TS4 Crash After Patch Update

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TS4 Crash After Patch Update

Post by SimSimma on Sat 10 Jun 2017, 19:58

Hi everyone, I downloaded the most recent patch for TS4 and followed everything to the letter & even disabled my firewall completely, add everything to my AVG exceptions list, check my drivers & graphics cards which are all up to date & ran my game as administrator numerous times. And every time the game starts I end up with this:





Am I doing something wrong? Because this never happened to me before, please help. And thank you for your time in advance. Cookie from Carlos

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Re: TS4 Crash After Patch Update

Post by Ageha on Sat 10 Jun 2017, 20:14

Hi there,


Which .exe are you using? If you've always use the x64, try the other TS4.exe instead or vice versa. I think that is windowed mode so it appears to crash even in that? If that is not windowed mode however, try running the game in that.


Make sure the files are excluded in windows defender as well and check that you do not have anymore anti-virus pre-installed/bundled in your pc.

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Re: TS4 Crash After Patch Update

Post by SimSimma on Mon 12 Jun 2017, 03:12

I usually use one or the other, all folders of the patch are in both my avg & windows defender's exceptions list & I unzip & replace the files twice. Same issue. Thanks for the quick response btw.

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Re: TS4 Crash After Patch Update

Post by Ageha on Mon 12 Jun 2017, 17:12

I see. If it's working before the update, I'd suggest you revert back to Vampire + Toddlers for the time being? 


If not, if you have any 'heavy apps' running in the background you can kill them in the Task Manager and also see if the sims 4 is using too much RAM.  Also, do you have any lastCrash_#### or lastException_#### ?

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Re: TS4 Crash After Patch Update

Post by SimSimma on Fri 16 Jun 2017, 04:03

Yeah, I'm gonna revert back to vampires & Toddlers & I deleted all of the last exception_#### & Lastcrash_#### files before the update.

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Re: TS4 Crash After Patch Update

Post by Ageha on Tue 20 Jun 2017, 15:02

I'll keep this topic open in case you decided to try updating and if the lastException/Crash_#### appears, you can send them to me over in PM. Smile

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