Can't start The Sims 4.

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Can't start The Sims 4.

Post by ZenChan on Sat 16 Sep 2017, 11:58

Dear G4TW support staff,

I've been following you for years and I am really thankful for the work you are doing.

Anyway, after the installation of toddler stuff and applying the fix, the game worked normally. The last time I played it was last night. However, since this morning I can't start it at all. I've been applying the fix again, since it's the same issue as when I installed the game but nothing helps.

I start the game as administrator, it appears in the background programs of task manager and after approximately 30 seconds it disappears.

I don't know how can I fix this issue, any help would be highly appreciated.

Best regards!

UPDATE: I replaced the Sims 4 folder in Documents and it works without saves/mods/ or tray. I assume the problem is custom content but problem is that I can't figure out what's wrong, considering that the game worked with this content just fine before.

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Re: Can't start The Sims 4.

Post by totalsims on Sat 16 Sep 2017, 13:20

It might be custom contents related.
The present official version now is 1.34.18.1020 and the G4TW still is 1.33.38.1020
You can try updating your G4TW game Censored
Extract with winrar and copy folders over to your install folder.



Mod edit: link censored due to being obsolete.

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Re: Can't start The Sims 4.

Post by The_gh0stm4n on Wed 20 Sep 2017, 16:57

@ZenChan wrote:Dear G4TW support staff,

I've been following you for years and I am really thankful for the work you are doing.

Anyway, after the installation of toddler stuff and applying the fix, the game worked normally. The last time I played it was last night. However, since this morning I can't start it at all. I've been applying the fix again, since it's the same issue as when I installed the game but nothing helps.

I start the game as administrator, it appears in the background programs of task manager and after approximately 30 seconds it disappears.

I don't know how can I fix this issue, any help would be highly appreciated.

Best regards!

UPDATE: I replaced the Sims 4 folder in Documents and it works without saves/mods/ or tray. I assume the problem is custom content but problem is that I can't figure out what's wrong, considering that the game worked with this content just fine before.


Welcome to the Forum @ZenChan and sorry for the late reply,

Can you try deleting the file localthumbcache.package under Documents\Electronic Arts\The Sims 4, and then try the game again?  elephant  You can also try removing custom content pieces one-by-one, and maybe from there pinpoint if just one of these items is causing the issues. Depending on how many items you have that process can take time, but then again: that#s what we all have to deal with, when using (lots of) custom content.

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