game crashes as soon as i open it (solved)

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game crashes as soon as i open it (solved)

Post by ame on Thu 31 Aug 2017, 20:15

hi so um
i got the game and the installation and everything's in the program files x86, but when i open the game it just shows a white screen and that 'the sims 4 has stopped working.' 
it doesn't even show me an error code or what's wrong with it, it just says it stopped working. i need help ;_;

the game hasnt even gotten to the loading screen, it just turns white. i've tried to get the ultimate fix, as some threads suggest, but it's not available, apparently. my other friend who has this site's files doesn't have the fix and his files work fine.


Last edited by ame on Tue 05 Sep 2017, 15:44; edited 1 time in total
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Re: game crashes as soon as i open it (solved)

Post by Ageha on Fri 01 Sep 2017, 12:40

@ame wrote:hi so um
i got the game and the installation and everything's in the program files x86, but when i open the game it just shows a white screen and that 'the sims 4 has stopped working.' 
it doesn't even show me an error code or what's wrong with it, it just says it stopped working. i need help ;_;

the game hasnt even gotten to the loading screen, it just turns white. i've tried to get the ultimate fix, as some threads suggest, but it's not available, apparently. my other friend who has this site's files doesn't have the fix and his files work fine.
Hi there and welcome to the forum!


Be warned: The ultimate fix, or rather the update-only fix will erase all DLCs you have installed so far. So, better to stay away from it. LOL. We used to have 'ultimate fix', but it was stopped long ago. 


Checking: Is your game updated to the latest version? Currently it is 1.33 (Toddler's Stuff pack), and you need all the DLCs up till Fitness for it to work. Also, I'm sure you've read the guide here beforehand, but make sure you did not miss out any of the steps listed there.
Try opening you game in windowed mode, and also checking if all your drivers are up to date. Also, make sure that you pc meets at least the minimum requirement to run the game. 


Do post any questions you have or perhaps you've managed to fix it, and thus, the solution here. I'll be waiting. (;

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Re: game crashes as soon as i open it (solved)

Post by Tarac on Fri 01 Sep 2017, 12:49

In general with the G4TW downloads for the Sims 4 you should not apply any fixes at all. Stick to this order !

1. Base game
2. Move install folder The Sims 4 out of the folder Electronic Arts to just Program Files
3. Get to Work
4. Get Together
5. City Living
6. Vampires (Toddlers)
7. Delete the folder Game from your install folder
8. Parenthoud
9. Fitness
10. Toddler Stuff
11. Delete the folder Game again and replace by THIS ONE
12. Start your game as an administrator

Note: Steps 2, 7 and 11 are essential for the game to run properly.
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Re: game crashes as soon as i open it (solved)

Post by ame on Fri 01 Sep 2017, 22:16

i have the regular sims 4 with no packs, so i took a guide and put the dlc in that. i've ran the sims 4 regularly before, and i've windowed it this time, but it still crashes as it opens.

and i followed those steps, i put the new game file in, and my game is definitely up to date. eeee
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Re: game crashes as soon as i open it (solved)

Post by Ageha on Sat 02 Sep 2017, 07:05

@ame wrote:i have the regular sims 4 with no packs, so i took a guide and put the dlc in that. i've ran the sims 4 regularly before, and i've windowed it this time, but it still crashes as it opens.

and i followed those steps, i put the new game file in, and my game is definitely up to date. eeee
I see. Assuming that you have installed the DLCs in order has Tarac had posted, check that your sims 4 installation is out of the Electronic Arts. If it is, and is currently in C:\Program Files (x86), try to move it to just C:\Program Files instead. You can also check your folders to make sure all the EPs/SPs are listed inside. Currently we have:

  • EP01-EP03 , FP01
  • GP01 -GP05
  • SP01 - SP12

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Re: game crashes as soon as i open it (solved)

Post by ame on Sun 03 Sep 2017, 05:42

https://i11.servimg.com/u/f11/19/76/65/35/looks10.png that's what it looks like at the moment, it still crashes the moment i open it.
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Re: game crashes as soon as i open it (solved)

Post by Tarac on Sun 03 Sep 2017, 09:25

@ame wrote:https://i11.servimg.com/u/f11/19/76/65/35/looks10.png that's what it looks like at the moment, it still crashes the moment i open it.
Move all items below the folder Support to another location on your computer.
They do not belong there.
The folder Game has the wrong date and is not the correct folder for playing SP12 (Toddler Stuff)
Delete the existing folder Game.
Download THIS FOLDER
Extract with Winrar
Put the downloaded and extracted folder Game in the directory as shown in your picture
Start the Sims 4 via the folder Game\Bin\TS4.exe or TS4_x64.exe as an Administrator by rightclicking on it
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Re: game crashes as soon as i open it (solved)

Post by ame on Mon 04 Sep 2017, 02:50

done, but it still crashes
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Re: game crashes as soon as i open it (solved)

Post by Ageha on Mon 04 Sep 2017, 11:16

@ame wrote:done, but it still crashes
Including what Tarac had mentioned, there's a language change folder as well at the very top. Have you moved it out as well? Also, when extracting the games and DLCs, did you extract them somewhere else or immediately INSIDE the installation folder? If it's the second one, I'm afraid you need to uninstall your game and re-install it again. Take note that you need to copy + paste the DLCs to the installation folder, rather than extracting them inside.

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Re: game crashes as soon as i open it (solved)

Post by ame on Tue 05 Sep 2017, 15:45

ah, yes! now it works! thank you so much Very Happy and thanks for replying, both of you
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Re: game crashes as soon as i open it (solved)

Post by Ageha on Tue 05 Sep 2017, 15:51

@ame wrote:ah, yes! now it works! thank you so much Very Happy and thanks for replying, both of you
Carlos is tha man!!!
Did you experience any infamous bugs in-game? Mainly the missing worlds/cities. Lol. If not, I'll be closing the topic for the moment. Very Happy

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