How to change the e-mail? [SOLVED]

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How to change the e-mail? [SOLVED]

Post by Buttercup on Sat 11 Mar 2017, 13:32

Hey!

I don't know why but I can't change my e-mail address Sad Everytime I tried, it says that I have to change my password too but when I changed that, my e-mail hasn't changed...
Could anybody help me? Dedicated to Carlos

Thank you!

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Re: How to change the e-mail? [SOLVED]

Post by The_gh0stm4n on Sun 12 Mar 2017, 02:53

@Buttercup wrote:Hey!

I don't know why but I can't change my e-mail address Sad Everytime I tried, it says that I have to change my password too but when I changed that, my e-mail hasn't changed...
Could anybody help me? Dedicated to Carlos

Thank you!


Hello @Buttercup,

Have you tried clearing your bowser's cache and cookies? Press CTRL + (L)SHIFT + DELETE in your browser, and in the next window that comes up, choose cookies and cache. Wait until it's done, close the browser, and re-start. Then try changing your e-mail address again.

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Re: How to change the e-mail? [SOLVED]

Post by ☠ ~ Aɳɳ ~ ☠ on Sun 12 Mar 2017, 09:10

@The_gh0stm4n wrote:
@Buttercup wrote:Hey!

I don't know why but I can't change my e-mail address Sad Everytime I tried, it says that I have to change my password too but when I changed that, my e-mail hasn't changed...
Could anybody help me? Dedicated to Carlos

Thank you!


Hello @Buttercup,

Have you tried clearing your bowser's cache and cookies? Press CTRL + (L)SHIFT + DELETE in your browser, and in the next window that comes up, choose cookies and cache. Wait until it's done, close the browser, and re-start. Then try changing your e-mail address again.

If that doesn't work, you can send me a PM and I can change it for you manually.

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Re: How to change the e-mail? [SOLVED]

Post by Buttercup on Sun 12 Mar 2017, 12:37

Hello @The_gh0stm4n,

yes I tried it but it didn't work Sad the error message says that I have to "complete all required fields" (?)
I'm german so actually it says "Sie müssen alle Pflichtfelder ausfüllen" Very Happy



Hello @Ɛɗιη

thank you! I'll send you a pm Smile

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Re: How to change the e-mail? [SOLVED]

Post by The_gh0stm4n on Sun 12 Mar 2017, 14:51

@Buttercup wrote:Hello @The_gh0stm4n,

(...) the error message says that I have to "complete all required fields" (?)
I'm german so actually it says "Sie müssen alle Pflichtfelder ausfüllen" Very Happy


Now this is strange: I just tested it again on my own account, and I was able to change the e-mail with no problems whatsoever. When you change your e-mail here.




You "just" have to type your new e-mail address in the box there. THEN you scroll down to the very bottom of the page and click on "Save". After which you get this here:




Is this what you did? I myelf don't need a password to change the e-mail, and I doubt this is different for regular users. But maybe I'm wrong here...  What a Face

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Re: How to change the e-mail? [SOLVED]

Post by Buttercup on Sun 12 Mar 2017, 15:00

@The_gh0stm4n wrote:
@Buttercup wrote:Hello @The_gh0stm4n,

(...) the error message says that I have to "complete all required fields" (?)
I'm german so actually it says "Sie müssen alle Pflichtfelder ausfüllen" Very Happy


Now this is strange: I just tested it again on my own account, and I was able to change the e-mail with no problems whatsoever. When you change your e-mail here.




You "just" have to type your new e-mail address in the box there. THEN you scroll down to the very bottom of the page and click on "Save". After which you get this here:




Is this what you did? I myelf don't need a password to change the e-mail, and I doubt this is different for regular users. But maybe I'm wrong here...  What a Face

Yes, this is exactly what I did! But then I get this:



I can just go back to my profile but it didn't save anything...

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Re: How to change the e-mail? [SOLVED]

Post by The_gh0stm4n on Sun 12 Mar 2017, 15:02

@Buttercup wrote:
Yes, this is exactly what I did! But then I get this:



I can just go back to my profile but it didn't save anything...


Maybe that's a glitch in the Forum software. Alright, then I guess Edin will have to change the e-mail address for you later on. 

alien

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Re: How to change the e-mail? [SOLVED]

Post by Buttercup on Sun 12 Mar 2017, 15:08

@The_gh0stm4n wrote:Maybe that's a glitch in the Forum software. Alright, then I guess Edin will have to change the e-mail address for you later on. 

alien
 
Thanks anyway! Smile

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Re: How to change the e-mail? [SOLVED]

Post by ganymede30324 on Fri 11 May 2018, 19:23

I am having the exact same problem as the O.P. I missed the recent update announcement because I thought I had changed my email, but apparently it did not take. I even tried modifying my password, as it was demanding that I fill in "required fields" that were already filled, and, though it indicated success with the password, the old email remained. I did not want to start a new topic, as this is the exact same issue. Hope that's OK.

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Re: How to change the e-mail? [SOLVED]

Post by The_gh0stm4n on Sat 12 May 2018, 17:15

@ganymede30324 wrote:I am having the exact same problem as the O.P. I missed the recent update announcement because I thought I had changed my email, but apparently it did not take. I even tried modifying my password, as it was demanding that I fill in "required fields" that were already filled, and, though it indicated success with the password, the old email remained. I did not want to start a new topic, as this is the exact same issue. Hope that's OK.


Hello,

I deleted my previous reply here, because I may have found a solution. I totally "forgot" that last year we implemented a small change to reduce the likelihood of spambots registering on the Forum here. Namely, that new users need to fill in the fields "operating system" and "favorite games" during registration.

Nothing changes for old users, who registered prior to the introduction of the new change. They can still login and post. However, if they wanted to change anything about their profile, they would need to fill in those fields as well.

What that means for you, please try going under your profile, and put something in here, under platform & favorite games.




Then try changing your e-mail again; it's a suspicion from me only at this point, but please give it a try. Smile

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Re: How to change the e-mail? [SOLVED]

Post by ganymede30324 on Sat 12 May 2018, 19:12

Thank you! Filling out the extra info worked!

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Re: How to change the e-mail? [SOLVED]

Post by The_gh0stm4n on Sat 12 May 2018, 19:16

@ganymede30324 wrote:Thank you! Filling out the extra info worked!


You are welcome! Though I wish we had come up with that solution sooner, but better late than never I guess.  geek  You also need to know, that in the 8+ years that this particular Forum is open now, no such measure has ever been necessary (that users need to fill in some lines in their profiles). But due to an attack by some vicious spambots last year, we introduced this small change.

Alright, have fun again! Problem solved, topic closed.

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Re: How to change the e-mail? [SOLVED]

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