probably remain where they are Razz 

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Re: Unable to Start Game error

Post by HandsomeSquidward on Fri 15 Jul 2016, 13:18

Alright so I've run the manual patch and now another Game and Gamedata folder have appeared outside of the Electronic Arts folder I installed all the games in. I've tried using the TS3W.exe files to start up the game and I get my initial error again (the "service initialization has failed: 0x175dcbb" one). Looking through previous topics that seems to be a registry thing, so I started up regedit and looked at the Electronic Arts files, and I can see two folders in there: one saying EA Core-> Installed Games-> sims3-dd / sims3-ep01 / sims3-ep02 etc, the other one simply saying: Sims-> Sims 3 / Sims 3 Ambitions etc. Based on the things I've read I don't think the EA Core folder is supposed to be there? Can I just delete that folder, or should I do something else?

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Re: Unable to Start Game error

Post by ☠ ~ Aɳɳ ~ ☠ on Fri 15 Jul 2016, 15:05

Hello,


Ok, now we're getting somewhere Very Happy
This particular error is normally a registry error, and it usually means reinstalling everything Sad  but since you mentioned installing on G:, I'm going to ask you whether that is an external HD, and if so, to check if it has been assigned the same drive letter upon rebooting your PC or not.

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Re: Unable to Start Game error

Post by HandsomeSquidward on Fri 15 Jul 2016, 17:36

No, my G: drive is an internal Hard Drive with 931 GB and I install pretty much all my games on it, except on rare occassions. Sadly I don't have any more space on my C: drive, otherwise I would've installed the Sims 3 there just to simplify the whole process.. So if I reinstall them all, what should I be doing to prevent this from happening again? Like I said, I can't really install it on my C: drive given the size of the Sims 3, so I'm stuck trying to get it to work on my G: drive.

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Re: Unable to Start Game error

Post by ☠ ~ Aɳɳ ~ ☠ on Fri 15 Jul 2016, 20:32

It should be no problem to install on any drive honestly. It would seem then, that your previous uninstall was incomplete. In that case, you will have to reinstall everything, sadly. 
You can uninstall everything, then reboot your PC before you start reinstalling. But if you don't want to take any chances, get Your Uninstaller PRO. That'll take care of any residual registry entries. You can get that software here.

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