Zlorigin open just a small window

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Zlorigin open just a small window

Post by Adri09 on Sun 04 Jun 2017, 18:21

Hello,

I have played The Sims 4, everthing went okay. I want to exit the game and my laptop restarted. After that the Zlorigin won't open, just a small window pop up. See picture below.





I have uninstalled and reistalled the games many times, but nothing happened Sad

Can you please help me, what the problem is?

Thank you very much! Smile


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Re: Zlorigin open just a small window

Post by Ageha on Sun 04 Jun 2017, 19:18

Hi, I'm actually not sure about this but for starters, how about re-installing the client again? 

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Re: Zlorigin open just a small window

Post by Tarac on Mon 05 Jun 2017, 09:58

In the Taskbar, do you see more than 1 Z (for Zclient). Close them all.

You've tried to open Origin twice or an instance of Origin is still open.
Check Task Manager (Alt+Ctrl+Del) Processes. End everything that starts with the word Origin.
The start ZLOrigin again.

Still no luck ?
Go to the install folder of Origin
Schroll down to unins0000.exe
Click on it.

ZLOrigin will now uninstall.
The install again.
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Re: Zlorigin open just a small window

Post by Adri09 on Mon 05 Jun 2017, 11:04

Hello,

thanks for your help, but I have tried all you have wrote yet. Nothing changed Sad
I don't know what happened.

I always get the small window or the error message:"Disconnected. Critical update required."

Do you have any idea what to do?

Please help!

Thanks Smile

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