game crashes after installing CityLiving

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game crashes after installing CityLiving

Post by amitzi on Tue 24 Jan 2017, 19:52

Hi

After installing the last add on, City Living my game started crashing. The message I get is ”the program has encountered an error and stopped working correctly. Windows...”
I tried troubleshoot compatibility (I have win8.1 pro, 32byts sytem) and it advised to try win8 settings. I did that and the game still crashes.  
Any suggestions? 
Thanks for the help
amitzi

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Re: game crashes after installing CityLiving

Post by Ɛɗιη on Tue 24 Jan 2017, 20:49

Hello,


Welcome to the forum.
If you have any mods, please disable them for now, and try again if your game works.

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Re: game crashes after installing CityLiving

Post by amitzi on Tue 24 Jan 2017, 21:17

I don't have any mods but I unchecked the box in options/game play that enables mods and custom content. I'll try to see if it works.
Thanks anyway

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Re: game crashes after installing CityLiving

Post by amitzi on Tue 24 Jan 2017, 21:28

it doesn't work. when my sim tries to go anywhere the game crashes for certain. The rest of the time it can happen anytime, rather sooner than later

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Re: game crashes after installing CityLiving

Post by gabizzrosa on Mon 30 Jan 2017, 19:43

I'm having the same problem Sad

missing my game.
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Re: game crashes after installing CityLiving

Post by Tarac on Mon 30 Jan 2017, 20:36

The first thing you should do in such cases:
Rename the folder The Sims 4 in C:\user\Documents\Electronic Arts to The Sims 4_old.
Then start your game.
A new folder The Sims 4 will be created and you have (temporarily) lost all your Sims and Houses.

When the game works now without any problems you can start copying files and folders from The Sims 4_old to the new folder.
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Re: game crashes after installing CityLiving

Post by gabizzrosa on Tue 31 Jan 2017, 22:41

I tried everything but still crashes
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Re: game crashes after installing CityLiving

Post by Ɛɗιη on Wed 01 Feb 2017, 15:18

Try this post, and please keep us posted.

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