Game starts, but crashes just before main menu?

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Game starts, but crashes just before main menu?

Post by galhac on Tue 09 Aug 2016, 05:01

Hello! I've worked all afternoon today, trying to install the Sims 4. I'm not sure if to post this here, or in the 'in-games issue' since well, this happened my first time running the game, just a few minutes ago. I've reinstalled the game twice, just trying to set the game up and I'm happy to say, I managed to figure out everything enough to get the game to finally start!! However, once it does, and it's just one load up screen away from the main start menu ---- the game crashes! it says windows tries finding a solution, however it can't and just shuts down instantly. I was so close, yet so far it seems! I'm not sure what could have done this, as I've allowed all the accesses and everything while installing, I don't know what messed up right at the last minute for this to happen! any ideas? since I just downloaded today, I have downloaded the latest ultimate fix, and I can see people had issues with the dine-out part of it, so I'm not sure if that's what caused it? or something else completely?

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Re: Game starts, but crashes just before main menu?

Post by simmer_tony on Tue 09 Aug 2016, 10:15

Hello, and welcome to the forum,  Very Happy
did you installed The Sims 4 in this order: Base Game -> Get to Work -> Get Together -> Ultimate Fix?
Try following steps:

  1. Rename The Sims 4 folder inside Documents;
  2. Try the game again;
  3. Rename or Delete (if it was the new folder the game created in step 2) The Sims 4 folder inside Documents;
  4. Run the Game again after changing the compatibility preferences to run the game as administrator;
  5. Wait the 40 minutes for it to show me the menu, if it takes longer, kill the task and restart the game again;
  6. Run the Game using compability settings for previous Windows releases.

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Re: Game starts, but crashes just before main menu?

Post by galhac on Tue 09 Aug 2016, 19:00

@simmer_tony wrote:Hello, and welcome to the forum,  Very Happy
did you installed The Sims 4 in this order: Base Game -> Get to Work -> Get Together -> Ultimate Fix?
Try following steps:

  1. Rename The Sims 4 folder inside Documents;
  2. Try the game again;
  3. Rename or Delete (if it was the new folder the game created in step 2) The Sims 4 folder inside Documents;
  4. Run the Game again after changing the compatibility preferences to run the game as administrator;
  5. Wait the 40 minutes for it to show me the menu, if it takes longer, kill the task and restart the game again;
  6. Run the Game using compability settings for previous Windows releases.

hello! thank you for your advice, I've seen several posts where they say to do those first three steps and I hoped it would be what fixes it however, nothing has worked Sad I did install ts4 in order, especially the second time I tried reinstalling since I followed the steps on this site. 

When you say to wait for 40 minutes in step 5, I feel I should verify that the game doesn't take more than 3 minutes, maybe even less, before it crashes on the Sims 4 logo. I've tried running on other versions, my current widow is W8, but it still has the same response. I'd hate to have to reinstall it but, should I? Is there anything I can check in it's folders before I delete everything to reinstall?

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Re: Game starts, but crashes just before main menu?

Post by simmer_tony on Wed 10 Aug 2016, 19:58

Try MOVING The Sims 4 Documents folder from Documents\Electronic Arts\The Sims 4 to Dekstop, if you don't have any saves and don't mind losing all progress delete The Sims 4 Documents folder. 

Also, try running 64-bit version of The Sims 4 located at C:\Program Files (x86)\The Sims 4\Game\Bin. Run TS4_x86.exe as Administrator.

Now ton of questions come up:
What version of Windows you run?
Is it 32-bit or 64-bit?
What antivirus you own?
Did you add The Sims 4 installation folder to antivirus exclusion list?
Do you have Origin installed?

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Re: Game starts, but crashes just before main menu?

Post by galhac on Wed 10 Aug 2016, 22:28

so I've tried to reinstall once more, started over, and this time, I went one by one installing the things needed ( The Sims 4, Get to Work, Get Together ). The game worked well with The Sims 4 and Get to Work but when I moved the files for Get Together, it asks me to log into Origin ( which I do have installed ). I close the log-in for Origin and the game seemed to want to start but just for a second before it closed down and said it requires me to log into Origin to play The Sims 4. Should I uninstall Origin? Is there something in the Get Together files I should delete so it won't ask for it?

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Re: Game starts, but crashes just before main menu?

Post by The_gh0stm4n on Thu 11 Aug 2016, 03:12

@galhac wrote:so I've tried to reinstall once more, started over, and this time, I went one by one installing the things needed ( The Sims 4, Get to Work, Get Together ). The game worked well with The Sims 4 and Get to Work but when I moved the files for Get Together, it asks me to log into Origin ( which I do have installed ). I close the log-in for Origin and the game seemed to want to start but just for a second before it closed down and said it requires me to log into Origin to play The Sims 4. Should I uninstall Origin? Is there something in the Get Together files I should delete so it won't ask for it?

Can you show us a screenshot of that "Origin-error" you are getting ?
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