Missing Screenshots

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Missing Screenshots

Post by kayreen85 on Tue 26 Dec 2017, 14:50

I was trying to take screenshots for a thread i want to make of my builds, but when i went to the My Documents folders in both EA and The Sims 4, they're not there? The screenshots were taken since i get the notification but when i close down the game, nothing is there. It's empty..


My question is, is having both of these folders causing the confusion for the game? If so, how do i fix it? I tried deleting the EA folder in My Documents and replacing them all in the Sims 4 folder, but each time I restart the game, it just spawns a new one and still the same issue with screenshots.


I'm using windows 7 and using 32bit. Any help please?


Last edited by kayreen85 on Tue 26 Dec 2017, 14:51; edited 1 time in total (Reason for editing : change colour)

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Re: Missing Screenshots

Post by the404error on Mon 15 Jan 2018, 19:13

I'm having the same problem. Have tried installing the game several times, but the problem repeats every time ever since I installed Cats & Dogs (didn't have the problem before that).
Mods or CC don't seem to be the cause.

I've followed the instructions that come with the .torrent files and the instructions here on the site. Game works fine, I get a notification that a screenshot has been taken, but the Screenshots folder remains empty.
Have tried removing and deleting the whole EA folder under Documents and just the Screenshots folder. The game creates new folder, but the pictures won't show up.
Restarting the game doesn't work either.

The only thing I've changed is remove both the reshade folder included in the .torrent file in the Bin folder and the three related (?) dxgi files that came in the newest update 1.37.35.1010 (game opens with the reshade folder in the Bin, but not with the dxgi files).
I'm running 64bit Win7.

Would truly appreciate if someone had an answer for this problem. Screenshots are really important for me. Smile
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Re: Missing Screenshots

Post by The_gh0stm4n on Mon 15 Jan 2018, 23:38

@kayreen85 wrote:I was trying to take screenshots for a thread i want to make of my builds, but when i went to the My Documents folders in both EA and The Sims 4, they're not there? The screenshots were taken since i get the notification but when i close down the game, nothing is there. It's empty..


My question is, is having both of these folders causing the confusion for the game? If so, how do i fix it? I tried deleting the EA folder in My Documents and replacing them all in the Sims 4 folder, but each time I restart the game, it just spawns a new one and still the same issue with screenshots.


I'm using windows 7 and using 32bit. Any help please?

Hello @kayreen85 and sorry for the belated reply,

The Forum was closed temporarily, and we are just now slowly getting back on track. Do you have Windows 10, and if so, do you have this "OneDrive" activated? Please turn that off, because that thing can save your stuff into the "cloud".

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Re: Missing Screenshots

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