Can't start the game

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Can't start the game

Post by 26lor on Sun 26 Feb 2017, 13:33

I have a legit base game & all of the expansions are from here. It used to work perfectly but lately when I try to start the game it goes to a black screen and loads for a bit & then it shows the "The Sims 4 has stopped working" message. I tried to redownload the City Living expansion & add it in again but it still doesn't work. I can no longer start the game. I'm running it as an administrator from the TS4_x64.exe, the same as always.

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Re: Can't start the game

Post by Tarac on Sun 26 Feb 2017, 14:54

Maybe Origin has updated your game to a higher version.
Go to C:\user\Documents\Electronic Arts\The Sims 4
Open the file GameVersion with Notepad.
When it shows a higher version than 1.25.136.1020 then Origin has ruined your cracked expansions. (Latest version 1.27.80.1020)
You then applied City Living again resulting in a version 1.25 game with a 1.27 basic game (incl. toddlers) and these 2 versions conflict.

Please check the version in the file GameVersion and come back if it is higher than 1.25.
We then can try and resolve the problem.
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Re: Can't start the game

Post by 26lor on Sun 26 Feb 2017, 15:45

@Tarac wrote:Maybe Origin has updated your game to a higher version.
Go to C:\user\Documents\Electronic Arts\The Sims 4
Open the file GameVersion with Notepad.
When it shows a higher version than 1.25.136.1020 then Origin has ruined your cracked expansions. (Latest version 1.27.80.1020)
You then applied City Living again resulting in a version 1.25 game with a 1.27 basic game (incl. toddlers) and these 2 versions conflict.

Please check the version in the file GameVersion and come back if it is higher than 1.25.
We then can try and resolve the problem.
Its version 1.25.136.1020

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Re: Can't start the game

Post by Tarac on Sun 26 Feb 2017, 16:47

Try a new folder in user\Documents\Electronic Arts.
Name the folder The Sims 4 to The Sims 4_old and restart the game.
Still the start up problem ?
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Re: Can't start the game

Post by 26lor on Sun 26 Feb 2017, 17:28

@Tarac wrote:Try a new folder in user\Documents\Electronic Arts.
Name the folder The Sims 4 to The Sims 4_old and restart the game.
Still the start up problem ?
Unfortunately that didn't work either

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Re: Can't start the game

Post by Tarac on Sun 26 Feb 2017, 17:34

Then it really looks like you'll have to install everything again preferrably in a different folder
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Re: Can't start the game

Post by 26lor on Sun 26 Feb 2017, 19:10

@Tarac wrote:Then it really looks like you'll have to install everything again preferrably in a different folder
Oh well :-( Thanks for the help!

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