Unable to start

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Unable to start

Post by Sayo-chan on Thu 14 Sep 2017, 22:13

Hi there,

I followed all the instructions and have all the files in the correct place as far as I know, but when i try to start it up I get: 

Unable to start:

The contents of your user data directory were created by a newer version of The Sims 4 and cannot be loaded. Please update your game via Origin to play.

[d6f91ffb:29f00e76:00000000:00000000]


I previously had the main game on origins but uninstalled everything before I started this.

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Re: Unable to start

Post by Nik096 on Thu 14 Sep 2017, 23:49

I have the same error.
I had base game (and it worked fine) from this site,but i didnt rly play coz there was no toddlers. Anyway today i decided to install expansions and packs but unfortunately I installed Update-only ultimate fix...and it worked but when I tried to install expansions after that i was unable to start game. So I uninstalled everything and tried to install base game again, but its unable to start now.
I rly dont know what to do now...

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Re: Unable to start

Post by Ageha on Fri 15 Sep 2017, 11:29

Hi both of you and welcome to the forum!


If your error are the same, delete the GameVersion.txt in Documents\EA\The Sims 4, and then run the game again.

Else, do clarify any bugs/problems you're facing at the moment.

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Re: Unable to start

Post by Nik096 on Fri 15 Sep 2017, 11:36

yea i found that solution somewhere on forum and it work,anyway tnx for answering

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Re: Unable to start

Post by Ageha on Fri 15 Sep 2017, 11:43

Nik096 wrote:yea i found that solution somewhere on forum and it work,anyway tnx for answering
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Glad to hear it! Feel free to open a new topic should yo have any other questions/bugs in-game. Cheers!

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