ZLOrigin - troubleshooting.

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ZLOrigin - troubleshooting.

Post by Tarac on Tue 12 Sep 2017, 14:22

TROUBLESHOOTING

Repair problems with Zclient and ZLOrigin

ZCLIENT











First check on your taskbar near the ^sign for any instances of that big Z.
Close them by rightclicking on each Z
Then try again

When Zclient does not go any further than Connecting, most probably you do not have the latest version of Zclient
Go to THIS SITE and download Zclient.exe from there.
Check that Cloud is setto Mailru

When the download is completed:

  1. Make a new folder on your desktop called Zclient
  2. Move the downloaded Zclient.exe to that folder
  3. Have you tried to download Zclient before, make sure that is doesn't look like zclient(2).exe. Remove the brackets and the number. It should show just Zclient.exe.
  4. There should be no other files in that folder
  5. Now execute Zclient.exe


Leave the cloud set to Mailru, don't change that !!

Folder of Zclient before executing Zclient


 

Succesful log-in via Zclient




Folder of Zclient after a succesful log-in


 

A fresh start in Zclient

Open the folder Zclient
Delete all files except ZClient.exe. It should now look as the picture above under Folder of Zclient before executing Zclient.
Now activate ZClient again.


ZLOrigin











When you are successfully logged in to Zclient and ZLOrigin does not react or act strangely:
First try this

  1. Press ALT+CTRL+DEL and select taskmanager
  2. Under Processes, look for any instances of Origin and end them
  3. Now click ZLOrigin again


No luck ?

  1. Delete a previous installation of ZLOrigin
  2. Rightclick on the icon of ZLOrigin on your desktop
  3. Select: open file location
  4. Look for unins000.exe (it has the big Z from ZClient in front)
  5. Double-click on it - ZLOrigin will uninstall.
  6. When that's completed, install ZLOrigin again
  7. Now install ZLOrigin again


STILL NO LUCK ON EITHER ZCLIENT OR ZLORIGIN ?











Reboot your computer and redo the steps above

When you try and start the game a message shows about updating

Just as in the genuine Origin, an update is required shortly before a new pack becomes available.
Without that update a new pack won't play.
Rightclick on the picture of The Sims 4 and select Check for updates.



Changing languages











You can change the language in ZLOrigin (although some parts will still be in Russian):
1. Language for installation


 
Click on the down-arrow and you can change it at least to English
2. Language of your game
In Zlorigin, rightclick on the image of The Sims 4
Click on View Game Details.

 
Click on the blue "Edit" and you'll see this

 
Where you see (in my example) Nederlands (Dutch), click on the red downward arrow and select your language.
After selection click on OK

Downloading stops

At the bottom of the dowloadscreen you see f.e. 9 of 20 Downloading The Sims.
When downloading has stopped. click on Downloading The Sims
Click on Pause  (button with II) and immediately again on resume. (same button but now bears a down-arrow)
Downloading should continue.

 
You might have to repeat this after every installed DLC






DO NOT POST ANY QUESTIONS OR PROBLEMS IN THIS TOPIC. INSTEAD, PLEASE OPEN A NEW TOPIC IN THE APPROPRIATE FORUM-SECTION, EITHER "THE SIMS 4 DOWNLOADS SUPPORT" OR "THE SIMS 4 IN-GAME SUPPORT"! THANK-YOU-NOTES CAN BE POSTED IN THE APPROPRIATE FORUM-SECTION, or directly under this thread.

Note that any and all questions posted under this thread, will be deleted without any explanation or advance warning. We have the Forum sections dedicated to Support purposes, for a reason.


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Tarac
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