White screen after CAS.

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White screen after CAS.

Post by CrazyCatLady on Mon 11 Sep 2017, 18:52

Hi. I installed the game and all the other expansion/stuff packs etc in order exactly as the instructions stated. However after I finish making my sim and move to the select a world section I encounter a white screen. I removed all my CC just to be sure and it still happens. I did find a similar post to this and the error they made was applying a patch but I did not do that.
I hope someone can help me.

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Re: White screen after CAS.

Post by The_gh0stm4n on Mon 11 Sep 2017, 21:28

@CrazyCatLady wrote:Hi. I installed the game and all the other expansion/stuff packs etc in order exactly as the instructions stated. However after I finish making my sim and move to the select a world section I encounter a white screen. I removed all my CC just to be sure and it still happens. I did find a similar post to this and the error they made was applying a patch but I did not do that.
I hope someone can help me.


Hello and welcome to the Forum @CrazyCatLady,

You are probably talking about this here:
http://games4theworld.bestgoo.com/t31459-the-sims-4-error-code-3-fix

You only need this in case you also installed the latest "Toddlers Stuffpack". Other than that, can you try deleting the file localthumbcache.package under Documents\Electronic Arts\The Sims 4?

Another idea, are you running the game with the TS4.exe, or TS4_x64.exe? Or have you tried with both, and got the same results?

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