Crashing, computer freezing, monitors shutting down on startup

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Crashing, computer freezing, monitors shutting down on startup

Post by LunarWolf94 on Tue 22 Nov 2016, 09:42

Okay, so I am not sure if I am posting this in the right section, but I have a really serious problem. Before I get to that, I will have to give you a brief history of my recent events.

So, last week I think, I downloaded the base game and 2 expansions from here (pets and seasons). Now, for a while I have been having issues with massive lag and FPS spikes that most people are having, which makes the game unplayable most of the time, even though I have a machine that is more than powerful enough to run the game on the highest settings. So, last week, I tried installing it again. I kept trying so hard to get the lag to stop or at least lower it enough to be able to play. I tried capping the game at 60 fps and playing in windowed mode in order to lower the lag and the tearing, I messed around with the settings through my AMD graphics options. For a while it worked and then something crazy happened. 
I tried starting the game and I get to the black screen with the logo. Now, afterwards I expect to the see the cut scene before being greeted by a loading screen but that never happens. In stead I end up stuck on a black screen, no sound, no cut scene, no nothing, my whole computer freezes up (no alt+tab, no task manager, nothing works). So I restart my computer, my monitors shut down as a normal part of the restart, but they never turn on again! In stead, I am forced to forcefully turn off my computer and then start it up again in order for my monitors to turn on (i have 2 of them). This happened several times, I could not start the game nor play, so I uninstalled.  Why.
What he said.
Now, today, I bought the base game. I found it for just a couple of dollars online and decided to get it and try again. So, now I have just the BASE game through origin. I install it, start it up, and again, the same problem! I deleted the old folder from my Documents folder (i reset the settings), restarted the settings and stuff, but the game won't start up! My computer keeps freezing and my monitors shutting down! What on earth is happening to this game! xD I don't even know what I did to make the game not playable at all now! I need help, otherwise, well my money is going down the toilet.  Why God.

As reminder, my computer exceeds the requirements, I am up to date with my drivers, the game worked before (although it lagged and stuff) and I am using the original base game without any expansions.  Help

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Re: Crashing, computer freezing, monitors shutting down on startup

Post by Ɛɗιη on Tue 22 Nov 2016, 17:09

Hello,


Welcome to the forum.
We have a topic of general things to try concerning the lag-issue here, but of course we'll have to fix the other issue before that is of any use to you. 


It sounds like it could very well have to do with messing around with your AMD settings, see if you can restore those to default before we try anything else. While you're at it, keep this in mind.

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Re: Crashing, computer freezing, monitors shutting down on startup

Post by LunarWolf94 on Tue 22 Nov 2016, 18:19

Okay, so I feel really dumb right now. Resetting the AMD settings did the trick. The game turns on normally, but I cannot figure out how the hell it didn't occur to me to do that in the first place. *facepalm* 
Anyway I am still experiencing some lag, which is a shame, but I will look into that other section that you pointed out. Very Happy Thanks a bunch! Very Happy

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Re: Crashing, computer freezing, monitors shutting down on startup

Post by Ɛɗιη on Tue 22 Nov 2016, 20:15

Hello,


Don't worry about it, we're here to help Smile


Yes, feel free to have a look at that topic and try what's in there. Please keep us posted!

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