Game crashes and i just installed it

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Game crashes and i just installed it

Post by majmuncicci on Fri 14 Jul 2017, 18:42

I just installed The sims 4 it start fine i create household everything is okay until i click ''Save and play'' or just ''Play'' then it goes to that sims loading diamond...  game freezes there and everything i got is ''The sims 4 has stopped working...'' Idk is it because i didnt installed any expansion packs or what?? I is confused I is confused I is confused 


BTW Game is just installed i dont have any mods
or anti virus.

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Re: Game crashes and i just installed it

Post by Tarac on Fri 14 Jul 2017, 19:08

Have you just installed the base game or also some expansions ?
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Re: Game crashes and i just installed it

Post by majmuncicci on Fri 14 Jul 2017, 19:36

Only a base game

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Re: Game crashes and i just installed it

Post by Ageha on Fri 14 Jul 2017, 19:47

Hi there,


Have you updated to 1.31 as well? You can download the update here

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Re: Game crashes and i just installed it

Post by majmuncicci on Fri 14 Jul 2017, 20:43

@Ageha wrote:Hi there,


Have you updated to 1.31 as well? You can download the update here


I did and now i got error ''Origin is currently not running''

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Re: Game crashes and i just installed it

Post by Ageha on Fri 14 Jul 2017, 20:47

Is your Sims 4 installation folder in Program Files(x86)? If yes, move it to Program Files instead and if not, move it there. Also, check that your windows defender and anti-virus are either turn off ('safest' route) or the files are excluded properly. Seeing that you managed to start the game fine before, I'm assuming you've done it before.


And recently, thanks to Tarac, if you have a shortcut on desktop, make sure you create it and not copy + paste the .exe there. And do you actually have origin installed? If yes, make sure it's offline (not running) and check your task manager to see if it's running in the background.

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Re: Game crashes and i just installed it

Post by majmuncicci on Fri 14 Jul 2017, 20:55

@Ageha wrote:Is your Sims 4 installation folder in Program Files(x86)? If yes, move it to Program Files instead and if not, move it there. Also, check that your windows defender and anti-virus are either turn off ('safest' route) or the files are excluded properly. Seeing that you managed to start the game fine before, I'm assuming you've done it before.


And recently, thanks to Tarac, if you have a shortcut on desktop, make sure you create it and not copy + paste the .exe there. And do you actually have origin installed? If yes, make sure it's offline (not running) and check your task manager to see if it's running in the background.
Thank you for all i now its working fine Carlos is tha man!!!

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Re: Game crashes and i just installed it

Post by Ageha on Fri 14 Jul 2017, 20:59

Glad to hear it! Are you able to load the game fully? With no endless loading etc?

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