errors after new update

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errors after new update

Post by kalexis on Fri 22 Jul 2016, 12:45

Hi, my sims has been working perfectly for weeks until i got the new ultimate fix update yesterday. The first time i tried to open the game after using the ultimate fix the game got the loading screen then said a problem has caused the sims 4 to stop working correctly. windows will close the program and notify you if a solution is available. After this i did the ultimate fix again and i got a message saying windows smartscreen prevented an unrecognised application from starting. I turned off smartscreen and tried loading again and the game worked. Sims then said that mods have been turned off in case they mess with the new update but i turned them back on as they have always been fine previously. I loaded the game again and since then i keep getting the message at the loading screen that says about a problem has caused the sims 4 to stop working. Please help!
thankyou

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Re: errors after new update

Post by Tarac on Fri 22 Jul 2016, 13:44

Rename your folder The Sims 4 in My Documentes - Electronic Arts to f.e. The Sims 4_old.
Now start your game again and see i the problem still persists. If not, then you can try and copy the items from folder the Sims 4_Old back to your new folder The Sims 4.
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Re: errors after new update

Post by kalexis on Fri 22 Jul 2016, 14:06

It worked until I copied the stuff from the old folder back to the new one.

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Re: errors after new update

Post by simmer_tony on Fri 22 Jul 2016, 14:52

Then just play with newly created The Sims 4 Documents folder. It may be due to outdated mods. Try going into Mods folder and check back on creators page if there is updated version of mod.

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Re: errors after new update

Post by kalexis on Fri 22 Jul 2016, 22:49

thankyou for the help.

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Re: errors after new update

Post by The_gh0stm4n on Sat 23 Jul 2016, 11:23

@kalexis wrote:thankyou for the help.


That is the disadvantage of using mods in general: you often have to make sure to check back with the creator(s) of the item(s), to see if updates are available, especially for mods that alter in-game-mechanisms (script mods).

Can we help you with anything else for now ? Smile
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