Unable to Start

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Unable to Start

Post by kimkieee on Fri 16 Jun 2017, 01:42

Hi, I just downloaded the torrent of the Sims 4 and gone through the whole process, but it will not start. I have read through the installation guidelines here  and I saw nothing to help me. Whenever I click to start the app it sends me a message that reads:

Unable to start:
The contents of your user data directory were created by a newer version of The Sims 4 and cannot be loaded. Please update your game via Origin to play. 
[d6f91ffb]

I even tried to add it to Origin and I had no options there too. Can anyone please help me out with this?


Last edited by kimkieee on Sat 17 Jun 2017, 13:18; edited 1 time in total

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Re: Unable to Start

Post by Ciel on Fri 16 Jun 2017, 02:44

Happened to me just now too. WhatDidUJustCallMe?
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Re: Unable to Start

Post by Ciel on Fri 16 Jun 2017, 05:12

I just fixed mine by deleting the file "GameVersion.txt" in the The Sims 4 documents.
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Re: Unable to Start

Post by maleesi on Fri 16 Jun 2017, 07:51

This is happening to me too. 

This is the message I got when I didn't have Origin running


And then when I run Origin...

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where?

Post by kimkieee on Sat 17 Jun 2017, 03:31

Ciel wrote:I just fixed mine by deleting the file "GameVersion.txt" in the The Sims 4 documents.
I looked through every file and I cannot find that at all??

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Re: Unable to Start

Post by Ciel on Sat 17 Jun 2017, 04:24

It should be in "This PC/Documents/Electronic Acts/The Sims 4"

http://prntscr.com/fkr3ql
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Re: Unable to Start

Post by Ageha on Tue 20 Jun 2017, 18:10

Hi @kimkieee ,

Is your game running now without the error?


@maleesi ,



You should not run origin when playing the G4TW version of the game. Instead, download the files here and see if the error is fixed. Remember to exclude your files/folders in the anti-virus/windows defender as well. Or turn them off completely.

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