Please Help: Game Frozen At Startup Screen or Welcome Screen

View previous topic View next topic Go down

Please Help: Game Frozen At Startup Screen or Welcome Screen

Post by phantrang2805 on Sun 11 Jun 2017, 18:59

The screen is frozen, I cannot click on anything. I don't have Origin program so I installed the No-Origin... Does it cause this problem? If not, then what should I do?
I followed every step of each pack's instruction, also got an exception list as required. The game keeps freezing at either the start-up screen or the "Welcome to TS4" screen. Help me please Sad(

phantrang2805
Beginner
Beginner

Favourite games : The sims
Posts : 11
Points : 155
Reputation : 0
Join date : 2017-06-11

View user profile

Back to top Go down

Re: Please Help: Game Frozen At Startup Screen or Welcome Screen

Post by Ageha on Sun 11 Jun 2017, 19:21

Hi there,  Very Happy


Is this a new game with no mods installed? If yes, try to open the game in windowed mode. If not, move the mods/saves/trays folder out and run the game. When it freezes, does it crash as well?

_________________
If you're lost you can look and you will find me, time after time. 
(GMT+0800 Timezone)
avatar
Ageha
Quartermaster Rookie
The Sims 4 Mod
Quartermaster Rookie The Sims 4 Mod

Windows version :
  • Windows 8
  • Windows 7
  • Windows 10

System architecture :
  • 32 bits (x86)
  • 64 bits (x64)

Favourite games : Assassin's Creed Series, Mass Effect + Dragon Age Series, The Sims Series, Saints Row: The Third/IV, Mirror's Edge/Catalyst, BioShock Series, Jade Empire
Female Posts : 1742
Points : 2858
Reputation : 252
Join date : 2015-09-09
Age : 25
Location : Skyhold

View user profile

Back to top Go down

Re: Please Help: Game Frozen At Startup Screen or Welcome Screen

Post by phantrang2805 on Sun 11 Jun 2017, 19:49

I tried window mode, it's still frozen but it doesn't crash

phantrang2805
Beginner
Beginner

Favourite games : The sims
Posts : 11
Points : 155
Reputation : 0
Join date : 2017-06-11

View user profile

Back to top Go down

Re: Please Help: Game Frozen At Startup Screen or Welcome Screen

Post by Ageha on Sun 11 Jun 2017, 19:52

I see. What about mods? Also, did you install the base game or any DLCs as well?

_________________
If you're lost you can look and you will find me, time after time. 
(GMT+0800 Timezone)
avatar
Ageha
Quartermaster Rookie
The Sims 4 Mod
Quartermaster Rookie The Sims 4 Mod

Windows version :
  • Windows 8
  • Windows 7
  • Windows 10

System architecture :
  • 32 bits (x86)
  • 64 bits (x64)

Favourite games : Assassin's Creed Series, Mass Effect + Dragon Age Series, The Sims Series, Saints Row: The Third/IV, Mirror's Edge/Catalyst, BioShock Series, Jade Empire
Female Posts : 1742
Points : 2858
Reputation : 252
Join date : 2015-09-09
Age : 25
Location : Skyhold

View user profile

Back to top Go down

Re: Please Help: Game Frozen At Startup Screen or Welcome Screen

Post by phantrang2805 on Sun 11 Jun 2017, 19:55

I've just installed the game today so I haven't added any mods yet.

phantrang2805
Beginner
Beginner

Favourite games : The sims
Posts : 11
Points : 155
Reputation : 0
Join date : 2017-06-11

View user profile

Back to top Go down

Re: Please Help: Game Frozen At Startup Screen or Welcome Screen

Post by phantrang2805 on Sun 11 Jun 2017, 19:56

I've just tried again and it crashed

phantrang2805
Beginner
Beginner

Favourite games : The sims
Posts : 11
Points : 155
Reputation : 0
Join date : 2017-06-11

View user profile

Back to top Go down

Re: Please Help: Game Frozen At Startup Screen or Welcome Screen

Post by Ageha on Sun 11 Jun 2017, 19:57

I see. So it's just the base game then? I'm assuming your pc meets the minimum requirement to run the game? If yes, check that your drivers are up-to-date and also that the game is using the correct graphics chip.

EDIT: oh dear. do you have any lastCrash_#### in your documents folder?

_________________
If you're lost you can look and you will find me, time after time. 
(GMT+0800 Timezone)
avatar
Ageha
Quartermaster Rookie
The Sims 4 Mod
Quartermaster Rookie The Sims 4 Mod

Windows version :
  • Windows 8
  • Windows 7
  • Windows 10

System architecture :
  • 32 bits (x86)
  • 64 bits (x64)

Favourite games : Assassin's Creed Series, Mass Effect + Dragon Age Series, The Sims Series, Saints Row: The Third/IV, Mirror's Edge/Catalyst, BioShock Series, Jade Empire
Female Posts : 1742
Points : 2858
Reputation : 252
Join date : 2015-09-09
Age : 25
Location : Skyhold

View user profile

Back to top Go down

Re: Please Help: Game Frozen At Startup Screen or Welcome Screen

Post by phantrang2805 on Sun 11 Jun 2017, 20:03

no,but I have lastException

also, I installed all the packs and how to check the  pc, driver and graphic card?

phantrang2805
Beginner
Beginner

Favourite games : The sims
Posts : 11
Points : 155
Reputation : 0
Join date : 2017-06-11

View user profile

Back to top Go down

Re: Please Help: Game Frozen At Startup Screen or Welcome Screen

Post by Ageha on Sun 11 Jun 2017, 20:14

Okay you can check your lastExeption to see the cause of the crash. If not, zip them up and send them over to me via PM. (Host them online like mediafire).


Do you have graphics card installed in your pc? NVIDIA or AMD?


PS: It's currently 2am+ here so I'll probably reply you tomorrow night.

_________________
If you're lost you can look and you will find me, time after time. 
(GMT+0800 Timezone)
avatar
Ageha
Quartermaster Rookie
The Sims 4 Mod
Quartermaster Rookie The Sims 4 Mod

Windows version :
  • Windows 8
  • Windows 7
  • Windows 10

System architecture :
  • 32 bits (x86)
  • 64 bits (x64)

Favourite games : Assassin's Creed Series, Mass Effect + Dragon Age Series, The Sims Series, Saints Row: The Third/IV, Mirror's Edge/Catalyst, BioShock Series, Jade Empire
Female Posts : 1742
Points : 2858
Reputation : 252
Join date : 2015-09-09
Age : 25
Location : Skyhold

View user profile

Back to top Go down

Re: Please Help: Game Frozen At Startup Screen or Welcome Screen

Post by phantrang2805 on Sun 11 Jun 2017, 20:29

My chip type is Intel(R) HD Graphics Family

I have NVIDIA


Last edited by phantrang2805 on Mon 12 Jun 2017, 09:30; edited 1 time in total

phantrang2805
Beginner
Beginner

Favourite games : The sims
Posts : 11
Points : 155
Reputation : 0
Join date : 2017-06-11

View user profile

Back to top Go down

Re: Please Help: Game Frozen At Startup Screen or Welcome Screen

Post by phantrang2805 on Mon 12 Jun 2017, 07:07

   btw, my game icon isn't displayed correctly after installing City Living

phantrang2805
Beginner
Beginner

Favourite games : The sims
Posts : 11
Points : 155
Reputation : 0
Join date : 2017-06-11

View user profile

Back to top Go down

Re: Please Help: Game Frozen At Startup Screen or Welcome Screen

Post by Ageha on Mon 12 Jun 2017, 16:40

Okay for your drivers settings, you can download the drivers here. You can search for your driver or go to Option 2 to let the system scan it. 
If you already have a driver, then right click on the nvidia setting -> Open NVIDIA GeForce Experience or you can just click check for updates. If there is any, they will let you know and you just need to install the update.


You game icon is indeed odd. And I saw from the lastExecption you gave me, you have not updated to Parenthood right? Try updating to Parenthood and then install the latest patch here

**It seems the crash was cause by a toddler. If not, then by the game pack itself. I saw alot of custom import, but since you have no mods installed, I'm not sure what it pointed to.

_________________
If you're lost you can look and you will find me, time after time. 
(GMT+0800 Timezone)
avatar
Ageha
Quartermaster Rookie
The Sims 4 Mod
Quartermaster Rookie The Sims 4 Mod

Windows version :
  • Windows 8
  • Windows 7
  • Windows 10

System architecture :
  • 32 bits (x86)
  • 64 bits (x64)

Favourite games : Assassin's Creed Series, Mass Effect + Dragon Age Series, The Sims Series, Saints Row: The Third/IV, Mirror's Edge/Catalyst, BioShock Series, Jade Empire
Female Posts : 1742
Points : 2858
Reputation : 252
Join date : 2015-09-09
Age : 25
Location : Skyhold

View user profile

Back to top Go down

Re: Please Help: Game Frozen At Startup Screen or Welcome Screen

Post by phantrang2805 on Mon 12 Jun 2017, 16:48

i tried to install the game again and i found that after installing City living the game crashed

phantrang2805
Beginner
Beginner

Favourite games : The sims
Posts : 11
Points : 155
Reputation : 0
Join date : 2017-06-11

View user profile

Back to top Go down

Re: Please Help: Game Frozen At Startup Screen or Welcome Screen

Post by Ageha on Tue 13 Jun 2017, 19:11

phantrang2805 wrote:i tried to install the game again and i found that after installing City living the game crashed
I see. Could it be that your City Living download is somehow corrupted? You've mentioned before that the Sims 4 icon did not display properly. Try re-downloading and re-installing the pack.

_________________
If you're lost you can look and you will find me, time after time. 
(GMT+0800 Timezone)
avatar
Ageha
Quartermaster Rookie
The Sims 4 Mod
Quartermaster Rookie The Sims 4 Mod

Windows version :
  • Windows 8
  • Windows 7
  • Windows 10

System architecture :
  • 32 bits (x86)
  • 64 bits (x64)

Favourite games : Assassin's Creed Series, Mass Effect + Dragon Age Series, The Sims Series, Saints Row: The Third/IV, Mirror's Edge/Catalyst, BioShock Series, Jade Empire
Female Posts : 1742
Points : 2858
Reputation : 252
Join date : 2015-09-09
Age : 25
Location : Skyhold

View user profile

Back to top Go down

Re: Please Help: Game Frozen At Startup Screen or Welcome Screen

Post by phantrang2805 on Tue 13 Jun 2017, 19:19

i finally solved the problem 

But how to solve the endless loading? when i try to play a household the screen keeps loading

phantrang2805
Beginner
Beginner

Favourite games : The sims
Posts : 11
Points : 155
Reputation : 0
Join date : 2017-06-11

View user profile

Back to top Go down

Re: Please Help: Game Frozen At Startup Screen or Welcome Screen

Post by Loonieloose on Wed 14 Jun 2017, 19:04


Loonieloose
Extreme Poster
Extreme Poster

Windows version :
  • Windows 10

System architecture :
  • 64 bits (x64)

Favourite games : Sims 4
Female Posts : 448
Points : 1267
Reputation : 77
Join date : 2015-10-21
Location : Somewhere in Southern Africa

View user profile

Back to top Go down

Re: Please Help: Game Frozen At Startup Screen or Welcome Screen

Post by Ageha on Thu 15 Jun 2017, 17:23

phantrang2805 wrote:i finally solved the problem 

But how to solve the endless loading? when i try to play a household the screen keeps loading
Hi,



Did the endless loading fix provided by Loonieloose solve the problem? Do keep us updated. Smile

_________________
If you're lost you can look and you will find me, time after time. 
(GMT+0800 Timezone)
avatar
Ageha
Quartermaster Rookie
The Sims 4 Mod
Quartermaster Rookie The Sims 4 Mod

Windows version :
  • Windows 8
  • Windows 7
  • Windows 10

System architecture :
  • 32 bits (x86)
  • 64 bits (x64)

Favourite games : Assassin's Creed Series, Mass Effect + Dragon Age Series, The Sims Series, Saints Row: The Third/IV, Mirror's Edge/Catalyst, BioShock Series, Jade Empire
Female Posts : 1742
Points : 2858
Reputation : 252
Join date : 2015-09-09
Age : 25
Location : Skyhold

View user profile

Back to top Go down

View previous topic View next topic Back to top


Permissions in this forum:
You cannot reply to topics in this forum