Game unable to start because required data is missing [SOLVED]

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Game unable to start because required data is missing [SOLVED]

Post by monkeyboysteve on Mon 10 Jul 2017, 17:42

I have installed the game several times in the past and it always worked fine, but everytime i try now I get an error when trying to start the game

"Unable to start

cannot start because required game data is missing, reinstall or repair the game"

I own the base game and that works fine by itself, works with get to work, and get together and toddler patch installed as well. seems to be after installing parenthood that
it stops working, and installing all the other DLC doesn't fix it.

Have tried reinstalling, clearing out the my docs folder, clearing out the registry, using the G4TW version of sims 4 instead of the bought version, nothing works

No mods or cc at all, fresh install.

Any ideas? Googling comes up with lots of people that bought the game with the same issue... but clearing mods was the only fix.


Last edited by Ageha on Wed 12 Jul 2017, 14:20; edited 2 times in total (Reason for editing : added screenshot)

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Re: Game unable to start because required data is missing [SOLVED]

Post by Ageha on Mon 10 Jul 2017, 18:05

Hello again,


Have you make sure to remove traces of your legit game from the pc as well? You can take a look at the EA site here in case you need to double check anything.


The only suggestion I can offer is that you re-install the game again, pack by pack.

  1. Make sure to follow the guide here carefully.
  2. Move out your Sims 4 folder in Documents to Desktop before installing anything.
  3. If using our version, make sure you follow the order of the DLCs to be installed.
  4. You can start from Get to Work, and see if the error pops up. 
  5. If you'd like, after testing each pack and it works, you can copy the Sims 4 installation folder to an external disk/usb so you can always revert back to the 'working' version later on.

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Re: Game unable to start because required data is missing [SOLVED]

Post by monkeyboysteve on Mon 10 Jul 2017, 18:15

I have followed all the steps (except i didnt do 5) maybe i have some registry entry hidden somewhere. annoying that it works with the first few dlc but not the rest.

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Re: Game unable to start because required data is missing [SOLVED]

Post by Ageha on Mon 10 Jul 2017, 18:17

It is indeed odd and annoying though. Was your files/folders excluded properly as well? Also, I'm hoping the cause is actually not because the downloads are corrupted, else you have to download the DLCs again.

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Re: Game unable to start because required data is missing [SOLVED]

Post by monkeyboysteve on Mon 10 Jul 2017, 18:35

Yep, all excluded in my antivirus. I have downloaded parenthood again (which seemed to be the troublesome one, but no luck.

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Re: Game unable to start because required data is missing [SOLVED]

Post by Ageha on Mon 10 Jul 2017, 18:43

Hmm. Take a look at this thread here. Unfortunately, at this moment I have no other suggestions to offer. If the solutions posted there still does not help, perhaps for the time being you could stick to Vampire?

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Re: Game unable to start because required data is missing [SOLVED]

Post by monkeyboysteve on Mon 10 Jul 2017, 19:02

Downloaded all the packs again and followed the instructiosn carefuilly, but now I get an error saying origin isn't open./

I have installed this game loads of times in the past with your files and never had a problem, God knows what i am messing up lol

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Re: Game unable to start because required data is missing [SOLVED]

Post by Ageha on Mon 10 Jul 2017, 19:12

Installing pirated games sometimes works wonderfully, sometimes can be a pain. Lol.


Have you move the Sims 4 out of the Electronic Arts folder? If not, move it out, run the game as administrator and see the it's gone. 


In case is it still there, make sure you either 1)create the desktop shortcut properly 2)run the game directly from bin. Also make sure that origin is not present (open) when you run the game.

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Re: Game unable to start because required data is missing [SOLVED]

Post by monkeyboysteve on Mon 10 Jul 2017, 19:17

I forgot to move it out of the EA folder... same "game data is missing" issue though Sad must be a rogue registry file.

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Re: Game unable to start because required data is missing [SOLVED]

Post by Ageha on Mon 10 Jul 2017, 19:20

Could you perhaps screenshot me the folders/files in your Sims 4 folder so I can double check all the files are there.


Also @Tarac, since I saw you're online, do you have any input for the above? Perhaps I'm missing something as well.

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Re: Game unable to start because required data is missing [SOLVED]

Post by monkeyboysteve on Mon 10 Jul 2017, 20:09

there is a screenshot of my main sims4 folder.

hoping i have missed something obvious lol

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Re: Game unable to start because required data is missing [SOLVED]

Post by monkeyboysteve on Mon 10 Jul 2017, 20:15

trying to upload screenshot but says I have exceeded the space (free space: 4) file is only 315 kb.

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Re: Game unable to start because required data is missing [SOLVED]

Post by monkeyboysteve on Mon 10 Jul 2017, 20:22


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Re: Game unable to start because required data is missing [SOLVED]

Post by monkeyboysteve on Mon 10 Jul 2017, 20:23


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Re: Game unable to start because required data is missing [SOLVED]

Post by Tarac on Mon 10 Jul 2017, 22:16

@monkeyboysteve wrote:I forgot to move it out of the EA folder... same "game data is missing" issue though Sad must be a rogue registry file.
You can play the Sims 4 without any entry in the registry.
I encountered the error Game data missing (not as a fatal error but more or less as a warning) when I tried to play a previously stored game after I had removed some DLC's. This didn't prevent me from playing however as all required items were still present in the Sims 4 in Documents\Electronic Arts.

Have you tried to start a game after renaming the folder The Sims 4 in Documents\Electronic Arts to f.e. The Sims_old ?
The only explanation I can think about the cause of this error is that a certain DLC has been skipped in the installation or has not been installed in the correct order: Base - Get to Work - Get Together - City Living - Toddlers/Vampires - Parenthood - Fitness.

When you skip a DLC it is obvious that game data will be missing. The instructions in the TS4.exe or TS4_x64.exe points to a DLC that not exists.
When you installed in the wrong order you will overwrite vital details of a new DLC with those of an older one. So again resulting in missing game details.

A couple of months ago I've been working on a system where you could install every single EP,GP,SP separately. That only worked when you had a The Sims 4 folder in Documents\Electronic arts that contained already all DLC's. I made that folder available via an additional download. So, once you had that folder you could install whatever DLC you really wanted, such as f.e. the base game + just Outdoor Living and nothing else.
When you started such a game you would of course get a message about missing game details, but you could play the game and once saved and restarted, the message did no longer show up.
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Re: Game unable to start because required data is missing [SOLVED]

Post by monkeyboysteve on Mon 10 Jul 2017, 22:47

Nope, def done it in the right order several times today, just tried renaming the documents folder as well, same error.
wish the error would tell me which data was missing.

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Re: Game unable to start because required data is missing [SOLVED]

Post by monkeyboysteve on Mon 10 Jul 2017, 22:49


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Re: Game unable to start because required data is missing [SOLVED]

Post by monkeyboysteve on Mon 10 Jul 2017, 22:50

Even have it laid it in which order to install them.

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Re: Game unable to start because required data is missing [SOLVED]

Post by Tarac on Tue 11 Jul 2017, 11:19

Have a look at THIS PAGE
Maybe you find something you overlooked
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Re: Game unable to start because required data is missing [SOLVED]

Post by monkeyboysteve on Tue 11 Jul 2017, 13:14

Not sure how but I have fixed it, I think one of the packs must have had a file corrupt when i unpacked it, becasue after downloading them all again and installing them again (for the 7th time) somehow it now works

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Re: Game unable to start because required data is missing [SOLVED]

Post by KidDude on Tue 11 Jul 2017, 15:08

@monkeyboysteve wrote:Not sure how but I have fixed it, I think one of the packs must have had a file corrupt when i unpacked it, becasue after downloading them all again and installing them again (for the 7th time) somehow it now works
I completely suggest you to use ZLOrigin, it's an emulator of Origin. Just make an account at their site, sign in ZLclient and then enter ZLOrigin, It looks like the old version of origin. Click library and you'll see The Sims 4, *for making sure no problems will come, remove the old version registry*. 
for me i had TS4 with all the 3 eps and 7 sps and 3 Gps, i removed every single registry file, moved ts4 away, started the download from zlorigin, made it download 1%, exited zlorigin, copied my cracked game in origin games folder, entered zlorigin and resumed the download, then it updated the game itself, make sure to click repair game and remove the the sims 4 documents folder as well, (Move your saves and mods away until doing all the steps) then make sure all your mods and CC are completely up to date, then start the game.
Hope I explained that well. Oh my...
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Re: Game unable to start because required data is missing [SOLVED]

Post by Tarac on Tue 11 Jul 2017, 15:18

Why so complicated ?
I have 3 versions of The Sims 4 on 1 PC:
1x fully pirated
1x legally via Origin
1x pirated via ZLOrigin

and they all work smoothly
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Re: Game unable to start because required data is missing [SOLVED]

Post by monkeyboysteve on Tue 11 Jul 2017, 15:23

As I said, it works fine now. I used ZLorigin for a while and it was great. But there were a few times the servers were busy and i couldn't play.

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Re: Game unable to start because required data is missing [SOLVED]

Post by Tarac on Tue 11 Jul 2017, 15:29

@monkeyboysteve wrote:As I said, it works fine now. I used ZLorigin for a while and it was great. But there were a few times the servers were busy and i couldn't play.
That's quite a while ago I presume ?
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Re: Game unable to start because required data is missing [SOLVED]

Post by monkeyboysteve on Tue 11 Jul 2017, 15:54

yeah, when you first posted it on here.
Now I have my pirated one working again (plus my bought copy to download gallery stuff) I have no need of it.
will use it again if a future DLC isn't cracked though.

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Re: Game unable to start because required data is missing [SOLVED]

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