Sims 4 black screen and music

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Sims 4 black screen and music

Post by rasuolyt on Thu 11 Aug 2016, 14:21

Hi, yesterday I applied the ultimate fix and no longer can play the game. It opens, but all I can see is black screen and music. If you move the mouse, you can see where the buttons are supposed to be, but can't do anything. 

Before the ultimate fix I've played with get together pack and everything was fine.

Followed all of the instructions, moved the folder, excluded folders, updated drivers, etc.

Today I did a clean install, everything in order. Tried opening after Base game, Get to work and Get together - every time the game opened just fine, bus as soon as I installed ultimate fix, black screen and music occurs.

Pleeeease help, thanks

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Re: Sims 4 black screen and music

Post by simmer_tony on Thu 11 Aug 2016, 15:20

Hello, and welcome to the forum, Very Happy 
could you try all the suggestions here: http://answers.ea.com/t5/The-Sims-4/INFO-REQUEST-Black-Screen-on-Startup/m-p/5068904 and post your specs.

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Re: Sims 4 black screen and music

Post by rasuolyt on Thu 11 Aug 2016, 17:46

nope, tried everything and nothing works Sad 

------------------
System Information
------------------
      Time of this report: 8/11/2016, 18:41:14
             Machine name: TURBOLADA
         Operating System: Windows 10 Pro 64-bit (10.0, Build 10586) (10586.th2_release.160802-1857)
                 Language: English (Regional Setting: English)
      System Manufacturer: Hewlett-Packard
             System Model: HP Pavilion dv6 Notebook PC
                     BIOS: Default System BIOS
                Processor: Intel(R) Core(TM) i5 CPU       M 450  @ 2.40GHz (4 CPUs), ~2.4GHz
                   Memory: 4096MB RAM
      Available OS Memory: 3894MB RAM
                Page File: 2680MB used, 5181MB available
              Windows Dir: C:\WINDOWS
          DirectX Version: 10
      DX Setup Parameters: Not found
         User DPI Setting: Using System DPI
       System DPI Setting: 96 DPI (100 percent)
          DWM DPI Scaling: Disabled
                 Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
           DxDiag Version: 10.00.10586.0000 64bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: Intel(R) HD Graphics
       Manufacturer: Intel Corporation
          Chip type: Intel(R) HD Graphics (Core i5)
           DAC type: Internal
        Device Type: Full Device
         Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_144A103C&REV_02
     Display Memory: 3025 MB
   Dedicated Memory: 1078 MB
      Shared Memory: 1946 MB
       Current Mode: 1366 x 768 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: unknown
         Monitor Id: LGD02AC
        Native Mode: 1366 x 768(p) (59.636Hz)
        Output Type: Internal
        Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Driver File Version: 8.15.0010.2900 (English)
     Driver Version: 8.15.10.2900
        DDI Version: 10
     Feature Levels: 10.0,9.1
       Driver Model: WDDM 1.1
Graphics Preemption: DMA
 Compute Preemption: DMA
           Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Not Applicable
     Power P-states: Not Applicable
  Driver Attributes: Final Retail
   Driver Date/Size: 26/11/2012 00:00:00, 8369024 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp: 
  Device Identifier: {D7B78E66-4306-11CF-F076-4034BCC2C535}
          Vendor ID: 0x8086
          Device ID: 0x0046
          SubSys ID: 0x144A103C
        Revision ID: 0x0002
 Driver Strong Name: oem8.inf:5f63e5349ded771f:iILKM0:8.15.10.2900:pci\ven_8086&dev_0046
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            DXVA-HD: Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled
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        MPO Stretch: Not Supported
    MPO Media Hints: Not Supported
        MPO Formats: Not Supported

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Re: Sims 4 black screen and music

Post by simmer_tony on Thu 11 Aug 2016, 18:29

Try opening up the options.ini file in the Sims 4 folder of My Documents.
And change it from reading "fullscreen=0" to "fullscreen=1".
Relaunch the game in fullscreen mode. See if that helps.

Do you have CC/mods in your game? If you do, MOVE your Mods folder to the desktop. Then start the game and test to see if the issue is still there.

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Re: Sims 4 black screen and music

Post by Tarac on Thu 11 Aug 2016, 18:51

You use 2680 MB in the page file.
This means that you have various programs starting together with Windows
Rightclick on Start - Taskmanager - Start Up
Look at the items there and  de-activate unneccessary items

Press Windows + R
Type msconfig en click on OK
Go to Services and check hide all Microsoft-services (very important)
Uncheck unnessesary items - clik on Apply and OK
Re-boot your computer.

Unchecking items does not mean that you delete these items from your computer, you can use them whenever you like, but they do no longer start automatically together with Windows when you boot-up your computer.
In msconfig I always uncheck all items except my anti-virus.

Furthermore I have yet to see a suitable Intel Graphics Card for the Sims-4 that can play the game on the highest level.

Maybe you have switchable graphics.
Rightclick on start - choose "Apparaatbeheer"- probably in your language something like device management.
Open Display adapters en see if there are more than 1.
When besides your Intel also another Nvidia or AMD shows up you have switchable graphics.
You should then couple the Sims 4 to this Nvidia or AMD adapter.
Tell me what brand it is and I can give you instructions how to fix that.
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Re: Sims 4 black screen and music

Post by Adwomin on Thu 11 Aug 2016, 20:59

Tarac wrote:Maybe you have switchable graphics.
Rightclick on start - choose "Apparaatbeheer"- probably in your language something like device management.
Open Display adapters en see if there are more than 1.
When besides your Intel also another Nvidia or AMD shows up you have switchable graphics.
You should then couple the Sims 4 to this Nvidia or AMD adapter.
Tell me what brand it is and I can give you instructions how to fix that.
What you're looking for is indeed called "Device Management".
You can also easily open it by opening the Start menu, typing devmgmt.msc and then pressing [ENTER].

(Or [WINKEY] + [R] for Run, then type devmgmt.msc and press [ENTER])

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Re: Sims 4 black screen and music

Post by rasuolyt on Thu 11 Aug 2016, 22:40

Thank you, Tarac, did all of the steps, unchecked some items, but that didn't work.

I have no CC or mods, plus changing to fullscreen and vice versa didn't work.

I have AMD, but the sims .exe files are set to high performance.

http://i35.servimg.com/u/f35/19/52/49/70/aaaaa10.png

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Re: Sims 4 black screen and music

Post by Tarac on Fri 12 Aug 2016, 17:16

rasuolyt wrote:Thank you, Tarac, did all of the steps, unchecked some items, but that didn't work.

I have no CC or mods, plus changing to fullscreen and vice versa didn't work.

I have AMD, but the sims .exe files are set to high performance.

http://i35.servimg.com/u/f35/19/52/49/70/aaaaa10.png
Rightclick on an open space on your Desktop
You will see something like AMD configuration
Click on it and choose configure switchable graphics
Then in switchable configuration Settings, look for T3.exe and add it to high performance
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Re: Sims 4 black screen and music

Post by muchacita on Wed 31 Aug 2016, 18:14

I have the same problem everything was ok until I change win7to win10 and I add ultimate edition

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Re: Sims 4 black screen and music

Post by Tarac on Wed 31 Aug 2016, 18:28

muchacita wrote:I have the same problem everything was ok until I change win7to win10 and I add ultimate edition
Yes, for some  older graphic cards windows 10 has no suitable driver.
Look at the site of your computer manufacturer and download the required driver.
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Re: Sims 4 black screen and music

Post by muchacita on Wed 31 Aug 2016, 18:42

Tarac wrote:
muchacita wrote:I have the same problem everything was ok until I change win7to win10 and I add ultimate edition
Yes, for some  older graphic cards windows 10 has no suitable driver.
Look at the site of your computer manufacturer and download the required driver.

I have graphic card ADM Mobility Radeon HD 5000 Series I check my cards drivers and are uploaded

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Re: Sims 4 black screen and music

Post by Tarac on Wed 31 Aug 2016, 20:48

Maybe you have switchable graphics.
Rightclick on the Windows logo (left on the taskbar)
Select Device Manager
Open Display Adapters

When you see more than 1 adapter, you have switchable graphics.
Rightclick on an open space on your desktop and look for something like AMD management
You should be able to configure The Sims in such a way that it always uses the better graphics card.
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Re: Sims 4 black screen and music

Post by rasuolyt on Wed 31 Aug 2016, 22:07

Tarac wrote:Maybe you have switchable graphics.
Rightclick on the Windows logo (left on the taskbar)
Select Device Manager
Open Display Adapters

When you see more than 1 adapter, you have switchable graphics.
Rightclick on an open space on your desktop and look for something like AMD management
You should be able to configure The Sims in such a way that it always uses the better graphics card.

win10 and sims4 worked fine for me. everything up to get together works fine, then right after installing Ultimate, all i get is black screen and music. and none of the solutions above work, neither switching graphics, nor installing the latest drivers, doing the clean install with no cc, etc. oh the mystery..driving me insane

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Re: Sims 4 black screen and music

Post by muchacita on Thu 01 Sep 2016, 14:20

Tarac wrote:Maybe you have switchable graphics.
Rightclick on the Windows logo (left on the taskbar)
Select Device Manager
Open Display Adapters

When you see more than 1 adapter, you have switchable graphics.
Rightclick on an open space on your desktop and look for something like AMD management
You should be able to configure The Sims in such a way that it always uses the better graphics card.
I check in ADM system monitor and when I  turn on sims the better graphic ADM is working but I still have black screen maybe I should return to win 7 ? Sad
I re-istalled game and i dont  have ccc only game with all stuff, I check the sims 3 and everything working

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