Expansion crashing the game

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Expansion crashing the game

Post by sighotic on Sun Feb 26, 2017 11:31 pm

Okay so I got the base game from games4theworld and everything worked fine, then I tried to install the expansions and suddenly I couldn't launch the game at all, after searching and trying everything I found that after I install the Get Together expansions that's when I get the error of 'origin is not running' which means there must be a problem lying somewhere in that expansion but I got no idea how to fix it

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Sims 4 doesn't even open

Post by redkairi on Mon Feb 27, 2017 8:59 am

Hi, so I recently installed sims 4 base game and it worked just fine. Then I copied the DLCs up to Get Together and I forgot that I don't have origin yet so I downloaded it and after logging in Origin, I tried opening sims 4 but to no avail. The game doesn't even start nor does it have any response at all. There are no errors popping up, no icon in the task bar, it's as if nothing is happening? Am I doing something wrong?

oh btw, I don't have any antivirus.

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Re: Expansion crashing the game

Post by Tarac on Mon Feb 27, 2017 12:01 pm

@sighotic wrote:Okay so I got the base game from games4theworld and everything worked fine, then I tried to install the expansions and suddenly I couldn't launch the game at all, after searching and trying everything I found that after I install the Get Together expansions that's when I get the error of 'origin is not running' which means there must be a problem lying somewhere in that expansion but I got no idea how to fix it
Install City Living and most probably the problem will be solved.
Unless of course your install folder is still inside Program Files(x86)\Electronic Arts and not in just Program Files (x86)\The Sims 4
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Re: Expansion crashing the game

Post by Tarac on Mon Feb 27, 2017 12:06 pm

@redkairi wrote:Hi, so I recently installed sims 4 base game and it worked just fine. Then I copied the DLCs up to Get Together and I forgot that I don't have origin yet so I downloaded it and after logging in Origin, I tried opening sims 4 but to no avail. The game doesn't even start nor does it have any response at all. There are no errors popping up, no icon in the task bar, it's as if nothing is happening? Am I doing something wrong?

oh btw, I don't have any antivirus.
When you play with pirated DLC's you must not start the game via Origin.
Make sure Origin is not active anywhere on your computer.
When there's no icon on your desktop, try and start from your install folder (most likely C:|Program Files (x86)\The Sims 4\Game\Bin) TS4.exe or TS4_x64.exe
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Re: Expansion crashing the game

Post by redkairi on Mon Feb 27, 2017 12:58 pm

Hi, thanks and it opens fine but now it says "The sims 4 has stopped working" and I have no option but to close the program Sad what can I do?

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Re: Expansion crashing the game

Post by Tarac on Mon Feb 27, 2017 1:30 pm

@redkairi wrote:Hi, thanks and it opens fine but now it says "The sims 4 has stopped working" and I have no option but to close the program Sad what can I do?
Does this error pops up during loading or whilst playing ?
If whilst playing your computer may not be suitable for the Sims 4 (try lower settings)
If on loading, there must be something wrong with the installation (see my post HERE
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Re: Expansion crashing the game

Post by redkairi on Mon Feb 27, 2017 1:53 pm

@Tarac wrote:
@redkairi wrote:Hi, thanks and it opens fine but now it says "The sims 4 has stopped working" and I have no option but to close the program Sad what can I do?
Does this error pops up during loading or whilst playing ?
If whilst playing your computer may not be suitable for the Sims 4 (try lower settings)
If on loading, there must be something wrong with the installation (see my post HERE
That seemed to work!! Thank you so much  Yess, aye lieeke!

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Re: Expansion crashing the game

Post by Tarac on Mon Feb 27, 2017 2:21 pm

@redkairi wrote:
@Tarac wrote:
@redkairi wrote:Hi, thanks and it opens fine but now it says "The sims 4 has stopped working" and I have no option but to close the program Sad what can I do?
Does this error pops up during loading or whilst playing ?
If whilst playing your computer may not be suitable for the Sims 4 (try lower settings)
If on loading, there must be something wrong with the installation (see my post HERE
That seemed to work!! Thank you so much  Yess, aye lieeke!
There is also a possibility that your graphics card is not recognized by the Sims 4.

* Go to user\Documents\Electronic Arts\The Sims 4
* Open the file Config.log with Notepad
* Scroll down a little to Graphics device info
* You'll see the name of your graphics card and next to it  [Found: 1, Supported: 1]
* When you see both or 1 of them with a figure 0, then your card is not used optimally by the Sims 4

In that case copy these items (shown here for my computer)

Name (driver):   NVIDIA GeForce 315
Name (database): GeForce G 315 [Found: 1, Supported: 1]
Vendor:          NVIDIA
Chipset:         Vendor: 10de, Device: 0a22, Board: 1141174b, Chipset: 00a2

and we can take it up from there.
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Re: Expansion crashing the game

Post by sighotic on Thu Mar 02, 2017 12:33 am

@Tarac wrote:
@sighotic wrote:Okay so I got the base game from games4theworld and everything worked fine, then I tried to install the expansions and suddenly I couldn't launch the game at all, after searching and trying everything I found that after I install the Get Together expansions that's when I get the error of 'origin is not running' which means there must be a problem lying somewhere in that expansion but I got no idea how to fix it
Install City Living and most probably the problem will be solved.
Unless of course your install folder is still inside Program Files(x86)\Electronic Arts and not in just Program Files (x86)\The Sims 4
Will try that, didn't do it yet because if you read the installation guide is says that it will not work unless you got the previous DLC's.

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